Team Coordinator Resume Example
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TEAM COORDINATOR
Professional Summary
- Experienced team coordinator with focus on building/maintaining client relationship
- Strong client/customer retention
- Time management
- Attention to detail
- Strong problem solving
- Strong organization & prioritization
- Willingness to learn
- Ability to work both independently and collaboratively
- Extensive foreclosure knowledge-multiple states
- BKFS-LPS-Client platform
- LoanSphere-FNMA platform
- Vendorscape-FHLMC platform
- CaseAware-Internal attorney
- Tempo-Client platform
- Excel, Word & Microsoft Outlook
- Successful track record with regard to collection of past due accounts.
Skills
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Work History
Team Coordinator, 11/2010 to Current
Olsson Associates – Salt Lake City , UT
Olsson Associates – Salt Lake City , UT
- Operations fees & Costs
- Team management
- Provided Clients with daily updates
- Coaching/training team members
- Fees & costs-Covering entire firm
- Provided fees and costs to client que
- Billing-Daily Invoicing
- Resolutions-Adjusted and Denied invoices
- Fee approval requests-Over the allowable Fees
- Provided day of sale bids
- Successful collection of past due invoices
- Evictions Referrals
- Direct Source Communicator
- Daily client and homeowner interaction
- Reinstatement/Payoff Quotes provided to both client and borrower, Managed multiple client platforms
- Referral assigned case management-start of referral to end
- Handled multiple hold, postponements, restarts and resets of sales
- E-filing of court documents
- Maintained client/firm relationships
- Daily attorney contact both internal and external
- Managed team workload to reach targets for specific tasks
- Trained, motivated and guided on-boarding members
- Managed team workload to reach production targets
- Handled day-to-day office operations and resolved any conflicts
Gerber Life Insurance Liaison , 01/2005 to 11/2010
Sunpro – Naperville , IL
Sunpro – Naperville , IL
- Senior Customer Service Agent
- Coaching & training
- Inbound call center
- Escalation calls
- Quality control
- Third party vendor
- Entered orders into computer database system
- Educated customers about billing, payment processing and support policies and procedures
- Resolved issues over phone with customers daily
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Preservedrevenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Investigated and resolved accounting, service and delivery concerns
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Surpassed sales goals through implementation of effective marketing strategies
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Compiled customer feedback and recommended service delivery improvements to management
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Effective liaison between customers and internal departments
- Investigated and resolved customer inquiries and complaints quickly
Corporate Travel Agent, 01/2004 to 01/2005
Mid America Travel – City , STATE
Mid America Travel – City , STATE
- Domestic/International booking
- Customer Service
- Inbound
- Rewards travel
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
- Set up flights, hotels and ground transportation for individuals and groups
- Asked open-ended questions to better ascertain client needs and determine best travel offerings
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Implemented automated office systems, optimizing client and data communications as well as records management
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Increased customer service ratings through personable service
- Resolved service-related problems and documented actions in system
Lead Support Staff, 11/1998 to 02/2003
Developmental Service Of Franklin County – City , STATE
Developmental Service Of Franklin County – City , STATE
- Assisted with daily living tasks with the goal of self sufficiency
- Managed multiple bank accounts-client specific
- Provided daily transportation for clients
- Charted on each patient daily
- Ensured that clients and families were treated with respect and dignity
- Took and monitored vital signs, administered medications and managed patient behavior
- Developed and executed targeted relationship and account development strategy
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
- Developed team communications and information for meetings
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
- Developed and executed plans to monitor standard process adherence
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Conducted training and change management processes to improve operations
Education
High School DiplomaLamar High School - City
Travel Agent-Mid-America TravelMaritz Travel - City
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Resume Overview
School Attended
- Lamar High School
- Maritz Travel
Job Titles Held:
- Team Coordinator
- Gerber Life Insurance Liaison
- Corporate Travel Agent
- Lead Support Staff
Degrees
- High School Diploma
Travel Agent-Mid-America Travel
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