technical associate attendance clerk resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and focused executive assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Summary of Skills
  • Payroll
  • Leadership/communication skills
  • Business operations organization
  • Customer service-oriented
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Self-starter
  • Meticulous attention to detail
  • Dedicated team player
  • Strong interpersonal skills
  • Time management
  • Results-oriented
  • Professional and mature
  • Strong problem solver
  • Medical Terminology
  • Human resources
  • Client account management
  • Self-motivated
  • Medical billing
Professional Experience
2010 to Current Technical Associate /Attendance Clerk Qiagen N.V | Redwood City, CA,
  • Generate daily reports for multi-level managers
  • Monitor call center reps in real time
  • Produce payroll for representatives
  • Produce expense reports for first and second level managers
  • Draft meeting agendas for managers, supply advance materials and execute follow-up for meetings and team conferences.
  • Maintain electronic and paper files for personnel files.
  • Planned meetings and prepared conference rooms for managers and attend all office meetings.
  • Data entry of all Family Medical Leave Act requests into the system.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Managed incoming and outgoing calls for very busy office.
  • Ran the bi-weekly payroll process.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
01/2003 to 2010 Directory Representative Smiths Group | Pasadena, TX,
  • Perform on-line computer input to add, delete or correct listings in Residential, Business and Telephone Company listings, such as Directories and Information databases.
  • Analyze, code and key service order information.
  • Contact the service centers, investigate and correct data errors, and proofread all versions of Listing Service products.
  • Informed consumers about issue resolution progress.
  • Delivered prompt, accurate and excellent customer service.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with residential and business consumers.
  • Maintained composure and patience in face of difficult consumer situations.
  • Maintained friendly and professional consumer interactions.
03/2001 to 01/2003 Technical Associate SBC Services, Inc | City, STATE,
  • Maintain service dates and stocking of supplies for all office equipment
  • Manage clerical responsibilities for 10 D&C planners and project mangers
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Monitor all security access cards issued in the AIT region
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Responsible for the electronic manipulation of SBC internal logs and charts
  • Planned travel arrangements for all of the Chicago area managers, executives and staff.
  • Developed and managed project plans while providing status updates to management.
  • Provided base level IT support to company personnel.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Provided thorough support and problem resolution for customers.
1999 to 02/2001 Operator SBC Services, Inc | City, STATE,
  • Served as a directory assistance operator.
  • Responsible for delivering accurate quality service to customers while meeting efficiency requirements set by SBC
  • Trained, developed and counseled employees to develop a high performing team.
  • Completed key projects on time, on budget and with a high level of accuracy.
  • Displayed a winning team behavior that improved Mystery Shopper results
  • Coached employees in developing and achieving individual performance goals.
  • Assisted in special projects regarding operator knowledge and efficiency equivalence
  • Supported peers and management team with improving customer satisfaction through collaborative thinking process
  • Investigated issues and problems and drafted responses to urgent requests.
  • Served as a liaison between company and customers regarding customer's accounts and new business.
Expected in 2011 to to Certificate | Business/Medical Terminology/Health Unit Coordinator Prairie State College, Chicago Heights, IL GPA:


Coursework in Introduction to Business, Business Math, Professionalism in the Workplace, Bookkeeping/Accounting, Business Communications and Principles of Management.

Medical Terminology: Coursework in Your Foundation in Medical Terminology, The Fundamentals of Medical Terminology, Getting to Know the Human Body, The Skeletal and Muscular Systems, What Makes up a Skeleton?, Flex Some Muscle, The Cardiovascular and Respiratory Systems, Getting to the Heart of Things, Take a Deep Breath, The Digestive, Urinary, and Reproductive Systems, Going for the Gut, When Nature Calls, The Birds and the Bees, Nervous and Integumentary Systems and Special Senses, You've Got Some Nerve,

Now Hear (and See) This!, Slip Me Some Skin, The Lymphatic, Immune, and Endocrine Systems, Protection against Infection, and Learning about Hormones.

Health Unit Coordinator:

Coursework in Computer Literacy 2010, Math I, Psychology and Workplace Relations for Healthcare Professionals, English and Writing for Medical Professionals, Medical Terminology, CPR, Medical Law and Ethics, MS Word 2010 I, MS Excel 2010 I, MS Access 2010 I, Medical Office Administrative Procedures I, Medical Office Administrative Procedures II, Medical Office Administrative Procedures III, Computerized Medical Office and Advanced Computerized Medical Office.

  • AIT Mainframe Experience
  • Call Center Experience
  • Payroll and Human Resource Experienced
  • Executive Assistant Experienced
  • Medical Terminology, CPT Codes and ICD-9 Code Knowledge
  • Leadership and Organizational Experienced
  • MS Office 2010 Experienced, Social Media Savoy and Internet Proficient
  • Proficient in Mainframes, .Net and Databases
  • Customer Satisfaction
  • Sales and Goal Oriented

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Resume Overview

School Attended

  • Prairie State College

Job Titles Held:

  • Technical Associate /Attendance Clerk
  • Directory Representative
  • Technical Associate
  • Operator


  • Certificate

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