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Professional Summary
Rational, critical-thinking Technical Applications Specialist with more than 10 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. An enthusiastic team player with a can-do attitude, phenomenal time management, and excellent communication as well as presentation skills.
Skills
IT Performance Report Creation
Performance Optimization
System Architecture
Traceability Compliance
System Validation Design
Data analysis
Information security
Software diagnosis
Customer service expert
Application support
Desktop support
Technical issues analysis
Work History
06/2018 to 01/2021Technical Applications Specialist / Maximo LeadConsulere Resources, LLC | City, STATE,
Introduced and implemented IT projects for various application enterprises.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Investigated and addressed Enterprise Asset Management (EAM) system issues to enhance usability and improve functionality.
Standardized job tasks and trained junior team members on industry best practices and standards.
Led server infrastructure development, quality assurance, staging and production systems.
Spearheaded a team that achieved Maturity Level 4/5 of the Capability Maturity Model for Integration (CMMI) and played a key role in the implementation of IT process improvement measures for the Enterprise Asset Management (EAM) user communities collaboratively focusing on technical as well as functional aspects.
Exceeded goals through effective task prioritization and great work ethic.
Delivered in-depth Maximo Asset Management (MAM) training, imparting knowledge of best practices for protecting data and minimizing errors, ensuring data integrity.
Authored multi-million-dollar project proposals with competing deadlines for Maximo upgrades and migrations, in conjunction with report writing, planning resources, and timeline of events, resulting in awarded work.
08/2020 to 11/2020Tactical Remote Engineer (TRE)NetGain Technologies Inc. | City, STATE,
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Patched software and installed new versions to eliminate security problems and protect data.
Monitored systems in operation and input commands to troubleshoot areas such as user authentication and privileges.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Removed malware, ransomware and other threats from laptops and desktop systems.
Performed root cause analysis and general troubleshooting.
Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Used ticketing system to manage and process support actions and requests.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Recruited, trained and supported help desk technicians and representatives.
03/2019 to 12/2019Maximo Asset Management (MAM) SpecialistThe Tutelar Group, Inc | City, STATE,
Planned and implemented vendor released upgrades to system hardware and software, resulting in a desired security posture that mitigated vulnerabilities and risks to the project.
Liaised with clients to identify and define project requirements, objectives, and scope.
Implemented and drove adoption of key tools and processes to effectively deliver IT projects for the client that mapped requirements to technical solutions.
Spearheaded the technical leadership of the development life cycle for 3 client projects, beginning to end.
Analyzed the client’s working environment to help develop functional requirements along with business processes to support.
Delivered training to the user community to support business process implementation as well as Maximo training to ensure consistency and data integrity when inputting data.
Provided troubleshooting for existing scripts and system issues, worked with end users to understand symptoms, reviewed existing configuration, data, and logs to determine root cause, develop a solution and/or work around, and implementation of that solution.
01/2008 to 04/2018Senior Associate Consultant, TechnologyBooz Allen Hamilton | City, STATE,
Resolved deployment issues by clarifying user questions and identifying problems, deconstructing into consumable sections and troubleshooting issues.
Supported technology design, testing and execution by providing research-based product and process knowledge.
Drafted project proposals and attended meetings with potential clients to foster business development.
Monitored and frequently reported on project status to clients and verified all projects met client requirements and quality standards.
Prepared presentation materials to develop and substantiate conclusions presented to clients.
Interacted with team and clients to develop and coordinate project requirements and workflow.
Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
Led weekly cross-functional team meetings to drive continuous technical improvements.
Provided technical and functional recommendations based on project requirements.
Provided expertise in Maximo system architecture design and development to baseline the system’s security posture gaining an Authority to Operate (ATO) for 3 different systems in the government sector.
Developed Maximo interfaces, scripts, and other customizations with a business case to do so and proof that the requirement could not be accomplished utilizing out-of-the-box functionality.
Tested modified programs to check functionality and correct adverse impacts on programs or systems operations.
Education
Expected in Associate of Science | Computer And Information SciencesHazard Community And Technical College, Hazard, KYGPA:
Expected in Bachelor of Science | Computer And Information Systems SecurityStrayer University, Washington, DCGPA:
Certifications
COMPTIA A+
COMPTIA NETWORK+
COMPTIA SECURITY+
IBM CERTIFIED INFRASTRUCTURE DEPLOYMENT PROFESSIONAL - MAXIMO ASSET MANAGEMENT VERSION 7.6
MCSA (MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR) ON WINDOWS SERVER 2003
MTA (MICROSOFT TECHNICAL ASSOCIATE)
VCP (VMWARE CERTIFIED PROFESSIONAL) VERSION 3
AWS (AMERICAN WELDING SOCIETY) CERTIFIED WELDER
CMMI (CAPABILITY MATURITY MODEL INTEGRATION) MATURITY LEVEL 5 ORGANIZATION
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