Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals, where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.”
Recognized by peers and management for going above and beyond normal job functions.Customer Interface
Designed displays to make the store experience interactive and engaging.Arranged items in favorable positions and areas of the store for optimal sales.Assisted with buying over the counter and communicating with retail merchants.Organized and located inventory and updated store spreadsheets.Managed the purchasing process for the entire department.Authorized payment of invoices and return of merchandise.Assisted in gathering and moving materials and equipment for the assigned displays.Built effective relationships with each store to develop superior customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Trained staff on how to improve customer interactions.Led a team of customer service representatives to increase service center profitability.
Accepted payment from customers and made change as necessary.Assisted co-workers.Assisted diners with seating as needed.Checked the quantity and quality of received products.Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.Cleaned work areas, and tables.Responsible for daily set up of five stations.Greeted customers in the restaurant or drive-thru, took and rang up orders.handled payment and thanked customers.Greeted guests and sat them at tables or in waiting areas.Inspected dining and serving areas to ensure cleanliness and proper setup.Kept drink stations clean and ready for service.Performed serving, cleaning, and stocking duties in establishments.Prepared items on station assignment list.Stocked cabinets and serving areas with condiments, and refilled condiment container.Took orders from patrons for food or beverages.Used all food handling standards.Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.Communicated with customers regarding orders, comments, and complaints.Ensured consistent high quality of plate presentation.Maintained contact with kitchen staff, management, serving staff, and customers.Observed diners to anticipate any additional needs and respond to requests.Packaged take-out foods and served food to customers.Provided customers with product details, such as coffee blend and preparation descriptions.Provided guests with menus.Removed trays and stacked dishes for return to kitchen.Received and recorded patrons' dining reservations.Responded to resident or guest complaints regarding food or service.Served customers in eateries that specialized in fast and inexpensive carry-out food.Served residents and guests during meal times with speed and efficiency.Set tables with clean linens, condiments, and other supplies.Assisted guests with placing orders in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests' satisfaction.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered an exceptional dining experience with friendly, fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.Correctly calculated charges, issued bills and collected payments.Checked in deliveries and signed off on products received.Maintained a professional tone at all times, including during peak rush hours.
Coursework in Business, Marketing and Communications.Coursework in Marketing and Advertising.Project Management.Sales.
Coursework in Selling Skills and Techniques and Consultative Selling. Marketing and Advertising.Business Management
Able to lift 50 pounds or more
Professional and friendly
Strong public speaker
Companies Worked For:
Job Titles Held: