Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dynamic, performance-driven professional with over 7 years of proven experience in customer technical support, service delivery, planning, marketing and sales.  Enthusiastic team player, self-motivated, recognized as leader with growth mind-set and excellent customer service skills.  Outstanding interpersonal, motivational and presentation skills. Passionate about to achieve objectives with dedication, integrity and trust. 

Core Accomplishments
  • Cloud Readiness & Consumption Certification - 2016
  • Azure Development/Test Lab Certification - 2016
  • Online Service Delivery Management for Azure - 2015
  • Online Service Delivery Management for Office 365 - 2014
  • Networking Fundamentals (MTA/Networks) - 2013
  • Microsoft Operations Framework (MOF) - 2012
  • Operating System Fundamentals (MTA/OS) - 2012
  • Information Technology Information Library (ITIL) - 2012


  • Premier Forecast Champ FY16: Deliver Forecast Accuracy and Quality Assurance for LNM
  • Premier CPE Champ from FY13 to FY16: developed, managed and delivered proactive action plans with consistent 100% CPE results
  • Regional Internship Program FY16: developed a detail program for Premier Latam that will impact over 150 TAMs in FY17
  • Business Support Lifecycle Review Offering FY14: Collaborated in the development of a new Premier Service Offering translated in $100k new external revenue
  • Premier Partner Rewards Program FY10: Developed and executed an incentive sales program to Partners with results of $500k new external revenue


  • Regional People Champ FY17: Proactive action plan development that impact WHI and Management metrics
  • Key Talent People FY15 & FY16: Performance related
  • Great People Great Performance Award FY15 Q3
06/2011 to Current Technical Account Manager Foundation Capital | Seattle, WA, Responsible to expand strategic customer relationships to drive larger impact for the business while maintain a high level of Customer Satisfaction (CSAT) and Services Quality Score (SQS). Responsible and accountable to growth business through Premier Renewal Rate metrics and working in partnership with sales and management to increase Net New Premier customers. Responsible to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s services and solutions. Responsible to plan and oversee the delivery of services that drive customer objectives, outcomes and potential business opportunities. Act as a primary contact for the customer with a customer-centric mindset, and serve as an escalation point when required. Be a technical trusted advisor to lead customers through change, removing obstacles and engage the support of stakeholders and sponsors.  Responsible to understand business fundamentals and ability to map IT and communicate initiatives/projects at technical and executive level.
09/2009 to 06/2011 Services Inside Sales Representative DDM Professional Leasing Group | City, STATE, Responsible to obtain consistent forecast revenue, through contract upselling, renewals and new contract subscriptions. Responsible to apply Microsoft Sales Cycle process to increase sales pipeline management based on Solution Selling Methodology. Successfully exceeded the renewal rate by 20% and surpassed the new Premier's customer quota by 60%, all with an overall NSAT of 90%. Collaborate with Enterprise Group sales team, Small and Medium Partner Group sales' team to leverage Premier Support value with integrated licensing/services contracts. Manage cold calling, planning and execution sales campaigns.  ​
05/2009 to 06/2010 Premier Regional Sales Human Capital | City, STATE, Responsible to develop, manage and execute a pilot sales program for small and medium customers around Multicounty Americas Region.  Responsible to develop and deliver Premier proposals, coordinate technical presentations and resources allocation.  Provide proved results to the upper management that impacted business with 13 New Premier Contracts and increase pipeline in a 15%.  This execution allowed the official adoption of the Services Inside Sales Representatives Role in the region.
Expected in 2011 MBA | Business Administration University of Phoenix, Guaynabo, PR GPA:
Expected in 2000 BBA | Business Communications and Public Relations Pontifical Catholic University of Puerto Rico, Ponce, PR GPA:

Cum Laude and Highest GPA Honor (Field of Study)

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School Attended

  • University of Phoenix
  • Pontifical Catholic University of Puerto Rico

Job Titles Held:

  • Technical Account Manager
  • Services Inside Sales Representative
  • Premier Regional Sales


  • MBA
  • BBA

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