Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
- Ā Go above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
- Highly organized and detail-oriented with more than 20 years experience supplying thorough, organized administrative support to senior executives.
- Successful and proficient at executing financial administration, reporting, and scheduling functions. Strong MS Word and Excel abilities with expertise in directing teams of professionals in high-volume settings.
- Ambitious and detail-oriented, versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
- Reliable professional with more than 20 years of experience in corporate finance and accounting.
Skills
- Analytical reasoning
- Exceptional organization
- Ethical approach
- Superior attention to detail
- Expertise in invoice and payment transactions
- Account reconciliation
- Advanced computer proficiency
Education
Northland High School Columbus, Ohio Expected in ā ā Bachelor of Arts : Business Administration - :
Paul C Hayes Technical School Grove City, Ohio Expected in ā ā Associate of Science : Dental Assistant - :
Work History
Pala Band Of Mission Indians - Teacher's Aide
Pala, CA, 04/2010 - 04/2016
Pala, CA, 04/2010 - 04/2016
- Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
- Relieved the classroom teacher during breaks.
- Reported on student progress, behavior and social skills to parents.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Observed and evaluated students' performance, behavior, social development and physical health.
- Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
JPMorgan Chase - Collections/Default - Loan Counselor
City, STATE, 11/1991 - 07/1994
City, STATE, 11/1991 - 07/1994
- Maintained friendly and professional customer interactions.
- Contacted debtorās regarding status of account and fees past due.
- Negotiated payment arrangements with customers to avoid delinquency, foreclosure and repossession of property.
- Complied with regulatory requirements under state and federal guidelines.
- Determined debtorās financial ability to offer alternate payment programs and methods.
- Ensured procedures followed the Fair Debt Collections Practices Act.
- Worked in accordance with consumer privacy laws and company procedures.
- Maintained strict confidentiality of bank records and client information.
- Performed skip
tracing to locate debtors contact information.
JPMorgan Chase - Default Reporting Specialist /Property Preservation
City, STATE, 08/1994 - 05/1997
City, STATE, 08/1994 - 05/1997
- Communicated effectively with homeowners and on-site associates.
- Responsible for the ongoing maintenance of vacant properties and monitored that homes were well secured to avoid any property damage.Ā Ā Ā Ā Ā
- Scheduled property inspections to determine conditions of property on delinquent accounts in accordance with investor guidelines.Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā
- Served as liaison for Chase with property inspection companies and vendors.
Ā
JPMorgan Chase - Escrow Analysis Research Coordinator
City, STATE, 07/1997 - 2000
City, STATE, 07/1997 - 2000
- Coordinated work assignments to staff based upon given criteria.
- ĀAssisted staff with highly complex issues and escalated customer calls.Ā
- Prepared monthly reports for upper management.
-
ĀTrained new and existing staff to perform departmental
tasks.
- Monitored employee work and developed improvement plans.
- Met or exceeded service and quality standards every review period.
- Facilitated inter-departmental communication to effectively provide customer support.
- Maintained compliance with company requirements.
JPMorgan Chase - Escrow Analysis Production Coordinator
City, STATE, 01/2000 - 03/2006
City, STATE, 01/2000 - 03/2006
- Maintained compliance with company requirements.
- Distributed and monitored work assignments.
- Liaised with vendors for office supplies, escrow statements and surplus checks.
- Coordinated work between multiple departments.
- Assisted staff with departmental procedures.
- Prepared monthly reports for upper management.
- Strong leader of customer support staff.
- Evaluated time-sheets for accuracy on the regular and overtime hours.
- Provided supervisory duties when necessary.
JPMorgan Chase - Home Equity Escrow Analysis Coordinator
City, STATE, 03/2006 - 04/2010
City, STATE, 03/2006 - 04/2010
- Maintained friendly and professional customer interactions.
- Provided assistance to customers having difficulty making monthly mortgage payment.
- Maintained compliance with company requirements.
- Coordinated daily work assignments for staff.
- Created daily and weekly reports for management.
- Assisted staff with daily work related and HR issues.
- Evaluated time-sheets for accuracy on the regular and overtime hours.
Accomplishments
- Smart Start Lotus 1-2-3 Excel and Word, Wendy Gabriel Instructor, Columbus OH
- Excel Classroom Learning, New Horizons Computer Learning Centers, Dublin OH
- Ten Steps to Effective Recognition, Michelle Gausselin-Nold Motivational Seminar, Columbus OH Ā
- Effective Customer Service,
Mortgage Banking Association
(MBA),
Columbus OH
Ā
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Resume Overview
School Attended
- Northland High School
- Paul C Hayes Technical School
Job Titles Held:
- Teacher's Aide
- Collections/Default - Loan Counselor
- Default Reporting Specialist /Property Preservation
- Escrow Analysis Research Coordinator
- Escrow Analysis Production Coordinator
- Home Equity Escrow Analysis Coordinator
Degrees
- Bachelor of Arts
- Associate of Science
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
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