Technical Assistant resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned Technical Assistant successful at investigating and resolving technical concerns in an independent and flexible fashion. Familiar with updating logs, coordinating paperwork and writing reports. Seeking to bring good relationship-building, problem-solving and organizational skills to a new position collaborative and systematic with a detail-oriented and enthusiastic nature. Special expertise in Android System with the knowledge and abilities to offer advanced support in technical and procedural areas. Proven skills in improving team accuracy, efficiency and overall productivity. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong fast typing skills on computers and cell phones. Collaborative and systematic with a detail-oriented and enthusiastic nature. Special expertise in with the knowledge and abilities to offer advanced support in technical and procedural areas. Proven skills in improving team accuracy, efficiency and overall productivity.

  • Media and recording options
  • Reference catalog maintenance
  • Research abilities
  • Hardware diagnosis
  • Technical troubleshooting
  • Microsoft Outlook
  • Bilingual
  • troubleshooting
  • Customer Service
  • Reference research
  • Customer or student assistance
  • Operations support
  • Equipment repair
  • Microsoft Windows
  • Communication Skills
  • Microsoft Office
  • technical assistance
  • Experience
    02/2018 to 11/2018 Technical Assistant City Of Loveland | Loveland, CO,
    • Completed installations and updates to hardware and software promptly to avoid security issues from vulnerabilities.
    • Supported implementation of upgrades to Samsung systems and resolved technical issues using GED and TESTING.
    • Compiled and shared technical paperwork for users and customers.
    • Observed system functioning and entered commands to test different areas of operations.
    • Documented repair processes and helped streamline procedures for future technical support actions.
    • Reviewed current hardware and software and recommended modifications to increase system speed.
    • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
    • Supported Samsung customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
    02/2020 to Current Retail Sales Associate The Retail Outsource Group | Sheboygan, WI,
    • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
    • Worked with off-site locations to find desired items for customers.
    • Assisted in ringing up sales at registers and bagging merchandise.
    • Initiated friendly conversation with each customer to determine level of assistance required.
    • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
    • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
    • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
    • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
    • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
    • Bagged, wrapped and packaged purchases according to customer needs.
    • Engaged shoppers, providing assistance and information on merchandise and product features.
    • Promoted brand through event marketing, demonstrations and sales.
    • Answered questions about current promotions and resolved issues according to store policies.
    • Managed cash register operations using POS system, including processing sales and returns.
    • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
    • Built customer loyalty by engaging with and identifying product needs of customers.
    • Adhered to all company initiatives and achieved established goals for each.
    • Processed payments and maintained accurate drawers to meet financial targets.
    • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
    • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
    • Completed all assigned training to stay updated on important policies and procedures.
    • Helped customers by answering questions and locating merchandise.
    • Maintained current store, product and promotional knowledge to drive consistent sales.
    • Supported managers with organizing store and showcasing new items in eye-catching displays.
    • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
    • Followed all company policies, rules and procedures to promote company goals and maintain safety.
    • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
    • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
    04/2020 to 11/2021 Sales Associate W.S. Badcock Corporation | Cookeville, TN,
    • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
    • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
    • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
    • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
    • Sold various products by explaining unique features and educating customers on proper application.
    • Reset store displays for special events and seasonal merchandise changes.
    11/2020 to Current Stock Room Associate Genuine Parts Company | Dade City, FL,
    • Performed daily inventory cycle counts and assisted with full audits.
    • Read and adhered to supervisor instructions and printed pull sheets.
    • Verified product numbers with scanners and manual tracking.
    • Used accurate and efficient storage procedures to shelve new merchandise and returned items.
    • Unloaded incoming trucks and stocked merchandise in correct storage areas.
    • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
    • Checked online order receipts for customers and retrieved merchandise shipped to store location.
    • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
    • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
    • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
    • Kept stockroom clean and neat for maximum productivity.
    • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
    Education and Training
    Expected in 11/2018 Electronics Technique | Instituto Federal De Sao Paulo , Sao Paulo/Brasil , GPA:
    Expected in 06/2017 Business Administration | Microlins , Barueri/Brasil, GPA:
    Expected in 06/2017 Building Apps | Microlins , Barueri/Brasil , GPA:
    Expected in 05/2020 High School Diploma | Chancery High School, Orlando, FL, GPA:
    Additional Information

    I came to the United States when I was 16 with my parents to have opportunities for a better life and to be a successful person, I hope that with my skills I can add good things to your company. I know how to speak Portuguese and Spanish, I have quick memorization and I am also very agile to get tasks done on time.

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    Resume Overview

    School Attended

    • Instituto Federal De Sao Paulo
    • Microlins
    • Microlins
    • Chancery High School

    Job Titles Held:

    • Technical Assistant
    • Retail Sales Associate
    • Sales Associate
    • Stock Room Associate


    • Electronics Technique
    • Business Administration
    • Building Apps
    • High School Diploma

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