Technical Assistant resume example

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Provided information regarding charge accounts and loyalty programs.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Maintained up-to-date knowledge of product and service changes.

Answered average of one-hundred calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Handled over fifty calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

• Entered orders into Concentix computer database system.

• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Used software to coordinate meetings, appointments and tasks senior executives.
• Prepared presentations, materials and documentation for use executives in meetings and engagements.
• Created expense reports, budgets and filing systems for management team.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
• Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
• Researched, proposed and implemented vendor agreements to decrease costs and improve services.
• Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
• Transcribed, formatted, input and edited text, data, and graphics.
• Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
• Processed invoices for market data subscriptions, continuing education and memberships.
• Handled scheduling and logistics planning for conferences and monthly meetings.
• Assisted senior management with major initiatives and projects.
• Directed administrative functions for board of directors, principals, consultants and key managers.
• Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
• Accurately and quickly processed subscription and market invoices.
• Created regular reports and updated internal databases.
• Acted as point of contact for research and information gathering for senior executive managers.
• Maintained daily appointment calendars for president and executive vice president.
• Monitored incoming correspondence, emails, snail mail and other publications for management members.
• Supported human resources department in annual employee review process to manage performance merit increases.