LiveCareer-Resume

tech consultant resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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What is the Point?

I consider the greatest possible "fulfillment" in life to be achievable only by finding your passion, dedicating yourself to it, and generating a stable, quantifiable amount of respect for oneself and the other people who helped you realize such a dream. This takes time, and I'm ready to get to work finding that passion.

My Skills
  • Outgoing Personality that adapts to Environment
  • Frequent & Consistent Communication
  • Reliable & Punctual
  • Knowledgeable of POS Systems, Retail Psychology & Compliance
  • Innovative Approach to Mentoring
  • Critical Shrink Prevention Mindset
  • De-Escalation & Dispute Mediation
  • Team-player Mentality
  • Product Sales & Associate Development
My Experience
Assistant Store Manager - Talent & Development, 04/2023 to Current
Project-AAmsterdam, NY,

Tillys is a fresh from the West Coast upcoming retailer that leans heavily into athleisure, beach, & lifestyle clothing and hopes to create a positive mental health base for adolescents. As one of the Store Managers, my tasks included;

  • Mitigating Attendance & other Compliance Concerns to improve overall team moral and productivity
  • Key Holder/Sales Driver promoting associate & consumer development, analyzing KPI's and giving feedback
  • Daily POS Operations (Sales/Returns/Exchange, Item/Customer/Sales Inquiry, Price Changes, Online Orders, It Support & other Executive Functions)
  • Presentation & Recovery of Salesfloor
  • Receive/Export both Inbound & Outbound Shipment
  • Keep Up-to-Date Associate & Company Records via Online & Physical Storage
  • Omni Chanel Fulfillment
  • Staffing, Scheduling & Payroll
  • Ensure all Training & Development, Visual Merchandising, and Operations Initiatives are executed
Customer Service Specialist - Supervisor, 11/2022 to 05/2023
ArbysSpringfield, TN,

DSG is a well-known athletic equipment & apparel retailer that aims to promote diversity & inclusion while providing athletes with the tools for success. As a Key Carrying Front End Supervisor, my duties included:

  • Analyzing & Coaching Metrics (Loyalty, Warranties, Credit, Customer Satisfaction)
  • Receiving Inbound Shipment (Merchandise, Promo Signage, Displays & Visuals)
  • Acting as MOD and Head Coach to provide instruction and execute opening/closing routines
  • Presentation & Recovery of Sales Floor (Primarily Front End)
  • Daily POS Operations (Sales/Returns/Exchanges, Protection Plans, Online Orders, Price Change, IT Support, Process I-9s in Cash Office)
  • Store Handheld Device Usage (Responding to Incoming Calls, Audit Salesfloor/Backroom Inventory, Assist Athletes, etc)
  • Presentation & Recovery of Sales Floor (Primarily Front End)
  • Sales Driving
  • Coordinating Training/Onboarding, Shrink Reduction and Visual Merchandising Efforts to develop sales
  • Communicating with Vendors
  • Conduct Accuracy Cart and other Frequent Assesments

Cross Training:

  • Ship From Store (Order Fulfillment)
  • Apparel
  • Team Sports
  • Footwear
  • Operations (BOH)
Team Member & Barista, 03/2022 to 03/2023
Jerry's FoodFalcon Heights, MN,

Target is a large and successful retail corporation that aims to provide consumers w/ better value for a lesser price. My time as a team member encompassed:

  • Being a Tech Dept. Key Holder responsible for Electronics, Entertainment, & Mobile Floor Recovery & Presentation, Inbound Shipment, and Customer Service
  • Cross Training as a: Guest Services Advocate (Serv. Desk), Fulfillment Team Member (Order Picking & Staging), Checkout Advocate, Style Team Member (Apparel), Starbucks Master Barista & Barista Trainer (Food Service)***, General Merchandise TM (All Dept. Inbound Shipment), and Market TM (Food & Beverage)

***After transitional period going into Q4, was moved to Starbucks Master Barista position, as well as certified as a Barista Trainer to support Store Leader in daily operations performing the following(not limited to):

  • Training & Onboarding of new baristas
  • Daily Compliance Checks, Food & Temperature Logs as well as Playbuilding
  • Food & Supply Order
  • Communicating with Vendors, Food and Beverage Team Leader and General Merchandise ETL
Crew Member, 09/2022 to 12/2022
Market BasketCity, STATE,
  • Cleaning and Maintenance of Auditoriums, Concessions, Box Office and Restrooms
  • Quality Control Checklist
  • Uphold Motion Picture Association Film Ratings using ID Verification
  • POS Operation (Issuing & Receiving Tickets, Concessions, and Timeclock)
Front End Coach, 05/2021 to 03/2022
Company NameCity, State,
  • POS Operations (Sales/Returns/Exchanges, Allstate Protection, Item Inquiry, Price Change, Credit/Loyalty, Online Orders)
  • Presentation & Recovery of Front End
  • COVID-19 Procedures
  • Sales Driving at Checkout & Communication w/other Depts
  • Training & Onboarding of New Cashiers: Scheduling/I-9’s/Development Planning
  • Loss Prevention Reporting
  • Store Handheld Device Usage (Responding to Outside Calls, Audit Salesfloor/Overhead Inventory, Assist Customers, etc.)
  • Cross Training: Lumber, Hardware, Service Desk, Fulfillment and Garden
Cashier/Sacker/Sales Associate, 07/2020 to 05/2021
Company NameCity, State,
  • POS Operations (Sales/Item Inquiry/Price Change)
  • Cross Contamination, ID Verification & Grocery Training
  • Push Inbound Shipment (Food & Beverage)
Education and Experience
High School Diploma: , Expected in 06/2022 to Alvirne High School - Hudson, NH,
GPA:

Sports:

  • 1 Yr Varsity Cross Country Athlete (2019)
  • 1 Yr JV Indoor & Outdoor Track and Field Athlete (2019-2020)

Music:

  • 2nd Top Scoring Teen Jazz Bass Voice -State of NH 2019-2020 - NHMEA Recognition
  • 4 Yr Acceptance - NH Classical All State Festival - NHMEA Hosted - Qualified for Chamber Festival 2022
  • Junior Director of Auditioned High School Chamber Choir - B-Naturals (2019-2022)
  • Member of Non-Auditioned High School Concert Choir (2018-Present)

Academics:

  • President & Founder of Kitty Hawk Air Society National Academic Honor Society
  • Treasurer of National Technical Honor Society
  • Member of National Honor Society, Tri-M Music Honor Society, & French National Honor Society
  • French-7 yrs, Spanish-1 yr & ASL-1 yr

Junior Reserve Officer Training Corps:

Top Rank Achieved: Cadet Lieutenant Colonel

Final Position: Deputy Group Commander

New Cadet Drill Team Captain (2019-2020)

  • Aft. Sch. Practice 1 hr twice weekly for AY
  • Participation in 5 Drill Competitions

Armed Drill Team Captain (2020-2021)

  • Bef. Sch. Practice 6 a.m. - 1 hr/week for AY
  • Participation in 5 Drill Competitions

Participated in New Cadet, Unarmed & Armed Drill Teams, Color Guard Ceremony and Drill Team, & Exhibition Drill Team culminating all 4 yrs

Community Service:

J.R.O.T.C. - 10 Hrs Minimum Yearly

National Honor Society - 5 hrs Monthly; Mandated Volunteer @FeedOurKids Event 1 hr/month

Chamber Choir - Expected Mandatory Participation in Community Events

Other Extracurriculars:

Served on Bring Change to Mind Interstate Teen Advisory Board (1 of 11 members nationally) - 2 yr

Bring Change to Mind Club (In-School) Officer - Secretary

Founder of Everyone Has a Story - Mental Health Awareness & Suicide Prevention Campaign - Received $1000 in-person/online donations which were donated to National Suicide Prevention Lifeline during the height of COVID-19. In process of forming Non-Profit Organization.

Certifications

Infant and Adult CPR Certified

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Resume Overview

School Attended

  • Alvirne High School

Job Titles Held:

  • Assistant Store Manager - Talent & Development
  • Customer Service Specialist - Supervisor
  • Team Member & Barista
  • Crew Member
  • Front End Coach
  • Cashier/Sacker/Sales Associate

Degrees

  • High School Diploma

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