Team Coordinator Resume Example Heartland Hospice

TEAM COORDINATOR

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Problem resolution
Medical terminology
Schedule management

Core Accomplishments

Research

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

Team CoordinatorApr 2016 to Current
Heartland Hospice － Raleigh, NC

Write reports on clients and maintain required paperwork.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Route emergency calls appropriately.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Relay or route written or verbal messages.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Compute wages and deductions, and enter data into computers.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

CashierJun 2015 to Apr 2016
McDonald's － Raleigh, NC

Issue receipts, refunds, credits, or change due to customers.
Receive payment by cash, credit cards, or automatic debits.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Check to ensure that appropriate changes were made to resolve customers' problems.

Certified Nursing AssistantMar 2013 to Sep 2013
Always Best Care － Burlington, NC

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Check patients' pulse, temperature, and respiration.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Certified Nursing AssistantOct 2012 to Sep 2013
Touched By Angels － Graham, NC

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Remind patients to take medications or nutritional supplements.
Undress, wash, and dress patients who are unable to do so for themselves.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Change bed linens or make beds.

Medical Laboratory TechnicianDec 2010 to Aug 2012
Laboratory Corporation of America － Durham, NC

Conduct chemical analyses of body fluids, such as blood or urine.
Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures.
Analyze the results of tests or experiments to ensure conformity to specifications, using special mechanical or electrical devices.
Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures.

Medical Laboratory TechnicianOct 1983 to Dec 2003
Laboratory Corporation of America － Burlington, NC

Conduct laboratory testing on urine, blood, sputum, spinal fluid, plasma specimens.
Retrieval and accessioning.
Trouble shooting machines.
Customer service and ensuring customer satisfaction.
Unpacking shipments.

Education

Associate of Science, Medical Laboratory TechnologyJuly 1991Alamance Community College － Graham, NCMedical Laboratory Technology

Skills

scheduling appointments, automobiles, Change bed linens, make beds, changing bed linens, blood pressure, calculators, case manager, cash registers, charts, clerical, credit, client, clients, customer satisfaction, Customer service, emotional support, experiments, Issue receipts, laboratory equipment, laboratory testing, laundry, sorting mail, serve meals, mechanical, money, nursing, Page, Provide patients with help, assist patients, bathing, patient care, payroll, policies, progress, proofreading, read, Maintain records, recording, scanners, supervisor, taking messages, telephone, transportation, Trouble shooting, typing, typewriter, Record vital signs, wounds, written

Resume Overview

Companies Worked For:

Heartland Hospice
McDonald's
Always Best Care
Touched By Angels
Laboratory Corporation of America

School Attended

Alamance Community College

Job Titles Held:

Team Coordinator
Cashier
Certified Nursing Assistant
Medical Laboratory Technician

Degrees

Associate of Science , Medical Laboratory Technology July 1991

Team Coordinator Resume Example

Resume Score: 90%

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