Provide exceptional customer service and technical support for internal and external voice and data product customers.
Troubleshoot hardware and software issues and identify network/applications issues.
Provide detailed information on how to set up/configure data and voice products.
Verify provisioning and diagnose device or Network issues.
Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration.
Use various administrative department tools and on-line resources for customer resolution.
Use trouble ticket system for tracking customer interactions and problem resolution.
Evaluate customers concerns and resolve problems to customer satisfaction.
Demonstrate and practice regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function.
Follow up with customer to ensure first call resolution, achieve, and deliver 100% customer satisfaction.
Successful completion of Tech University required courses
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