Results-oriented individual with a diverse background in management and customer service. Dedicated and eager to expand my current skills. Positive can-do attitude devoted to team work, quality service, and development.
Promoted to assistant manger after working as a sales representative for 2 years.
Received keys to the store.
Responsible for making daily objectives and guiding associates to complete those objectives.
?Opportunity to interview qualified candidates for employment, also train new employees.
Passed technical support exam (met requirements to work as a
technical software agent for H&R Block.
IR (Issue Resolution) Agent of the Month: rewarded for high
resolution scores, and positive feedback from clients .
Trained to be floor-support, assisting the technical team with clients and handling phone calls.
TeleperformanceMerrillville, INTechnical Floor Support01/2016 to Current
Answer phone calls.
Provide clients with information,
steps, and direction.
databases to seek resolutions for different issues.
organized documents of each client's profile.
Update technical software. ?
assist representatives with phone calls when call volume is high.
Steak and Shake Merrillville , INServer 12/2015 to 02/2016
Prepare room for dining ( cleaning tables and setting table mats).
Practice Safety and Sanitation at all times.
Transmits orders to kitchen.
Supply customers with food and billing tab.
Ruler Foods Merrillville , INStore Clerk 11/2015 to Current
Stock,or inventory control codes.
Ensure labels are clear
Set sale displays.
trucks and stock shelves.
Replace damaged or missing
Operate pallet jack.
cash,check,and card transactions.
Shoppers WorldMerrillville, INAssistant Manager:08/2013 to 10/2015
• Provide customer service by greeting, assisting customers, and
responding to customer inquiries.
• Direct and supervise
employees engaged in projects, such as changing seasonal floor sets
or creating a fashion wall with new merchandise.
Interview and train new employees on assigned duties, such as
stocking, recovering and processing new merchandise.
employees to specific duties by creating a daily objective.
Examine merchandise to ensure that it is correctly displayed and
priced to promote sales.
• Perform work activities of employees,
such as cleaning and organizing departments, creating displays or
fixtures, and cashier duties.
• Annually record inventory to
prepare reports for higher management.
• Establish and implement
policies and goals with other managers.
• Assist with developing
new methods to increase department sales.
• Keep records of
purchases, sales, and returns.
• Receive change orders.
Count cash and ensure balance for all cash registers and safe.
Close and open the store by performing step-by-step procedures.
Operate computer and equipment such as Microsoft Word, printer, and copy machine.
• Create nightly
closing report including sales, pallets processed, coupons received,
and voided transactions.
Sharks Fish and Chicken Merrillville , INTeam Member 06/2012 to 03/2013
Prep food by cleaning and seasoning it.
entering the restaurant.
Receive payments by cash, check,
credit cards, or automatic debits.
Issue receipts, refunds,
credits, or change due to customers' request.
by issuing tickets, resolving complaints, and providing information
for any questions they may have.
Provide every customers with a brochure that included the present
menu and specials available.
Maintain clean and orderly
checkout area, and complete other general cleaning duties. This
includes washing dishes, disinfecting counter tops, mopping floors,
and emptying trash cans.
Stock implements such as napkins,
eating utensils, and sauce packets. Also managed cakes and
Wrap and bag prepared food.
Take all orders
requested by customers, this includes call-ins, walk-ins, and
January 2017Success Barber School, Merrillville, INCurriculum of Professional Barbering
High School Diploma:Core 40 Academics June 2014Merrillville High School, Merrillville, IN
Business Administration 2019Calumet Colege of St Joseph , Whiting , IN
Confident in public speaking and
interacting with new individuals.
Ability to express my
Actively engage in different conversations.
Comfortable with giving and receiving direction and criticism.
Able to mange multiple priorities.
individual who contains a sense of motivation and productivity, also
promotes hard work and continuous personal growth.