LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
  • Experienced team coordinator with focus on building/maintaining client relationship
  • Strong client/customer retention
  • Time management
  • Attention to detail
  • Strong problem solving
  • Strong organization & prioritization
  • Willingness to learn
  • Ability to work both independently and collaboratively
  • Extensive foreclosure knowledge-multiple states
  • BKFS-LPS-Client platform
  • LoanSphere-FNMA platform
  • Vendorscape-FHLMC platform
  • CaseAware-Internal attorney
  • Tempo-Client platform
  • Excel, Word & Microsoft Outlook
  • Successful track record with regard to collection of past due accounts.
Skills
  • Billing
  • Case management
  • Coaching
  • Customer Service
  • Filing
  • Insurance
  • Invoicing
  • Quality control
  • Sales
  • Staff management
  • Team management
  • Strong communication skills
  • Conflict resolution
  • Ability to embrace efficiency
  • Supervisory expertise
  • Passion for continuous learning
  • Troubleshooting skills
  • Extremely quick learner
Education
Lamar High School Rosenberg, TX, Expected in – – High School Diploma : - GPA :
Maritz Travel Fenton, MO, Expected in – – Travel Agent-Mid-America Travel : - GPA :
Work History
Olsson Associates - Team Coordinator
Salt Lake City, UT, 11/2010 - Current
  • Operations fees & Costs
  • Team management
  • Provided Clients with daily updates
  • Coaching/training team members
  • Fees & costs-Covering entire firm
  • Provided fees and costs to client que
  • Billing-Daily Invoicing
  • Resolutions-Adjusted and Denied invoices
  • Fee approval requests-Over the allowable Fees
  • Provided day of sale bids
  • Successful collection of past due invoices
  • Evictions Referrals
  • Direct Source Communicator
  • Daily client and homeowner interaction
  • Reinstatement/Payoff Quotes provided to both client and borrower, Managed multiple client platforms
  • Referral assigned case management-start of referral to end
  • Handled multiple hold, postponements, restarts and resets of sales
  • E-filing of court documents
  • Maintained client/firm relationships
  • Daily attorney contact both internal and external
  • Managed team workload to reach targets for specific tasks
  • Trained, motivated and guided on-boarding members
  • Managed team workload to reach production targets
  • Handled day-to-day office operations and resolved any conflicts
Sunpro - Gerber Life Insurance Liaison
Naperville, IL, 01/2005 - 11/2010
  • Senior Customer Service Agent
  • Coaching & training
  • Inbound call center
  • Escalation calls
  • Quality control
  • Third party vendor
  • Entered orders into computer database system
  • Educated customers about billing, payment processing and support policies and procedures
  • Resolved issues over phone with customers daily
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Investigated and resolved accounting, service and delivery concerns
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Surpassed sales goals through implementation of effective marketing strategies
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Compiled customer feedback and recommended service delivery improvements to management
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Effective liaison between customers and internal departments
  • Investigated and resolved customer inquiries and complaints quickly
Mid America Travel - Corporate Travel Agent
City, STATE, 01/2004 - 01/2005
  • Domestic/International booking
  • Customer Service
  • Inbound
  • Rewards travel
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
  • Set up flights, hotels and ground transportation for individuals and groups
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Arranged travel accommodations for groups, couples, executives and special needs clients
  • Implemented automated office systems, optimizing client and data communications as well as records management
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions
  • Increased customer service ratings through personable service
  • Resolved service-related problems and documented actions in system
Developmental Service Of Franklin County - Lead Support Staff
City, STATE, 11/1998 - 02/2003
  • Assisted with daily living tasks with the goal of self sufficiency
  • Managed multiple bank accounts-client specific
  • Provided daily transportation for clients
  • Charted on each patient daily
  • Ensured that clients and families were treated with respect and dignity
  • Took and monitored vital signs, administered medications and managed patient behavior
  • Developed and executed targeted relationship and account development strategy
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Developed team communications and information for meetings
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Developed and executed plans to monitor standard process adherence
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Conducted training and change management processes to improve operations

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Lamar High School
  • Maritz Travel

Job Titles Held:

  • Team Coordinator
  • Gerber Life Insurance Liaison
  • Corporate Travel Agent
  • Lead Support Staff

Degrees

  • High School Diploma
  • Travel Agent-Mid-America Travel

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

*As seen in:As seen in: