Executive Operations Management Top-performing management executive with expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results Skilled performance manager who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals. Hands-on administration with a broad knowledge of business operations including P&L, HR functions, sales and inventory management, marketing, strategic planning and problem solving. Credited with combining sales, operations knowledge and business development expertise to deliver substantial revenue growth in highly competitive markets. Strong expertise in production and inventory management to deliver substantial revenue growth in competitive markets, employee training and development, and strategic planning and problem solving. Highly accomplished in workflow management and building and maintaining strategic business relationships. Ability to thrive in a dynamic and fluid environment while remaining focused on primary objectives. AREAS OF EXPERTISE Operations Management Multi-Site Operations Change Management Performance Optimization Continuous Improvement of Operational Processes/Standards Strategic Planning & Communication Total Quality Management Cross-Functional Team Leadership Training & Leadership Development Revenue Goal/Growth Attainment Consensus Building & Teaming Crisis Management Corporate Administration Logistics Customer Service Human Resources Inventory Control Organizational Leadership Decision Making P&L Management
Sears HoldingsJanuary 2014 to CurrentTECHNICAL DIRECTOR Richmond, VA
Sears Holdings is one of the country's leading consumer retailers and servicers of major appliances and automotive products.
Responsible for the direct management and performance models of the in-home technical workgroup which consists of 30 service providers covering the western half of the state of Virginia.
Orchestrate three technical teams in Roanoke, Lynchburg and Charlottesville, Va.
to improve business processes and ensuring optimum performance.
Key responsibilities include revenue goal and attainment by ensuring all workgroups achieve corporate business results and goals.
Implement and monitor key performance metrics surrounding state of service, cost per call, technician productivity and technician route efficiency.
Provide ongoing operational process analysis to identify and resolve operational issues and constraints.
Plan and implement regular sales and safety meetings emphasizing the revenue generating components offered by the corporation to maximize profits and goals.
Safety procedures are continuously emphasized for technicians on call in the home and on the road to eliminate employee revenue generating downtime.
Implement corporate-wide quality system to include regulatory compliance, policies and procedures, application processing, hiring and disciplinary action, billing and customer service.
Review and monitor customer surveys to achieve business model success and to ensure that any corrective actions are implemented to achieve full customer satisfaction.
Frank Chervan, IncJanuary 2010 to January 2014PRODUCTION CONTROL MANAGER Roanoke, VA
Frank Chervan, Inc.
is a manufacturer of wooden chair frames for the furniture industry.
They also upholster and finish frames, and sell accessories to the interior design and contract industry.
Manage production and manufacturing schedules within the operation process.
Analyze sales information to maximize productivity while working directly with Plant Manager and factory personnel to determine feasibility, raw material, machine and personnel requirements and to establish lead times.
Monitor inventory levels and order replacements as determined by sales volume and lead time requirements.
Evaluate and select vendors, negotiate pricing and coordinate supply chain logistics.
Coordinate communication and documentation between customers and engineering department to ensure customer's requests are accurately completed.
Monitor shipping department and ensure accurate shipments.
Manage data in online production portals.
Primary point of contact for customer inquiries, order placement, delivery and shipment information, and product non-conformance issues.
Improve workflow and efficiency through careful management of production operations.
First Transit, IncJanuary 1997 to January 2009ASSISTANT GENERAL MANAGER Cincinnati, OH
First Transit, Inc.
is a provider of management services to businesses, governmental agencies, and municipalities that operate transit systems and transportation services.
Directly supervised four departmental directors overseeing 100 employees.
Responsible for marketing and leasing office and retail space; negotiated rent terms, executed lease agreement documents, and solved problems with leased space.
Recruited to partner with Finance, Supply Chain, and Engineering to enhance customer relations.
Prepared numerous presentations for departmental meetings and facilitated weekly senior staff meetings.
Prepared reports to Company's Board of Directors and coordinated agenda for Board meetings with appropriate personnel.
Responsible for HR functions, including sexual harassment claim investigations, reports, and discipline, if required.
Prepared and reviewed bid documents and contracts with suppliers.
Developed policies and procedures to ensure company compliance with state and federal regulations.
Developed and implemented transportation route systems and inner city transit service for improved efficiency.
Grew city transportation system from 38 to 51 revenue vehicles by developing and administering appropriate grants and associated contracts.
Assisted in development and execution of $8 million dollar annual operating budget.
Rubatex CorporationJanuary 1995 to January 1997INSULATION UNIT OFFICE MANAGER Roanoke, VA
Rubatex Corporation was a manufactuter of closed cell foam rubber and polyethylene based insulation products.
Rubatex has three manufacturing facilities which were located in Virginia, Arkansas and North Carolina.
Their products were sold primarily to HVAC and plumbing industries through wholesalers and distributors.
Managed office operations for rubber and polyethylene-based product manufacturer.
Developed and coordinated employee training, emphasizing high standards in customer service.
Established and communicated company policy.
Monitored and reported productivity and performance to upper management.
Analyzed sales and inventory data to determine replenishment levels at thirteen national warehouses.
Resolved product quality and supply problems with customers and sales force.
Mediated manufacturing issues with customers for successful outcomes.
Managed inside sales unit of insulation division producing annual revenue of over $50 million dollars.
Primary point of contact to field sales staff assisting with product pricing and shipment status for customers.
Elon CollegeBachelor of Science: Business AdministrationElon, NCBusiness Administration