A highly talented Technician, Sales Professional and Creative Director with extensive experience providing top level
customer service to increase customer loyalty and business. Talented technology expert with strong diagnostic and
troubleshooting skills.
Education
Expected in 2014
Bachelor of Arts: Communications Bloomfield College - Bloomfield, NJ GPA:
Expected in 2010
High School Diploma: Gill St Bernard's School - Gladstone , NJ GPA:
Experience
01/2015 to Current
Technical ExpertBooz Allen Hamilton Inc. – Camp Lejeune, NC,
Maintaining and updating support information and actions in the IT Ticketing system, including procedural documentation and relevant reports.
Maintain an in-depth understanding of systematic troubleshooting for Mac OS X and iOS.
Deliver technical support at the Genius Bar-Perform Failure analysis escalations.
Perform repairs on all Apple devices.
Provide in-store troubleshooting and assisted employees with internal store issues-Provide business support for business customers.
Worked with cellular carriers to provide wireless support-Partnered with Engineering and Failure Analysis teams to report trending failures/bugs.
Serving as a mentor for facilitating training and on-boarding of new employees.
01/2014 to 01/2015
SpecialistMetlife, Inc. – Greenville, SC,
Proactively maintain well-rounded knowledge of all Apple Products to maximize revenues and customer service
ensuring retention and referrals.
Quickly resolve customer inquiries and complaints resulting in boosted client loyalty.
Provided excellent customer service to clients which increased retention and repeat sales by over 40%.
Cashier and sales of numerous technical products.
01/2014 to 01/2016
PR AssistantGame Seven Marketing – City, STATE,
Brand Representative of major Brands such as Nike, Jordan and the NBA.
Collected data analytics for consumers developed by projects.
Creating Concept, Design, Activation and recap decks for all on- going projects.
Work closely with the Art and Digital Department to effectively execute graphic and digital design.
2012 to Current
Media ConsultantNii Shanae Productions – , STATE,
Film and create concepts for companies such as Complex, Forbes , Universal Artist etc.
Expert skill use of DSLR camera.
Served as Creative Director Artist and Business Development.
Skills
PhotoShop, Apple, Artist, Art, Business Development, Cashier, Concept, Consulting, Creative Director, Excellent Customer Service, Designing, Digital Design, Direction, Editing, Film, Final Cut, Freelance,Team Leadership, Marketing, Mentor, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Networking, Photographer, camera, PR, Problem Solving, Sales, Technical Support, Troubleshooting
Additional Information
Internship: Daymond John,Etonic & Snkrbst
Athletic Achievements
Bloomfield College Women's Basketball Team 2010-2014
CACC Women's Champion
Inducted into Hillside, NJ, Town Hall of Fame, June 2010 Honorary Student Athlete Award
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