Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, as a work from home agent.An enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Skill Highlights
Microsoft Office Suite Troubleshooting proficiency Exceptional telephone etiquette Employee relations specialist Conflict resolution proficiency Proficient in customer account software
Skilled multi-tasker
Ability to type 50 WPM
More than 7 years of experience in Quickbooks and PeachTree. Proficient in Salesforce, Zendesk, MediTouch
Proficient in Linux, Windows 7 and 8.
Strong organizational skills
Seasoned in conflict resolution
Telecommunication skills
High customer service standards
Employee relations specialist
Service solutions expert
Negotiation competency
Troubleshooting skills
Microsoft Excel certified
Customer Relationship Management software (CRM)
Advanced clerical knowledge
Multi-line phone proficiency
Insurance processing
Certified in 10-key
Spreadsheet management
Work Experience
Technical customer support representative/work from home, 2008 - 01/2015 Gold's Gym International, Inc. – Kirkland, WA,
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Built and maintained successful relationships with service providers, dealers and consumers.
Processed an average of 60 inbound and outbound technical support calls.
Helped customers track and ship packages, responding to an average of 100 calls per day.
Support customers with online billing and account issues.
Informed customers about issue resolution progress.
Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Assisted customers with store and product complaints.
Generated leads for new sales through telephone and email contact with customers.
Call Center/Customer Service Representative, 01/2005 - 03/2007 Alert Communications – City, STATE,
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Verified that information in the computer system was up-to-date and accurate.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Assisted in creating detailed product website that reduced average call time by 45 seconds February 2001 - March Geico California Auto Riverside, Ca 2004 Insurance Insurance Underwriter/Customer Service Representative Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Processed applications, payments, corrections, endorsements and cancellations.
Compiled weekly monetary reports and records for store managers.
Drafted and typed grammatically correct office memos.
Managed over 200 policy renewals each year.
Called 125 lapsed customers each week to inquire about continuing needs.
Photocopied all correspondence, documents and other printed materials.
Prepared necessary paperwork to process insurance sales and renewals.
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Resume Overview
School Attended
California State University Northridge
Northridge Ca
Job Titles Held:
Technical customer support representative/work from home