Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking Tech Support Technician highly effective at setting up and optimizing equipment. Familiar with inventory management, documentation and remote technical support. Adept at developing and implementing creative solutions.
Skills
Tech support
Technical support services
Technical and diagnostic support
Technical support background
User technical support
Technical support understanding
Technical support
Technician support
Delivering technical support
Technical support and assistance
Helpdesk technical assistance
Providing customer support
Recording support tickets
Logging support tickets
Technical data reporting
Customer support needs assessment
Technical document reading
Member service and support
Organization
MS Office
Experience
03/2020 to CurrentTech SupportNmi | Orem, UT,
Updated software versions with patches and new installations to close security loopholes and protect users.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Removed malware and viruses from laptops and desktop systems using specialized software.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Documented repair processes and helped streamline procedures for future technical support actions.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Resolved variety of technical problems, using troubleshooting to diagnose and restore.
Answered operation, use and repair questions via in person, email and telephone requests.
Assessed issues to determine appropriate troubleshooting methods for remediation.
Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
Observed system functioning and entered commands to test different areas of operations.
Provided user training.
Generated reports and updated files and documentation.
Provided real-time support to everyday users of .
06/2016 to 03/2020Tech SupportNmi | Lindon, UT,
Updated software versions with patches and new installations to close security loopholes and protect users.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Removed malware and viruses from laptops and desktop systems using specialized software.
Documented repair processes and helped streamline procedures for future technical support actions.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries.
Configured new employee work stations, including all hardware, software and peripheral devices.
Answered operation, use and repair questions via in person, email and telephone requests.
Assessed issues to determine appropriate troubleshooting methods for remediation.
Provided user training.
Generated reports and updated files and documentation.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Provided real-time support to everyday users of [Product or Service].
09/2012 to 06/2016Customer ServiceJason's Deli | Pineville, LA,
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Educated customers on product and service offerings.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stayed up to date on store promotions, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Recognized by management for providing exceptional customer service.
Education and Training
Expected in 05/2022Bachelor of Science | Business Pasco Hernando State College, Hudson, FLGPA:
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