Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Quality-driven and goal-focused with strong research, planning and problem-solving abilities.

Hardworking administrative professional with good interpersonal and organizational abilities. Talented in coordinating office activities and using Excel and Google Sheets to track metrics, model data and maintain files.

  • Data Connectivity
  • Maintenance Requests
  • Technical Support and Assistance
  • Reference Research
  • User Experience
  • OSHA Regulations
  • Maintaining Clean Work Areas
  • Customer or Student Assistance
  • Technical Guidance
  • Special Projects
  • Data Reports
  • Training Junior Team Members
  • Production Standards
  • Hardware and Software Installation
  • De-Escalation Techniques
  • Bug Fixes
  • Employee Timesheet Processing
  • Reading Comprehension
  • Customer Accounts Management
  • Active Listening
  • Digital Filing
  • Production Work
  • Deskside Support
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Call Documentation
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Inbound and Outbound Calling
  • Electronic Information Systems
  • Microsoft Exchange
  • Critical Thinking
  • Proficiency in Microsoft Office and G Suite
  • Complex Product Knowledge
  • Teleconference Arrangements
  • Developing Agendas
  • Executive Presentation Development
  • Proper Phone Etiquette
  • Executive Counseling
  • Internal and External Communications
Work History
10/2021 to Current Technical Assistant Cmc | Harlingen, TX,
  • Gathered, organized and distributed technical documentation.
  • Installed technical hardware and software in deskside support environment.
  • Fielded user queries and service requests to address problematic issues.
  • Maintained knowledge support base regarding hardware, software and equipment warranties and repair needs.
  • Logged inventory of functioning systems to maintain user accessibility.
  • Assessed, diagnosed and troubleshot malfunctioning hardware and software deployments to support nonstop operations.
  • Researched common technology performance issues to assist with diagnoses.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Served as corporate liaison for finance, IT and marketing departments.
01/2021 to 10/2021 Customer Service Representative Parts Town | Fort Wayne, IN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Maintained up-to-date knowledge of product and service changes.

Answered average of one-hundred calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Handled over fifty calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

  • Entered orders into Concentix computer database system.
08/2018 to 01/2021 Senior Executive Assistant Aspirus | Laurium, MI,
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Prepared presentations, materials and documentation for use executives in meetings and engagements.
  • Created expense reports, budgets and filing systems for management team.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
  • Transcribed, formatted, input and edited text, data, and graphics.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Processed invoices for market data subscriptions, continuing education and memberships.
  • Handled scheduling and logistics planning for conferences and monthly meetings.
  • Assisted senior management with major initiatives and projects.
  • Directed administrative functions for board of directors, principals, consultants and key managers.
  • Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
  • Accurately and quickly processed subscription and market invoices.
  • Created regular reports and updated internal databases.
  • Acted as point of contact for research and information gathering for senior executive managers.
  • Maintained daily appointment calendars for president and executive vice president.
  • Monitored incoming correspondence, emails, snail mail and other publications for management members.
  • Supported human resources department in annual employee review process to manage performance merit increases.
Expected in 05/2018 Diploma | Georgia Connections Academy , Deluth Georgia , GPA:

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School Attended

  • Georgia Connections Academy

Job Titles Held:

  • Technical Assistant
  • Customer Service Representative
  • Senior Executive Assistant


  • Diploma

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