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Technical & Customer Support Manager Resume Example

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TECHNICAL & CUSTOMER SUPPORT MANAGER
Professional Summary
Customer Service: Demonstrated talent in guiding customer support functions for new and established businesses. Expertly facilitate employee training for Customer Support in areas of internet orders, phone orders, technical and retail support. dentify areas of customer service that need improvement and create procedures to overcome obstacles. *Sales Support: Adeptly coordinate sales teams and processes to guide ordering, shipping, and receiving functions. Strong communications and relationship building skill to create partnerships across departments.Skilled in the creation of marketing materials to include product flyers, ad slicks, magazine publication list flyers, technical data sheets and samples. *Technology: Proficient in Word, Excel, PowerPoint, Access, and Outlook, as well as various shipping / receiving, order processing, and purchasing applications. Ability to train new employees to transition into a technical support role. Proven aptitude for responding to technical inquiries from dealers, customers, and potential dealers while addressing technical complaints in a timely manner. *Logistics: Outstanding operations management strengths including records maintenance, vendor relations, and inventory / materials control. Dynamic leadership talents, leveraging solid communications, organizational,and problem solving talents.
Work Experience
SOUTHERN DIVERSIFED PRODUCTS, LLC January 2002 to Current Technical & Customer Support Manager
Hattiesburg, MS
  • Manage a broad range of functions for a private company combining high technology and Mississippi natural resources to create new and innovative products.
  • Coordinate all aspects of customer service, sales support, technology, and logistics.
  • Act as point of contact between Southern Diversified Products and existing retail outlets.
  • Oversee equipment ordering and placement for new retail outlets.
  • Organize and monitor the set up new stores in a timely manner.
  • Order and monitor the shipping / receiving of startup equipment for new outlets, ensuring the safe arrival with no damage.
  • Forge and maintain solid working relationships with vendors.
  • Collaborate with CFO on credit inquiries, past-due client invoices,Internet / phone orders, purchase orders, freight invoices, deposits, discount pricing on special orders, and shipment tracking requests.
  • Spearhead training and development of groups of up to nine Customer Service and Laboratory employees.
  • Participated in the start-up of company; maintained close involvement in all facets of the business, including implementation of processes and procedures.
  • Wrote and implemented testing procedures for quality control and new product development; became familiar with ASTM testing standards.
  • continued..
  • VICTOR BARNHILL - Page 2 Devised and maintained product inventory system.
  • Created and implemented safety procedures in the laboratory.
  • Iimplimented decisions made by management team and supported vision I strategy to grow company by 100 stores in 2008.
  • Serve as "go-to" person for Accounting,Manufacturing,Distribution, and Research & Development.
ACE HARDWARE January 1999 to January 2002 Senior Laboratory Technician
Matteson, IL
  • Oversaw the upkeep of a research and development laboratory, which responsibilities included ordering inventory / equipment, repairing equipment, and handling general repairs / maintenance.
  • Maintained verbal and written communications with a broad range of personnel ranging from chemists to the technical director in all aspects of product development to fulfilling special requests from suppliers and customers.
  • Collaborated with Manufacturing to bring new formulas and products from the laboratory to full production.
  • Coordinated with QC Department on the quality of new products.
  • Worked closely with Purchasing to evaluate new materials to ensure they were suitable to use in products.
  • Participated in scale-up on new products.
January 1995 to January 1999 Senior Loss Prevention Officer
  • Maintained responsibility for the safety of employees.
  • Served as first responder for both medical and environmental accidents.
  • Monitored security of the building and its assets.
  • Key Contributions: Upgraded and maintained the Hazardous Communication Program,as well as federal,state, and local OSHA Hazardous Chemical Reporting Programs.
  • Conducted new employee orientation.
  • Previous leadership and logistics success with the U.S.
  • Army **.
Education and Training
LINCOLN JUNIOR COLLEGE Associate Degree: Business Lincoln, IL Business
N Excellent References Available upon Request N
Skills
Accounting, Army, credit, client, Customer Service, inventory, leadership, logistics, director, materials, natural resources, new product development, personnel, pricing, processes, product development, Purchasing, quality, quality control, receiving, repairs, repairing, Reporting, Research, retail, safety, sales support, shipping, strategy, phone, vision I, written communications
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Resume Overview

Companies Worked For:

  • SOUTHERN DIVERSIFED PRODUCTS, LLC
  • ACE HARDWARE

School Attended

  • LINCOLN JUNIOR COLLEGE

Job Titles Held:

  • Technical & Customer Support Manager
  • Senior Laboratory Technician
  • Senior Loss Prevention Officer

Degrees

  • Associate Degree : Business
    N Excellent References Available upon Request N

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