Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Profile
Dynamic, performance-driven professional with over 7 years of proven
experience in customer technical support, service delivery, planning, marketing and sales. Enthusiastic team player, self-motivated, recognized as leader with growth mind-set and excellent customer service skills. Outstanding interpersonal, motivational and presentation skills. Passionate about to achieve objectives with dedication, integrity and trust.
Online Service Delivery Management for Azure - 2015
Online Service Delivery Management for Office 365 - 2014
Networking Fundamentals (MTA/Networks) - 2013
Microsoft Operations Framework (MOF) - 2012
Operating System Fundamentals (MTA/OS) - 2012
Information Technology Information Library (ITIL) - 2012
Business
Premier Forecast Champ FY16: Deliver Forecast Accuracy and Quality Assurance for LNM
Premier CPE Champ from FY13 to FY16: developed, managed and delivered proactive action plans with consistent 100% CPE results
Regional Internship Program FY16: developed a detail program for Premier Latam that will impact over 150 TAMs in FY17
Business Support Lifecycle Review Offering FY14: Collaborated in the development of a new Premier Service Offering translated in $100k new external revenue
Premier Partner Rewards Program FY10: Developed and executed an incentive sales program to Partners with results of $500k new external revenue
Professional
Regional People Champ FY17: Proactive action plan development that impact WHI and Management metrics
Key Talent People FY15 & FY16: Performance related
Great People Great Performance Award FY15 Q3
Experience
06/2011 to CurrentTechnical Account ManagerFoundation Capital | Seattle, WA, Responsible to expand strategic customer relationships to drive larger impact for the business while maintain a high level of Customer Satisfaction (CSAT) and Services Quality Score (SQS). Responsible and accountable to growth business through Premier Renewal Rate metrics and working in partnership with sales and management to increase Net New Premier customers. Responsible to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s services and solutions. Responsible to plan and oversee the delivery of services that drive customer objectives, outcomes and potential business opportunities. Act as a primary contact for the customer with a customer-centric mindset, and serve as an escalation point when required. Be a technical trusted advisor to lead customers through change, removing obstacles and engage the support of stakeholders and sponsors. Responsible to understand business fundamentals and ability to map IT and communicate initiatives/projects at technical and executive level.
09/2009 to 06/2011Services Inside Sales RepresentativeDDM Professional Leasing Group | City, STATE,
Responsible to obtain consistent forecast revenue, through
contract upselling, renewals and new contract subscriptions. Responsible to apply Microsoft Sales Cycle process to increase sales pipeline management based on Solution Selling Methodology. Successfully exceeded the renewal rate by 20% and surpassed the new Premier's customer quota by 60%, all with an overall NSAT of 90%. Collaborate with Enterprise Group sales team, Small and
Medium Partner Group sales' team to leverage Premier Support value with
integrated licensing/services contracts. Manage cold calling, planning and execution sales campaigns. ​
05/2009 to 06/2010Premier Regional SalesHuman Capital | City, STATE,
Responsible to develop, manage and
execute a pilot sales program for small and medium customers around Multicounty Americas Region. Responsible to develop and deliver Premier proposals, coordinate
technical presentations and resources allocation. Provide proved results to the upper management that impacted business with 13 New Premier Contracts and increase pipeline in a 15%. This execution allowed the official adoption of the Services Inside Sales Representatives Role in the region.
Education
Expected in 2011MBA | Business AdministrationUniversity of Phoenix, Guaynabo, PRGPA:
Expected in 2000BBA | Business Communications and Public RelationsPontifical Catholic University of Puerto Rico, Ponce, PRGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
