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Tech Expert Resume Example

Resume Score: 65%

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TECH EXPERT
Professional Summary
Skills
Work History
07/2009 to Current
Tech Expert Company Name – City, State
  • Provide exceptional customer service and technical support for internal and external voice and data product customers.
  • Troubleshoot hardware and software issues and identify network/applications issues.
  • Provide detailed information on how to set up/configure data and voice products.
  • Verify provisioning and diagnose device or Network issues.
  • Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration.
  • Use various administrative department tools and on-line resources for customer resolution.
  • Use trouble ticket system for tracking customer interactions and problem resolution.
  • Evaluate customers concerns and resolve problems to customer satisfaction.
  • Demonstrate and practice regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function.
  • Follow up with customer to ensure first call resolution, achieve, and deliver 100% customer satisfaction.
  • Successful completion of Tech University required courses


Education
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