Seasoned Technical Assistant successful at investigating and resolving technical concerns in an independent and flexible fashion. Familiar with updating logs, coordinating paperwork and writing reports. Seeking to bring good relationship-building, problem-solving and organizational skills to a new position.
Restore system functionality by quickly assessing and resolving diverse hardware and software problems. Good troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Helpful Technician easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.
Dependable Technician with 10 years of helpdesk experience. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner.
Capable experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.
Skills
Reference catalog maintenance
Technical guidance
Application installations
Hardware diagnosis
Hardware upgrades
Troubleshooting proficiency
Microsoft Office expert
LAN aptitude
Technical troubleshooting
Computer maintenance
Hardware configuration
Software upgrades
Customer support needs assessment
Service desk support
Equipment repair
Education and Training
Universidad Oscar Lucero MoyaHolguin, Cuba, Expected in 2013 ā āBachelor of Science:Computer Science - GPA:
Compiled and shared technical paperwork for users and customers.
Completed installations and updates to hardware and software promptly to avoid security issues from vulnerabilities.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Assisted in technical support process refinement to improve customer service and support.
Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries.
Implemented solutions for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Consistently responded to customer service emails within standard window for optimal response.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Updated software versions with patches and new installations to close security loopholes and protect users.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Documented repair processes and helped streamline procedures for future technical support actions.
Created user documentation and manuals for use in training classes and onboarding sessions.
Observed system functioning and entered commands to test different areas of operations.
Reviewed current hardware and software and recommended modifications to increase system speed.
Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
Performed daily maintenance of computer systems to keep network processes fluid.
Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Developed training materials, conducted webinars and authored wikis for user training and support use.
Configured new employee work stations, including all hardware, software and peripheral devices.
Removed malware and viruses from laptops and desktop systems using specialized software.
Kla-Tencor - Technical Support Engineer Portsmouth, NH, 08/2015 - 08/2016
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Created technical design solutions for end users, consultants and contractors.
Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
Configured new employee work stations, including all hardware, software and peripheral devices.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Updated software versions with patches and new installations to close security loopholes and protect users.
Removed malware and viruses from laptops and desktop systems using specialized software.
Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Installed software updates and vulnerability patches on Windows servers to prevent possible threats from penetrating networks.
Observed system functioning and entered commands to test different areas of operations.
Reviewed current hardware and software and recommended modifications to increase system speed.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Worked with clients to analyze computing and network needs and installed appropriate solutions.
Documented repair processes and helped streamline procedures for future technical support actions.
Completed proof-of-concept thin-client web framework for enterprise intelligence applications with web developer under extreme deadline.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Provided senior technical support to both in-house staff and user departments for all network applications.
Keymark Corporation - Loader and Unloader City, STATE, 09/2017 - 08/2019
Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas
Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
Followed customer instructions about placement of items and special considerations for handling.
Contributed ideas on ways to improve or optimize warehousing procedures.
Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
Palletized boxes for easy movement and shipment.
Safely operated all necessary equipment in work area such as Forklifts and Cranes š.
Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Protected items by wrapping in cling film, padded moving blankets and tape.
Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Drove truck safely to deliver items in original condition to destination.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Protected company inventory with well-organized and secure storage areas.
Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
Secured items in truck by strapping over protective padding.
Optimized project completion time by multitasking duties using heavy equipment.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
Ordered and replaced warehouse supplies stock and hand tools.
Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
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