Public Trust Proven ability in working with and communicating complex situations both orally and in writing with diverse groups to include senior management and teammates.
*Seasoned in inputting, organizing, and analyzing data in order to run reports and provide data for senior management.
*Proven ability in working with customers to assess needs, prioritize goals, and resolve programs - adept at working in stressful situations and committed to providing quality services
*Experienced in managing and handling sensitive information, which includes company proprietary information, personal identifiable information (PII), and government processes/procedures.
*Expert in performing and improving processes and procedures to better add the organization.
*Experienced in managing accounting books and reporting the budget for a small organization/group.
*Proficient in utilizing Microsoft Office Suite: Word, Excel, PowerPoint, and Access.
*Expert in managing and scheduling meetings, conferences, and events.
Teachers Assistant, 04/2014 to 11/2014Chesterbrook Academy － Woodbridge, VA
Assist the teacher and teacher lead in performing daily duties.
Interact with the children to develop social skills, reading abilities, and comprehension skills.
Record and maintain attendance of children.
Followed federal and corporate rules and policies to ensure the safety of children.
Provide oral and/or written incident reports in regards to children behavior disturbances
Taught a small group of children how to communicate clearly instead of through emotional frustrations.
Trusted to handle a ratio of toddlers without supervision.
Gained the confidence of toddlers, and helped them to be more comfortable in their school environment.
Increased record accuracy of child attendance by greeting each parent at the door, and verifying that each parent signs in/out their child.
Transportation Security Officer, 06/2013 to CurrentDepartment of Homeland Security － Arlington, VA
Certified in operating screening technology such as Explosive Trace Detector (ETD), Smith Detection X-Ray machine, Advance Imagine Technology Scanner (AIT), Walk Through Metal Detector and Bottle Liquid Scanner (BLS)
Trained to protect the safety of passenger flying nation-wide.
Train beginning TSOs on performing daily duties to protect passengers.
Assist supervisors in recording employees that are present for the shift.
Provide reports with Microsoft Word for security incidents that have been observed.
Follow and obtain Transportation Security Administration (TSA) Standard Operating Procedures.
Perform visual and physically screenings of baggage, cargo, and passengers for prohibited items.
Assist the supervisor in verifying the functionality of Explosive Trace Detectors (ETD).
Handle and dispose of confidential documentation.
Collect, sort, and input data receipts into ETD binders
Received high ranking in supervisor evaluations, and received monetary promotions.
Participated in a TSA special news conference.
Retail Associate, 03/2013 to 10/2013Macy's － Manassas, VA
Prepared drawer and turned in deposits from my drawer at the end of the day.
Processed monetary and card transactions, and performed transaction returns.
Followed all policies and procedures to ensure that thief is minimized.
Restock and sort return items in each department.
Provide customer service to customers in a friendly manner.
Maintain a clean environment to benefit the customer's shopping experience
Marketed Macy credit cards to increase the company's profit.
Reached daily sales goal to increase the company's profit.
Administrative Assistant, 03/2013 to 06/2016Bethany House of Northern Virginia － Alexandria, VA
Answer and transfer telephone calls to the correct department.
Handled and input client's personal identifiable information (PII) into proprietary company software.
Followed company and federal policies in handling and disposing of PII data.
Managed client's profiles, and managed donations and vouchers.
Prepared newsletters and communications for the organization.
Participate in mandatory meetings and recorded yearly events
Improved the organization's organizational process in handling case management files.
Improved organization and client relationship by assisting clients with personal matters.
Secretary, 01/2009 to 12/2015Unity of Consciousness Incorporated － Petersburg, VA
Set up and participate in candidate interviews for new membership.
Organize and schedule meetings, conferences, and events for members.
Manage monetary deposits, withdrawals, and donations.
Create and distribute flyers to increase membership, and inform the campus of upcoming events.
Utilize Microsoft PowerPoint to create presentations for meetings, events, and etc.
Maintained minutes during meetings, events, and conferences
Tutored a young boy in mathematics.
Created the organization's organizational process by verifying events, locations of mission documents, and setting up meetings.
Created a relationship between Unity of Consciousness and Blandford Academy in Petersburg, VA.
Education and Training
Bachelors:Science Area Psychology,May 2013Virginia State University － Petersburg, VAScience Area Psychology
Administrative Assistant Course
Department of Homeland Security
Transportation Secretary Administration
Completion December 2016- January 2017
Administrative Assistant, case management, oral, conferences, credit, client, clients, customer service, documentation, mathematics, meetings, Microsoft PowerPoint, Microsoft Word, newsletters, organizational, policies, presentations, profit, reading, recording, safety, sales, Scanner, supervisor, supervision, teacher, telephone, Transportation, written, X-Ray