Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Accomplished former professional with strong financial and customer service background. Driven to obtain knowledge and apply that knowledge to promoting long-term success through quality work and exceptional customer service. Usage of organizational skills, time management, and multi-tasking to conquer tasks at hand and learn new programs and updates, previously resulting in additional duties and rapid promotions.

  • General ledger accounting
  • Ledger reconciliation
  • Documentation compliance
  • Risk management
  • Reporting skills
  • Accounting principles understanding
  • Excels in team leadership
  • Regulatory requirements
  • Employee training
  • Client relationship management
  • Process Optimization/Improvements
  • Credit card payment processing
  • Product organization
  • Quality control
  • Office equipment proficiency
  • Conflict mediation
  • FDIC regulations knowledge
  • Inbound and Outbound Calling
  • Store maintenance
  • Adaptive team player
  • Customer relations
  • Sales expertise
  • Clerical support
  • High-energy attitude
  • Problem-solving abilities
  • Courteous demeanor
  • Planning and organization
  • Accounts payable and receivable
  • Bookkeeping
  • Data entry
  • Business writing
  • Mail management
  • Resourceful
  • Proofreading
  • Dedicated team player
  • Strong problem solver
  • Understands grammar
  • Strong interpersonal skills
  • CRM
  • Professional and mature
08/2018 to 10/2019
Teaching Assistant/Childcare Provider Victory Childcare Center City, STATE,
  • Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Recorded behavior, food and medication dispensing information.
  • Developed and implemented age-appropriate lesson plans.
  • Maintained organized and clean classroom and play areas.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Incorporated music and art activities to encourage creativity and expression.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Provided nurturing and appropriate environment for children ranging in age from 1 to 4.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
01/2017 to 03/2017
Senior Office Associate-Temp CMU-Public Broadcasting City, STATE,
  • Data Entry using Excel/Enterprise
  • Donation processing (entry to CRM/scanning to bank)
  • Tracking customer premiums.

  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes/CMU Welcome Center duties.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organization and data entry of Member Premium inventory.
  • Maintained business records by updating customer information.
  • Received and screened high volume of internal and external communications.
  • Served as central point of contact for outside vendors needing to gain access to building.
08/2008 to 01/2010
Personal Banker, DRS, BSA/AML Analyst Commercial Bank City, STATE,
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Created strategic financial solutions to suit individualized client needs.
  • Troubleshot and resolved problems with programs and systems.
  • Met with clients to facilitate budget management and financial guidance.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Collected data in field, evaluated findings and produced reports and presentations.
  • Processed invoices and checks and maintained daily cash logs and deposits.
  • Documented personnel feedback and developed solutions to address concerns.
  • Processed 40+ transactions per day and handled money transfers, deposits and withdrawals.
  • Ordered supplies and materials to secure inventory and sensitive and propriety items.
  • Deposit Review Specialist for 9 bank branches.
  • Implemented new training material and guidelines to maintain continuity, problem solving, and compliance resolution throughout 9 bank branches.
  • Reviewed and logged all bank CTRs/SARs, following federal guidelines.
  • Monitored all High/Medium risk accounts.
08/2005 to 10/2006
CSR/Senior Head Teller Fifth Third Bank City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements established by FDIC.
  • ATM and vault balancing, teller cash sales.
  • Planning community events, and Bank promotions.
Education and Training
Expected in
: General Studies
MidMichigan Community College - Mount Pleasant, Mi,
Expected in 05/1996
High School Diploma:
Beal City High School - Mount Pleasant, MI,

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School Attended

  • MidMichigan Community College
  • Beal City High School

Job Titles Held:

  • Teaching Assistant/Childcare Provider
  • Senior Office Associate-Temp
  • Personal Banker, DRS, BSA/AML Analyst
  • CSR/Senior Head Teller


  • Some College (No Degree)
  • High School Diploma

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