Daily tag-ups with executive personnel and will perform general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex.
Monitoring Exxon Mobil Executive flights in and out of Dallas
Strong background in Security and Safety
Technical and customer support professional with over 20 years experience. Specialized in support in Medical industry . Supporting Hospitals, Clinics and Insurance with technical background in medical software and hardware applications . Working in a very fast paced environment with a passion for people and understanding. Strong technical skills working with issues and the resolutions. Working very long hours with the temperament of kindness and understanding of the training of the Redcross volunteer that I have been for years as casework and rescue during disasters and fires. Proficient in MS Office products trained and worked for Microsoft. Experience in the medical hardware and support by working Kodak Health Imaging for years. Working remotely or assisting at a hospital during surgery maintaining hardware and software work flow during an operation. Using various ticketing systems Salesforce , Remedy with a strong understanding of the importance of customer satisfaction measured and meeting the defined SLA required to achieve consistent satisfaction and a deadline. Working with a Team or the reliability and confidence to take the lead with multiple projects.
Customer Technical Support Analyst and SME
Answer phone calls and emails on various technical issues from clients
Responsible for scheduling service, repair, and maintenance of medical equipment
Create SOP and knowledge base articled based on the SOW agreed upon during and after installation, service, and preventative maintenance activities at clients' places
Schedule and organize training for clients, staff, and colleagues to understand the intricacies of service and repair work
Interact with the research and development team and stay update on latest technologies
Provided hospital support from modalities to the networking interface for Trauma Centers and Emergency Rooms. Determined the individual level of support necessary for all locations.
Worked with the organization and the FDA to accurately document product releases and their potential issues. Determined the level of state and federal compliance during these exercises and worked to resolve any issues.
Reviewed SOPs (Standard Operating Procedures) for development of new products and procedures. Analyzed the areas of deficiency and worked diligently to fill the areas that were not supported adequately.
Performed onsite analysis to determine the documentation needs of the hospital. Worked collaboratively with the team to create new documents that met design and intent.
Worked with various databases including: HIS/RIS IDX 2010, Oracle and other database applications to determine maintenance needs and areas of concern.
Installed the PACS web server at hospitals and their remote locations. Set up the web server to interface with all applications specified by the individual hospital or remote location management.
Hardware/Software Install and Technical Support, DICOM,HL7, HIPAA
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