Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, as a work from home agent.An enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Skill Highlights

Microsoft Office Suite Troubleshooting proficiency Exceptional telephone etiquette Employee relations specialist Conflict resolution proficiency Proficient in customer account software

Skilled multi-tasker

Ability to type 50 WPM

More than 7 years of experience in Quickbooks and PeachTree. Proficient in Salesforce, Zendesk, MediTouch

Proficient in Linux, Windows 7 and 8.

Strong organizational skills

Seasoned in conflict resolution

Telecommunication skills

  • High customer service standards
  • Employee relations specialist
  • Service solutions expert
  • Negotiation competency
  • Troubleshooting skills
  • Microsoft Excel certified
  • Customer Relationship Management software (CRM)
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Insurance processing
  • Certified in 10-key
  • Spreadsheet management
Work Experience
Technical customer support representative/work from home, 2008 - 01/2015
Gold's Gym International, Inc. Kirkland, WA,
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Processed an average of 60 inbound and outbound technical support calls.
  • Helped customers track and ship packages, responding to an average of 100 calls per day.
  • Support customers with online billing and account issues.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Provided thorough support and problem resolution for customers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Assisted customers with store and product complaints.
  • Generated leads for new sales through telephone and email contact with customers.
Call Center/Customer Service Representative, 01/2005 - 03/2007
Alert Communications City, STATE,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Verified that information in the computer system was up-to-date and accurate.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Assisted in creating detailed product website that reduced average call time by 45 seconds February 2001 - March Geico California Auto Riverside, Ca 2004 Insurance Insurance Underwriter/Customer Service Representative Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Compiled weekly monetary reports and records for store managers.
  • Drafted and typed grammatically correct office memos.
  • Managed over 200 policy renewals each year.
  • Called 125 lapsed customers each week to inquire about continuing needs.
  • Photocopied all correspondence, documents and other printed materials.
  • Prepared necessary paperwork to process insurance sales and renewals.
Customer Service/Billing Representative, 02/1998 - 12/2003
Olive View Hospital City, STATE,
  • Eliminated outdated records by sending the records to be scanned.
  • Compiled statistical information for special reports.
  • Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Transcribed over 100 physician correspondence letters Verified and logged in deadlines for responding to daily inquiries.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Education and Training
: , Expected in June
California State University Northridge - ,
Bachelor of Science: Sociology Business Administration, Expected in 1997
Northridge Ca - ,
Sociology Business Administration GPA: 3
accounts receivable, billing, Call center, Ca, Conflict resolution, clients, customer satisfaction, Customer Service, database, Employee relations, filing, financial, Insurance, insurance sales, IT support, letters, Linux, materials, Microsoft Office Suite, office, Windows 7, negotiation, PeachTree, personnel, policies, problem solving, problem resolution, progress, quality assurance, Quickbooks, script, technical support, telephone etiquette, Troubleshooting, type 50 WPM, Underwriter, website

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Resume Overview

School Attended

  • California State University Northridge
  • Northridge Ca

Job Titles Held:

  • Technical customer support representative/work from home
  • Call Center/Customer Service Representative
  • Customer Service/Billing Representative


  • Bachelor of Science

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