Results-oriented individual with a diverse background in management and customer service. Dedicated and eager to expand my current skills. Positive can-do attitude devoted to team work, quality service, and development.Ā
Education
Success Barber SchoolMerrillville, INExpected in January 2017 ā ā: - GPA:Curriculum of Professional Barbering
Merrillville High SchoolMerrillville, INExpected in June 2014 ā āHigh School Diploma:Core 40 Academics - GPA:
Calumet Colege of St Joseph Whiting , INExpected in 2019 ā ā:Business Administration - GPA:
Career Accomplishments
Shoppers World
Promoted to assistant manger after working as a sales representative for 2 years.
Received keys to the store.
Responsible for making daily objectives and guiding associates to complete those objectives.
āOpportunity to interview qualified candidates for employment, also train new employees.
Ā Teleperformance
Passed technical support exam (met requirements to work as a
technical software agent for H&R Block.
IR (Issue Resolution) Agent of the Month: rewarded for high
resolution scores, and positive feedback from clients .
Trained to be floor-support, assisting the technical team with clients and handling phone calls.
Experience
Soho House & Co. - Technical Floor Support Nashville, TN, 2016 - Current
Answer phone calls.
Provide clients with information,
steps, and direction.
Research
databases to seek resolutions for different issues.
Create
organized documents of each client's profile.
Update technical software. ā
Floor Support:
assist representatives with phone calls when call volume is high.
Prepare room for dining ( cleaning tables and setting table mats).
Practice Safety and Sanitation at all times.
Take orders.
Transmits orders to kitchen.
Restock Implements.
Supply customers with food and billing tab.
Krispy Kreme - Store Clerk Decatur, AL, 10/2015 - Current
Stock,or inventory control codes.
Ensure labels are clear
and visible.
Set sale displays.
Assist customers.
Unload
trucks and stock shelves.
Replace damaged or missing
products.
Operate pallet jack.
Perform
cash,check,and card transactions.
Shoppers World - Assistant Manager: City, STATE, 07/2013 - 09/2015
Ā
ā¢ Provide customer service by greeting, assisting customers, and
responding to customer inquiries.
ā
ā¢ Direct and supervise
employees engaged in projects, such as changing seasonal floor sets
or creating a fashion wall with new merchandise.
ā
ā¢
Interview and train new employees on assigned duties, such as
stocking, recovering and processing new merchandise.
ā
ā¢ Assign
employees to specific duties by creating a daily objective.
ā
ā¢
Examine merchandise to ensure that it is correctly displayed and
priced to promote sales.
ā
ā¢ Perform work activities of employees,
such as cleaning and organizing departments, creating displays or
fixtures, and cashier duties.
ā
ā¢ Annually record inventory to
prepare reports for higher management.
Ā
ā¢ Establish and implement
policies and goals with other managers.
ā
ā¢ Assist with developing
new methods to increase department sales.
ā
ā¢ Keep records of
purchases, sales, and returns.
ā
ā¢ Receive change orders.
ā
ā¢
Count cash and ensure balance for all cash registers and safe.
ā
ā¢
Close and open the store by performing step-by-step procedures.
ā
ā¢
Operate computer and equipment such as Microsoft Word, printer, and copy machine.
ā
ā¢ Create nightly
closing report including sales, pallets processed, coupons received,
and voided transactions.
Sharks Fish And Chicken - Team Member City, STATE, 05/2012 - 02/2013
Prep food by cleaning and seasoning it.
Greet customers
entering the restaurant.
Receive payments by cash, check,
credit cards, or automatic debits.
Issue receipts, refunds,
credits, or change due to customers' request.
Assist customers
by issuing tickets, resolving complaints, and providing information
for any questions they may have.
Provide every customers with a brochure that included the present
menu and specials available.
Maintain clean and orderly
checkout area, and complete other general cleaning duties. This
includes washing dishes, disinfecting counter tops, mopping floors,
and emptying trash cans.
Stock implements such as napkins,
eating utensils, and sauce packets. Also managed cakes and
beverages.
Wrap and bag prepared food.
Take all orders
requested by customers, this includes call-ins, walk-ins, and
drive-thru orders.
Miscellaneous
Confident in public speaking and
interacting with new individuals.
Ability to express my
personality.
Actively engage in different conversations.
Comfortable with giving and receiving direction and criticism.
Able to mange multiple priorities.
Practice leadership.
Goal driven
individual who contains a sense of motivation and productivity, also
promotes hard work and continuous personal growth.
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