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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Committed Teaching Assistant offering seven years of experience in early childhood education. Excited to launch career as Elementary School Teacher. Highly knowledgeable of key child development theories and child learning theories. Successful in quickly building rapport with students and helping lead teachers plan and implement educational and recreational activities.

Skills
  • Reading, Language Arts, Phonics, Writing and Mathamatics instruction
  • Progress reporting
  • Group and individual instruction
  • Materials Preparation
  • Classroom Supervision
  • Lunch Supervision
  • Field Trip Monitoring
  • Attendance
  • Tutoring students
  • One-on-one and small group instruction
  • Setting up activities
  • Grading homework and tests
  • Standardized testing
  • Behavior modeling
  • Classroom supply management
  • Maintaining safe environments
Experience
08/2015 to Current
Teachers Assistant Medstar Research Institute Lorton, VA,
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Distributed and collected tests and homework to collate and prepare for grading.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Arranged and led activities for students, including learning about life cycles and putting on a play.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Marked homework assignments, tests and special projects to communicate grading.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Used Saxon Phonics and Reading Street Phonic books as exercises and repetition to assist students in learning foundational educational concepts.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Took attendance, graded assignments and maintained routine student records.
  • Organized and distributed homework, textbooks, classroom supplies and other learning materials.
  • Attended in-services, workshops and seminars.
  • Managed daily attendance and reported absences and tardies to the schools Data and Book Keeper for parental notification.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Supervised 25 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Assisted teacher in monitoring students' progress using I Ready and Star data method and by reviewing test scores and classwork.
06/2002 to 07/2015
Bank Teller, CSR Cass Information Systems, Inc Greenville, SC,
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Responded and assisted customers with account inquiries and updates.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Recommended bank products and services to current and prospective customers.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Reviewed account and service histories to identify trends and issues.
  • Explained bank services, financial products and applicable fees to customers.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Upheld privacy and security requirements established by FDIC and the Federal Reserve regulatory agencies.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared official checks for customer and internal bank needs.
  • Entered transactions into computer and issued customer receipts.
  • Reconciled cash and checks against computer records at end of shift.
  • Verified amounts and integrity of every check or funds transfer.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Educated customers on special pricing opportunities and company offerings.
  • Identified and reported suspicious behavior to security personnel as appropriate.
05/1996 to 05/2002
Customer Service Associate MCTA, BellSouth Mobility, Cingular, AT&T City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers regarding Cell Phone needs, addressing their concerns.
  • Shared detailed information regarding Cell Phones options to help customers make decisions.
  • Processed customer account changes using Avalanche Software.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld privacy and security requirements established by FCC regulatory agencies.
Education and Training
Expected in 05/1996
High School Diploma:
Porters Chapel Academy - Vicksburg, MS,
GPA:
  • FCA President Member
  • National Honor Society Member
  • Science Club President Member
  • Class Vice President Member
Expected in
Associate of Arts:
Hinds Community College - Raymond, MS
GPA:
Expected in 05/2021
Bachelor of Science: Education
University Of Phoenix - Tempe, AZ
GPA:
  • Major in Education
Additional Information

I am married with two children. My husband works around country on a drilling crew. My children are ages 8 and 13. I live in the Pulaski community and my mother lives with me. We are members of Lorena Baptist Church where I teach kindergarten bible school and help where I am needed. I love to read, listen to music, and watch my children play sports.

Certifications
  • Teacher Certification - In Progress

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School Attended

  • Porters Chapel Academy
  • Hinds Community College
  • University Of Phoenix

Job Titles Held:

  • Teachers Assistant
  • Bank Teller, CSR
  • Customer Service Associate

Degrees

  • High School Diploma
  • Associate of Arts
  • Bachelor of Science

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