Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Customer Service: Demonstrated talent in guiding customer support functions for new and established businesses. Expertly facilitate employee training for Customer Support in areas of internet orders, phone orders, technical and retail support. dentify areas of customer service that need improvement and create procedures to overcome obstacles. *Sales Support: Adeptly coordinate sales teams and processes to guide ordering, shipping, and receiving functions. Strong communications and relationship building skill to create partnerships across departments.Skilled in the creation of marketing materials to include product flyers, ad slicks, magazine publication list flyers, technical data sheets and samples. *Technology: Proficient in Word, Excel, PowerPoint, Access, and Outlook, as well as various shipping / receiving, order processing, and purchasing applications. Ability to train new employees to transition into a technical support role. Proven aptitude for responding to technical inquiries from dealers, customers, and potential dealers while addressing technical complaints in a timely manner. *Logistics: Outstanding operations management strengths including records maintenance, vendor relations, and inventory / materials control. Dynamic leadership talents, leveraging solid communications, organizational,and problem solving talents.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work Experience
01/2002 to Present Technical & Customer Support Manager Docusign, Inc. | Paris, TX,
  • Manage a broad range of functions for a private company combining high technology and Mississippi natural resources to create new and innovative products.
  • Coordinate all aspects of customer service, sales support, technology, and logistics.
  • Act as point of contact between Southern Diversified Products and existing retail outlets.
  • Oversee equipment ordering and placement for new retail outlets.
  • Organize and monitor the set up new stores in a timely manner.
  • Order and monitor the shipping / receiving of startup equipment for new outlets, ensuring the safe arrival with no damage.
  • Forge and maintain solid working relationships with vendors.
  • Collaborate with CFO on credit inquiries, past-due client invoices,Internet / phone orders, purchase orders, freight invoices, deposits, discount pricing on special orders, and shipment tracking requests.
  • Spearhead training and development of groups of up to nine Customer Service and Laboratory employees.
  • Participated in the start-up of company; maintained close involvement in all facets of the business, including implementation of processes and procedures.
  • Wrote and implemented testing procedures for quality control and new product development; became familiar with ASTM testing standards.
  • continued..
  • Jessica Claire - Page 2 Devised and maintained product inventory system.
  • Created and implemented safety procedures in the laboratory.
  • Iimplimented decisions made by management team and supported vision I strategy to grow company by 100 stores in 2008.
  • Serve as "go-to" person for Accounting,Manufacturing,Distribution, and Research & Development.
01/1999 to 01/2002 Senior Laboratory Technician Bridgestone Corporation | Longmont, CO,
  • Oversaw the upkeep of a research and development laboratory, which responsibilities included ordering inventory / equipment, repairing equipment, and handling general repairs / maintenance.
  • Maintained verbal and written communications with a broad range of personnel ranging from chemists to the technical director in all aspects of product development to fulfilling special requests from suppliers and customers.
  • Collaborated with Manufacturing to bring new formulas and products from the laboratory to full production.
  • Coordinated with QC Department on the quality of new products.
  • Worked closely with Purchasing to evaluate new materials to ensure they were suitable to use in products.
  • Participated in scale-up on new products.
01/1995 to 01/1999 Senior Loss Prevention Officer | , ,
  • Maintained responsibility for the safety of employees.
  • Served as first responder for both medical and environmental accidents.
  • Monitored security of the building and its assets.
  • Key Contributions: Upgraded and maintained the Hazardous Communication Program,as well as federal,state, and local OSHA Hazardous Chemical Reporting Programs.
  • Conducted new employee orientation.
  • Previous leadership and logistics success with the U.S.
  • Army **.
Education and Training
Expected in Associate Degree | Business LINCOLN JUNIOR COLLEGE, Lincoln, IL GPA:
Expected in N Excellent References Available upon Request N | , , GPA:
Accounting, Army, credit, client, Customer Service, inventory, leadership, logistics, director, materials, natural resources, new product development, personnel, pricing, processes, product development, Purchasing, quality, quality control, receiving, repairs, repairing, Reporting, Research, retail, safety, sales support, shipping, strategy, phone, vision I, written communications

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended


Job Titles Held:

  • Technical & Customer Support Manager
  • Senior Laboratory Technician
  • Senior Loss Prevention Officer


  • Associate Degree
  • N Excellent References Available upon Request N

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: