- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Software Engineer with strong client communication skills. Technically proficient in the Software Development Life Cycle (SDLC) model. Domain expertise in telecommunications and wholesale billing. Highly skilled working in offshore-onsite models and bridging communications between teams and clients. Experience collaborating and mentoring on large global teams. Seeking a Business Analyst role in the Telecommunications industry.
Software Development * Requirement Analysis * Solution Architect * |
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- Developed an internal troubleshooting tool to fix high severity issues that was quickly adopted by client and other developers.
- Awarded "Certificate of Contribution" by the client for successful major release of the project.
- Won confidence of client through strong rapport building and communication skills.
- Promoted as a Performance Improvement Coach and mentored entry-level representatives.
Qiagen N.V – Remote, OR,
- Provides information technology solutions and business support services (BPO) to the telecommunications industry with 84,000 employees, servicing 540 customers across 46 countries and revenue of $2.7 billion.
- Developed software components and test plans for Wholesale Billing applications for AT&T.
- Prepared effort estimations and schedules for project execution.
- Reviewed test cases, results and knowledge management activities.
- Tracked resource allocation and calculate billing hours for the team.
- Worked on several critical, real-time online applications.
- Highly praised by client.
- Delivered a high-profile, issue-prone billing application project on-time, on-budget.
HCL TECHNOLOGIES LIMITED – City, STATE,
- Fourth largest IT company in India providing IT and engineering services across 31 countries.
- A $4.8 billion global company with 87,000 employees.
- Responsible for customer satisfaction, escalation management and in-house quality audits of 15 customer service personnel.
- Received 100% 'Customer Service Satisfaction' scores across the board.
- Selected as a Performance Improvement Coach and mentored entry-level representatives.
UTTAR PRADESH TECHNICAL UNIVERSITY - Ghaziabad, Uttar Pradesh
HULT INTERNATIONAL BUSINESS SCHOOL - San Francisco, CA
World's most international business school. Top 10 FT ranking for international business and experience.
Certified by Berlitz, USA for proficient Voice and Accent in English language. (2010)
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School Attended
- UTTAR PRADESH TECHNICAL UNIVERSITY
- HULT INTERNATIONAL BUSINESS SCHOOL
Job Titles Held:
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- Technical Support Officer
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- Bachelors of Technology
- Masters of Business Administration
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