High-performing, results-driven professional with eight years experience in the Financial Services industry in varying capacities. Expertise includes accounting, reporting, reconciling and remitting for investors, leading the business processes associated with loan modifications, lien releases and UCCs and managing various projects from the requirements gathering phase to completion. Adept at assessing needs, generating options, and implementing solutions in collaboration with internal and external partners. Consistently recognized from managers, co-workers and clients. Proven ability to work with difficult situations and provide a high level of service to clients.
Liens and Document Management
Client Relationship Management
Team Leader Investor Reporting AnalystMar 2010 to Sep 2013 THE SITUS COMPANIES
Liens & Document Management Experience Provided guidance, instruction, and training to staff performing loan modifications, preparing mortgage releases, renewing UCC filings, and controlling the storage and imaging of loan servicing files.
Assessed performance of staff against pre-established metrics and performed periodic Q.C.
of staff work product.
Ensured loan modifications were completed in the servicing system accurately and timely.
Ensured lien releases were prepared timely following a payoff event.
Tracked the status of each lien release document until the recorded document was returned to the Borrower.
Researched and resolved issues that interfered with the timely recordation of a release document.
Ensured that required UCC filings were renewed timely and were properly documented for each loan.
Ensured that UCC terminations were submitted timely following a payoff event.
Conducted research as needed with regards to UCC filings.
Reconciled vendor billings associated with the preparation and recordation of lien release documents and UCC filings.
Ensured accurate tracking and record keeping for files entrusted to Situs Asset Management.
Identified inefficiencies in business practices and recommend improvements.
Assisted as needed with audits (both internal and external).
Answered questions pertaining to all areas of loan servicing including payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, and lien perfection.
Worked independently on projects or specific tasks assigned by management and also collaborate with team members to achieve required results.
Investor Reporting Experience Calculated, analyzed and transmitted investor payment information using various data sources.
Created monthly reporting packages in accordance with deal specific servicing, remittance and reporting guidelines Reviewed documents of complex loan structures and ensured compliance of all investor reporting, remittances, and reconciliations requirements.
Tracked, posted, reconciled, and completed book and wire transfer entries on a timely basis for all loan transactions to include: cash and non-cash payments, suspense application, draws, deferrals, adjustments, and remittances.
Interpreted and administered loan servicing and investor reporting policies and controls.
Recommended and implemented new processes and procedures and made enhancements to existing procedures in order to improve efficiency and quality of services.
Provided pro-active customer service and problem resolution with investors, borrowers, rating agencies, trustees, accountants, and internal partners.
Oversaw the timely and accurate distribution of all investor remittances and reporting.
Responded timely to inquiries surrounding investor remittances and payment applications (both internal and external).
Managed and performed daily, weekly, and monthly reconciliations of all servicing operating, clearing, and P&I and cash collateral accounts.
Relationship ManagerDec 2005 to Mar 2010 BANK OF NEW YORK MELLON/ JPMORGAN CHASE
Managed the relationships of assigned CDO products (some over $1 billion in value) with the Portfolio Manager, Underwriter, Rating Agency, and Investor.
Managed the deal amendment process with the Portfolio Manager, Legal Counsel, Underwriter, Investors, Insurers, Rating Agency, and other third parties.
Managed, trained, developed, and coached support staff of 2 or more professionals.
Responded to the needs of the Portfolio Manager, Underwriter, Rating Agency, Investors, other third parties and internal business partners in a timely manner.
Interpreted and analyzed complex legal documents governing transactions to ensure compliance.
Provided accurate and timely portfolio reporting, analyzed hypothetical transactions, and managed cash related activities of the portfolios for compliance with governing documents.
Determined and prepared priority of payment calculations (waterfalls) and performed related payment date activities.
Provided payment date information to the Accountants and coordinated the payment reconciliation process.
Analyzed and explained test results to appropriate internal and external individuals such as the Portfolio Manager, Underwriter, Rating Agency, Bond Counsel, Accountant, and Investors.
Proactively managed deals by understanding the client and deal documents and relating them to the deal's status in order to mitigate risks.
Took ownership by using necessary resources to recognize areas of potential issues or risks with deals and clients and escalated problem situations to the Team Leader when necessary.
Managed Key Performance Indicators, consistently applying internal control procedures and ensuring compliance with all policies.
Processed daily transactions, produced cash flows, and performed reconcilements for CDOs.
Worked closely with loan agents, clients and internal personnel to administer cash and trading activity and resolve discrepancies between parties.
Prepared and reviewed monthly reports and exports for accuracy, made necessary corrections, and provided directly to clients for review.
Have experience with SAM, WSOe, and WSO10 reporting systems.
Office Manager / Marketing DirectorSep 2002 to Dec 2005 PRODIGY ENVIRONMENTAL, INC. / MRSI
Assisted the Owner/President in various activities including personnel retention, performance and termination, setting appointments and screening potential clients and employees.
Performed A/P duties including running and issuing bi-weekly payroll, processing weekly vendor invoices and vendor payments, setting up new vendor accounts and processing weekly employee timesheets and expense reports.
Processed client payments, made bank deposits and maintained daily A/R balance for four separate bank accounts.
Coordinated daily responsibilities including ordering and maintaining office supplies, creating client invoices, client interaction, screening, filing and distributing mail.
Worked directly with company attorneys in preparing documents, answering questions, setting up meetings between attorneys, clients and the President of the company, and producing files and documents as requested.
Marketing and Sales Experience Created marketing packages including monthly mailers and email messages and composed bid letters to generate new business.
Conducted telephone marketing with insurance adjustors to generate qualified sales leads.
Created correspondence, presentations, and brochures using MS Word, Power Point and Publisher.
Analyzed competitive service offerings in terms of features and benefits as well as price points to develop marketing strategies.
Produced structural mold remediation estimates for homeowners, business owners, attorneys and insurance companies and prepare presentations for potential clients.
Performed initial inspection of residential and commercial building facilities to produce clients' project portfolio.
Produced schematic floor plans and photographic documentation of project sites using MS Visio and HP photo imaging.
Interacted with customers and outside contractors to schedule work as well as to understand and resolve problems.
Created project schedules, maintained job files, tracked and monitored project progress.
MBA, Advertising/Public Relations Fine ArtsMay 2002University of Houston － Houston, TX
Advertising/Public Relations Fine Arts
Graduated with honors
Microsoft Office (Word, Excel, Power Point, Access, Outlook), MS
Publisher, Microsoft Visio, Xactimate.