tech support resume example with 4+ years of experience
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Dedicated Customer Representative motivated to maintain customer satisfaction and contribute to the company success. Proficient in responding to customers complaints and finding solution, customers request management and providing high quality customer care. Capable Senior Advisor experienced in helping Apple users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems. Helpful Techie easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments. Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
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- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer queries effectively.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Trained users on how to operate Specified Equipment.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting bothcustomer and company interests.
- Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
- Documented product transfers and shipments using Software to keep records current and accurate.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
- T, Reviewed packing slips and other documentation to properly box requested items for shipment.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Conducted cycle counts of products and input corrections to warehouse inventory system.
- Efficiently packaged items, maintaining consistency to meet fulfillment deadlines.
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
- Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
- Maintained accurate records of all transactions -Processed sales and payments -Addressed customers concerns and issued refunds -Responsible for solving customer complaints and providing information regarding products.
- Efficiently cash out customers and keep customers flowing through the drive through -Volunteer for extra work to cover short shifts when ever short staffed -Responsible for maintaining assigned equipment clean and in working order.
- Place orders in correctly sized crates and containers for shipping to customer destination -Inspect all incoming merchandise and shipping materials Trained in a variety of apple products -Mac -Apple watch -Phone -Airpods -Ipads -Beats.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Read weekly sales inserts and monitored price changes.
- Assisted customers with account updates, new service additions and promotional offers.
ManagementWritten communication skillsApplication supportSystem maintenance and repairExpert in Apple equipmentUser training expertiseIssue resolutionTroubleshooting abilitiesRepair skillsTechnical support background
Westside High School - Jacksonville, FL
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Resume Overview
School Attended
- Westside High School
Job Titles Held:
- Tech support
- Packer
- Cashier
Degrees
- Application installationsCall center experienceTechnical TroubleshootingHardware diagnostics
- Equipment repairCustomer support needs assessmentWindows XP/VistaService desk supportSoftware upgradesHardware upgradesComputer maintenance
- High School Diploma
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