Accomplished former professional with strong financial and customer service background. Driven to obtain knowledge and apply that knowledge to promoting long-term success through quality work and exceptional customer service. Usage of organizational skills, time management, and multi-tasking to conquer tasks at hand and learn new programs and updates, previously resulting in additional duties and rapid promotions.
Skills
General ledger accounting
Ledger reconciliation
Documentation compliance
Risk management
Reporting skills
Accounting principles understanding
Excels in team leadership
Regulatory requirements
Employee training
Client relationship management
Process Optimization/Improvements
Credit card payment processing
Product organization
Quality control
Office equipment proficiency
Conflict mediation
FDIC regulations knowledge
Inbound and Outbound Calling
Store maintenance
Adaptive team player
Customer relations
Sales expertise
Clerical support
High-energy attitude
Problem-solving abilities
Courteous demeanor
Planning and organization
Accounts payable and receivable
Bookkeeping
Data entry
Business writing
Mail management
Resourceful
Proofreading
Dedicated team player
Strong problem solver
Understands grammar
Strong interpersonal skills
CRM
Professional and mature
Experience
08/2018 to 10/2019
Teaching Assistant/Childcare ProviderVictory Childcare Center – City, STATE,
Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
Assisted children in development of social, communication and problem-solving skills.
Cared for children of various ages and assisted with feeding, dressing and directing activities.
Used positive reinforcement and behavior modeling to instill discipline in children.
Secured indoor and outdoor premises to protect children.
Organized and planned age-appropriate reading, crafts and music lessons.
Balanced schedules to promote optimal rest, play and educational periods.
Discussed developments, behavior and concerns with parents or guardians.
Recorded behavior, food and medication dispensing information.
Developed and implemented age-appropriate lesson plans.
Maintained organized and clean classroom and play areas.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Incorporated music and art activities to encourage creativity and expression.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Provided nurturing and appropriate environment for children ranging in age from 1 to 4.
Engaged groups of culturally diverse children in creative, safe and focused setting.
Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
Updated detailed records for each child with information such as daily observations, meals served and medications administered.
01/2017 to 03/2017
Senior Office Associate-TempCMU-Public Broadcasting – City, STATE,
Data Entry using Excel/Enterprise
Donation processing (entry to CRM/scanning to bank)
Tracking customer premiums.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Maintained office safety by screening visitors, updating logs and issuing temporary passes/CMU Welcome Center duties.
Sorted and distributed business correspondence to correct department or staff member.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Organization and data entry of Member Premium inventory.
Maintained business records by updating customer information.
Received and screened high volume of internal and external communications.
Served as central point of contact for outside vendors needing to gain access to building.
08/2008 to 01/2010
Personal Banker, DRS, BSA/AML AnalystCommercial Bank – City, STATE,
Expanded customer relationships by maintaining regular follow-up processes and rapport.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Created strategic financial solutions to suit individualized client needs.
Troubleshot and resolved problems with programs and systems.
Met with clients to facilitate budget management and financial guidance.
Promoted diverse array of financial products by continuously acquiring new industry knowledge.
Collected data in field, evaluated findings and produced reports and presentations.
Processed invoices and checks and maintained daily cash logs and deposits.
Documented personnel feedback and developed solutions to address concerns.
Processed 40+ transactions per day and handled money transfers, deposits and withdrawals.
Ordered supplies and materials to secure inventory and sensitive and propriety items.
Deposit Review Specialist for 9 bank branches.
Implemented new training material and guidelines to maintain continuity, problem solving, and compliance resolution throughout 9 bank branches.
Reviewed and logged all bank CTRs/SARs, following federal guidelines.
Monitored all High/Medium risk accounts.
08/2005 to 10/2006
CSR/Senior Head TellerFifth Third Bank – City, STATE,
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