(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Solution-driven versatile Business Analyst adept at managing, deciphering and translating complex project demands between stakeholders and technical teams. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Ready to leverage 8+ years of experience as a business analyst to help my team successfully tackle and deliver exceptional project results.

  • Project strategic planning and coordination
  • Business operations
  • Project organization
  • Web design and programming skills
  • Workflow development and implementation
  • Business process documentation maintenance
  • User interface customization
  • Landing page development
  • Xerox XMPie expert (All Modules)
  • Digital Marketing strategy development
  • Digital Marketing strategy implementation
  • Email Marketing program management and enhancement
  • Web Analytics
  • A/B testing
  • E-Commerce development/maintenance
  • B2B E-commerce development
  • B2C E-commerce development/marketing
  • SEO/SEM strategy
  • Content marketing strategy
  • Content management
  • Concept development
  • Quality control enhancement
  • Quality assurance controls
  • Task prioritization
  • Project documentation
  • Capacity and scalability planning
  • Testing and debugging
  • Risk management
  • Technical help desk experience
  • Web development tools
  • Analytics and problem resolution
  • IT project implementation
  • Proper SDLC practices
  • JIRA web application expert
  • Celoxis project management expert
  • Staff training
  • Peer training
  • Team management
  • Basic SQL knowledge
  • Workflow automation
  • Process improvement
  • Application support
  • Troubleshooting and diagnostics
  • Computer systems maintenance
  • System optimization and performance tuning
Education and Training
Georgia State University Atlanta, GA Expected in 2013 Bachelor of Science : Computer And Information Sciences - GPA :
Exact Sciences - Technical Business Analyst
Fresno, CA, 02/2018 - 09/2019
  • Coordinated the organization of each project from Brief to close.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and successfully implemented suitable solutions.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Effectively interacted with cross-functional teams in such areas as analysis, architecture, build and deployment.
  • Translated business requirements into proper specifications for development team.
  • Collaborated closely with development teams and project managers throughout the SDLC.
  • Maintained proper documentation throughout project cycle.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Observed staff to study daily tasks regarding information processing and performance to better understand and optimize business system needs.
  • Evaluated business needs and issues to devise targeted solutions.
  • Explored new technologies and tools that quality assurance team utilized for testing purposes.
  • Prepared and presented technical proposals for clients.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Successfully managed the implementation of (PMO) services into live client's environment.
  • Successfully implemented multiple JIRA modules, trained an eight people project management team and delivered a customized project management solution.
  • Developed and managed project plans while providing status updates to management.
  • Successfully completed the troubleshoot and optimization of a custom Java built healthcare CRM platform.
  • Successfully eliminated memory leaks and delivered an optimized CRM platform.
  • Monitored and ran performance tests on existing system applications.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Expanded customer facing applications with new features and structural components.
  • Championed proper change control processes that were easily accessible to the internal technical team and client's management party equally.
  • Successfully designed and developped multiple Ecommerce environments in the heatlhcare industry.
  • Built and maintained B2C Ecommerce platforms for a multi location coffee shop franchise.
Conduent Incorporated - Technical Operations Manager
Whitestone, NY, 01/2016 - 02/2018
  • Developed forward-thinking solutions to expected technical issues.
  • Assisted sales team in new account onboarding by building and delivering quality and effective demos.
  • Successfully built and implemented a multi-channel cross media marketing solution in the construction industry resulting in a 20% increase in user purchase.
  • Implemented proven marketing strategies resulting in the onboarding of a franchise client base from 5 to 30 locations in 4 months.
  • Successfully developed and implemented an automated email marketing dashboard in twenty client environments resulting in an average of more than 110% ROI over the period of a year.
  • Coordinated and delivered relevant marketing campaign strategies leading to over 80% return on marketing investment for multiple clients in healthcare industry.
  • Kept production in line with company guidelines, compliance requirements and quality standards.
  • Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
  • Planned and executed projects from brief to close.
  • Designed and built multiple HTML websites.
  • Built and maintained PURLs (Personalized URLs) completed with automated triggered actions and reports using Xerox's XMPie platform.
Asm America Inc. - IT Specialist
Hillsboro, OR, 11/2010 - 10/2015
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Involved in the development of an innovative production automation solutions company, delivering exceptional software and services to corporate, marketing and production clients from the healthcare to printing industry nationwide.
  • Responsible for the deployment and maintenance of an innovative production automation web application for 15 clients.
  • Assisted sales team by providing exceptional technical support during the discovery period multiple projects.
  • Responsible for developing internal workflow solutions using multiple XMPie modules.
  • Successfully identified and reported bugs that led to many successful application patches and updates for a multi-channel marketing application (XMPie).
  • Successfully developed 6 custom XMPie Storefront solutions in 3 different industries (Construction, hair care, finance) with each storefront having automated features from event-triggered emails to seamless production workflows from design to press.
  • Successfully developed and implemented the automated production workflow culture of a digital marketing and printing company.

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  • Georgia State University

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  • Technical Business Analyst
  • Technical Operations Manager
  • IT Specialist


  • Bachelor of Science

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