A Results-driven Professional experienced in the business of Verizon Wireless from a Network, Technical support and Customer service perspective. In my various careers I have developed skills in Project management, Business Analysis, Customer Service, Technical Support and Network Real estate terminology and purchasing order tasks. Presently versed in using real estate trackers for processing purchase orders, receiving purchase orders and for research. I have past experience in the development and design of computer systems, small business experience and a degree in Project management, I am organized and work well both independently and in a team.
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Submitting a Proposal for Purchase order process improvements to Powerful answers.
Wrote and Presented a Lean Six Sigma presentation how Zero-defecting the Troubleshooting guides would benefit the company.
Recommended that a Technical Support screen be added to the ACSS computer system. This was implemented.
Recommended that the ACSS computer system automatically check the MTAS system fields to save a few minutes off the time of these types of phone calls. This was implemented.
Lead a Team of employees on a Project that changed the direction of Project Management in the company.
Team coordinator for computer related systems issues and updating of online of troubleshooting guides.
Testing, Database, Documentation, Exchange, Liaison, Technical Requirements, Project Management, Assurance Testing, Budgeting, Budgets, Business Development, Business Requirements, Contingency Planning, Critical Path, Database Development, Gap Analysis, Gather Business Requirements, Maintenance, Project Lifecycle, Quality Assurance, Quality Assurance Testing, Risk Management, Scheduling, Test Plans, Trading, Web Database, Customer Service, Educating, New Hires, Receptionist, Retail Sales, Subject Matter Expert, Technical Support, Trouble-shooting, Verizon, Wireless, Access, Business Consultant, Business Liaison, Clients, Database Design, Security, Answering, Cell Tower, Db2, Excel, Paying, People Soft, Peoplesoft, Powerpoint, Purchase Orders, Real Estate, Sql, Word, Business Consulting, Business Analysis, Software Testing, Internet Marketing, Marketing
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