, , 100 Montgomery St. 10th Floor Driven assistant with expertise in anticipating professional needs and proactively identifying and resolving problems to offer support. Well-organized, efficient and forward-thinking in multitasking to meet different demands. Computer savvy with exceptional customer-friendly attitude and team collaboration skills. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach.
Organizational and Planning Skills
Spanish Language Proficiency
Multitasking and Prioritization
Computer Proficiency
Spreadsheet Tracking
Critical Thinking Willingness to Learn
Data Entry
Records Management
Customer Service-Oriented
Collaborative and Team-Oriented Oklahoma Community College Oklahoma City, OK , Expected in 05/2020 – – Associate of Arts : Pre-Education - GPA :
Southwest Key Programs - Teacher's Assistant Americus , GA , 07/2021 - Current
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Handed out classroom materials, like pencils, paper and crayons.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Organized and guided skills practice, research and memorization tasks for students.
Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment..
Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Supported student learning objectives through personalized and small group assistance.
Reviewed lesson material with students individually or in small groups.
Documented student progress and communicated with parents to keep informed.
Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Worked with lead teacher to monitor class schedule and take attendance.
Provided Spanish translation between teacher and parent when needed.
Southwest Key Programs - Teacher's Assistant Athens , GA , 10/2020 - 05/2021
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Provided support to help students with special needs learn and grow.
Handed out classroom materials, like pencils, paper and crayons.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Supported instructor with test administration, curriculum development and assignment grading.
Visionworks - Optometrist Assistant Vienna , VA , 09/2019 - 10/2020
Assisted with dilating patients or using eye medications when directed by optometrist.
Collaborated with optometry staff to reach individual and team goals.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Measured patient spirometry.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Oriented and trained new staff on proper procedures and policies.
Provided Spanish translation between Doctor and patient when needed.
Holiday Retirement - Receptionist Surprise , AZ , 08/2018 - 09/2019
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Supported various administrative duties by proofreading, transcribing and invoicing.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Used quick response and dynamic service skills to build relationships with patients, improving customer retention rate.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Entered customer data into room system and updated information when patrons changed rooms.
Collected room deposits, fees and payments.
Maintained transaction security by verifying payment cards against identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Spanish :
Native or Bilingual
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