Technical Business Analyst Resume Example
Experienced and highly motivated Sales Executive with many years of account management and analytical experience. Excellent reputation for developing reports to provide thorough analysis for growth, retention of business, and the overall performance of the business model. Skilled in leadership, organization, interpersonal communication, and supporting the management of clients and business partners. Committed to providing the account management and analysis needed for current and future growth opportunities to become a leader in the marketplace.
Centene Corporation – Bethalto , IL
Responsible for managing inventory of Client submitted change requests, organizing and facilitating meetings with internal resources to provide analysis on root cause of issues, and to plan and implement solutions to meet metrics of client expectations and corporate goals.
- Communicated with Client on progress of implementing their change requests through business platform operations.
- Reduced processing time for client change requests by 27% by developing and implementing changes to business process flow.
- Developed reports and facilitated weekly meetings with internal operational resources and stakeholders and to organize and prioritize work inventory.
- Analyzed aging inventory of non-implemented change requests and developed business plan to reduce volume by 45% and costs by more than $100,000.
- Provided cost saving analysis (reduced costs by 33%) of legal documents to develop a standard services and billable out of scope services for clients.
United Concordia Companies, Inc. – City , STATE
Collaborated with Sales Executive as liaison to effectively manage daily operations and performance of business partner relationship. Developed reports to track and report current sales, monitor progress of implementing new business to the platform, provide comparison of business model to current market trends, and identify new area's for growth opportunity. Facilitated meetings with internal and external resources and stakeholders.
- Supported both internal and external stakeholders in negotiating new business partner agreements.
- Oversaw the business partnership volume increase by an average of 39% in new clients and a 31% increase in new membership enrollment.
- Achieved an annual success rate exceeding 96%, to fully implement the new groups and membership sold to the partnership platform, prior to their effective date.
- Reduced costs annually by 42% after developing a process to track and monitor claims being paid for groups that did not provide timely notification of their acceptance, or denial, of rates at time of their renewal period.
- Facilitated meetings with internal resources and/or external stakeholders.
- Created reports to internal stakeholders for evaluation of current status of business partnership and to identify new growth opportunities.
- Provided analysis of legal documents and business agreement to adhere to federal policies and growth of business partnership.
- Managed the process of ending all daily operational activities and accesses related to the business partnership upon notification of the termination of the agreement.
United Concordia Companies, Inc. – City , STATE
Customer Service role was to provide quality control of staff to ensure their timely and accuracy in response to customer inquiries received from incoming calls, written correspondence, or from walk-in customer inquiries.
- Responsible for analyzing inquiries worked by customer service personnel to ensure both accuracy and completion according to departmental guidelines.
- Provided performance reports to Management and Supervisors for their representatives, including process improvements to department policies.
- Oversaw customer service operations while Management and Supervisors were out of office, including assisting with elevated issues beyond service level.
- Assisted in training new Customer Service Representatives and provided mentoring after their graduation from training.
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Harrisburg Area Community College - City, State
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Resume Overview
School Attended
- Harrisburg Area Community College
- Penn State University
Job Titles Held:
- Business Technical Analyst
- Sales Support Executive
- Senior Quality Control - Customer Service
Degrees
- Associate of Arts : Accounting , 1989
Accounting
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