Technical Expert Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues. Flexible hard worker ready to learn and contribute to team success.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
09/2018 to Current
Technical Expert Booz Allen Hamilton Inc. Nashville, TN,
  • Used education and experience in product knowledge to solve technical issues.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Organized repair and replacement of iPhones, iPads, Watches, AirPods, and iPod components and systems.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
05/2018 to 12/2020
Student Teacher North Country Academy Baltimore, MD,

Classroom Observations at Stephen Tyng Mather High School: Summer & Fall of 2018

Classroom Assistant Teaching (Clinical), Kelvyn Park High School: Spring of 2020

Student Teacher at Rickover Naval Academy High School: Fall of 2020

  • Created lesson plans to incorporate mandated topics and include immersive activities for student engagement.
  • Accepted constructive criticism and feedback with positivity in areas requiring improvement.
  • Observed educators teaching various lessons, interacting with students and managing classrooms to gain insight and understanding of duties and responsibilities.
  • Offered students personalized educational, behavioral and emotional support.
  • Observed teachers in classrooms to improve skills and communication.
  • Attended and contributed to staff meetings.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Adhered to school schedules, regulations, policies and dress codes to promote safety and learning.
  • Studied lesson plan impact and made changes to methods to increase learning.
  • Worked one-on-one with struggling students to raise GPAs.
  • Graded homework assignments, tests and special projects.
  • Attended all required staff meetings, workshops and school functions.
  • Developed and implemented lesson plans for grades 9-12 in History and Psychology subjects.
  • Worked alongside credentialed teachers to evaluate students during specified times in school year.
  • Took roll each morning and noted absences in software system.
05/2011 to 04/2018
Gymnastics Coach Birons Youth Sports Center Houston, TX,
  • Worked with other coaches, team members and school leadership to maintain strong program.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
  • Developed collaborative relationships to recruit new athletes to program.
  • Developed successful practice schedules to meet challenging requirements.
  • All levels coach (Ages tot-18)
  • Coached various sports for an organization called Hot Shots.

Education and Training
Expected in 05/2014
High School Diploma:
Niles North High School - Skokie,
  • Sportsmanship Award of 2011 Recipient: “In recognition of your outstanding sportsmanship on and off the field of athletic competition” This award is given to one boy and girl in the freshman high school class.
  • Conference placed on Beam Event in 2013 Recipient: In the North Division Conference: Received an award for placing 8th on an event.
  • Gymnastics Freshman Meet Recipient: Placed 9th All Around out of 50+ girls.
  • Athletic Leadership Council Member: Public Relations leader for the ALC (Athletic Leadership Council) group in high school.
  • Varsity Athlete in Gymnastics and Diving.
  • Participated in Yearbook.
Expected in
Loyola University of Chicago - Chicago, IL
Expected in 12/2020
Bachelor of Arts:
Northeastern Illinois University - Chicago, IL
  • Major in History.
  • Minor in Secondary Education.
  • Dean's List Honoree Fall of 2020

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Resume Overview

School Attended
  • Niles North High School
  • Loyola University of Chicago
  • Northeastern Illinois University
Job Titles Held:
  • Technical Expert
  • Student Teacher
  • Gymnastics Coach
  • High School Diploma
  • Some College (No Degree)
  • Bachelor of Arts