Tech Support/Sales Associate Resume Example
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TECH SUPPORT/SALES ASSOCIATE
Summary
I've always been very intuitive when it comes to being a sales representative be it at staples or verizon. I find my ability to talk to the customer and relate to them puts me over the top when it comes to good customer service. with literally all past jobs requiring me to build up a kind of clientele to myself be that giving my personal number to customers especially older folk who tend to have trouble in dealing with technology and making the experience as smooth and easy as possible for them. Going above and beyond what is asked of me to make what to most seems troubling in dealing with it a very simple and enjoyable process.
Skills
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Experience
07/2019 to 11/2020
Tech Support/Sales AssociateJoliet Public Schools District 86 － Joliet , IL
- Established security settings and access permissions for 100s of individual users.
- Analyzed network performance data to identify concerns with speed, determine availability issues or to implement disaster recovery.
- Installed, maintained and repaired network software, components and equipment and integrated with existing system.
- Recorded help desk calls by documenting issues, solutions and closing tickets.
- Identified and resolved issues using latest patches, releases, virus detection and troubleshooting techniques.
- Determined causes of network issues by troubleshooting using testing software and equipment.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Provided technical support to customers byidentifying causes of problems, researching and offering effective solutions.
- Managed order process for new and existing customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Networked to build client base and promote products to new and existing clients.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
11/2019 to 03/2020
Substitute ParaprofessionalThermo Fisher Scientific Inc. － Wilmington , MA
- Maintained focused, inclusive and supportive learning environments.
- Utilized curriculum with life-based approach.
- Completed documentation on student behaviors, interventions and results.
- Kept over 3-30 students safe in classroom and outside environments.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Provided students with personalized educational, behavioral and emotional support.
- Created and distributed instructional materials for group and one-on-one use.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
05/2018 to 11/2018
Sales AssociateTishman Speyer － Chicago , IL
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped average of 20-200 customers per day by responding to inquiries and locating products.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
09/2017 to 02/2018
Sales AssociateVerizon Wireless － City , STATE
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Helped average of 30-200 customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Won store sales competition for total sales, resulting in raise.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Negotiated and closed deals with minimal oversight.
- Prepared cash deposits up to $6,500 with zero discrepancies.
- Surpassed daily sales goals 60% by cross-selling any add ons to current purchase of cell phone or tablets and promoting additional products.
Education and Training
05/2017
High School DiplomaHammond High School － City, State
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Resume Overview
School Attended
- Hammond High School
Job Titles Held:
- Tech Support/Sales Associate
- Substitute Paraprofessional
- Sales Associate
Degrees
- High School Diploma
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