Enthusiastic go-getter with significant classroom and costumer service experience and dedication to business success. Can manage high workloads and demanding targets by handling diverse support tasks. Great with the public and excels at multitasking.
Skills
Self-motivated professional
First Aid/CPR
Compassion
Conflict resolution
Group and individual instruction
Verbal and written communication
Childcare experience
Teamwork
Customer service
Cheerful and optimistic demeanor
Punctuality
Highly organized
Education
High School Diploma: , Expected in 05/2013 Forest View Academy - Kirksville, MO, GPA:
Work History
Teachers Assistant , 08/2019 to 06/2021 Medstar Research Institute – White Marsh, MD,
Provided support to help students with special needs learn and grow.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Supported instructor with test administration, curriculum development and assignment grading.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Secretary, 05/2018 to 07/2019 Tower Health – Oaks, PA,
Answered multi-line phone system and greeted callers enthusiastically.
Provided clerical support to company employees by copying, faxing and filing documents.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Scheduled appointments and conducted follow-up calls to clients.
Entered data into office computer system and updated customer contacts with information to keep records current.
Organized paperwork such as charts and reports for office and patient needs.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Completed and filed financial documentation for accounting purposes.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Barista, 11/2016 to 10/2019 Kootenai Medical Center – Post Falls, ID,
Memorized recipes for specialty coffee beverages and seasonal offerings.
Controlled line and crowd with quick, efficient service.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained supply levels in counter and customer areas to meet typical demands.
Complied with standards for merchandising, stocking and storing product.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained regular and consistent attendance and punctuality.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Educated coworkers and customers about new products.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cultivated to recall customers' names and address each by name.
Clerk, 08/2015 to 09/2016 Ryder System – Clackamas, OR,
Pleasantly greeted customers and provided prompt and courteous service at all times.
Removed trash, swept and mopped floors for professional appearance.
Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Retrieved items for customers and verified prices.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Operated cash register to record all transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used POS system to enter orders, process payments and issue receipts.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Stayed current on available products, store promotions and customer service policies to better serve shoppers.
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