(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  •  Go above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
  • Highly organized and detail-oriented with more than 20 years experience supplying thorough, organized administrative support to senior executives.
  • Successful and proficient at executing financial administration, reporting, and scheduling functions. Strong MS Word and Excel abilities with expertise in directing teams of professionals in high-volume settings.
  • Ambitious and detail-oriented, versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
  • Reliable professional with more than 20 years of experience in corporate finance and accounting.
  • Analytical reasoning
  • Exceptional organization
  • Ethical approach
  • Superior attention to detail
  • Expertise in invoice and payment transactions
  • Account reconciliation
  • Advanced computer proficiency
Northland High School Columbus, Ohio Expected in Bachelor of Arts : Business Administration - GPA :
Paul C Hayes Technical School Grove City, Ohio Expected in Associate of Science : Dental Assistant - GPA :
Work History
Pala Band Of Mission Indians - Teacher's Aide
Pala, CA, 04/2010 - 04/2016
  • Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
  • Relieved the classroom teacher during breaks.
  • Reported on student progress, behavior and social skills to parents.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.

JPMorgan Chase - Collections/Default - Loan Counselor
City, STATE, 11/1991 - 07/1994
  • Maintained friendly and professional customer interactions.
  • Contacted debtor’s regarding status of account and fees past due.
  • Negotiated payment arrangements with customers to avoid delinquency, foreclosure and repossession of property.
  • Complied with regulatory requirements under state and federal guidelines.
  • Determined debtor’s financial ability to offer alternate payment programs and methods.
  • Ensured procedures followed the Fair Debt Collections Practices Act.
  • Worked in accordance with consumer privacy laws and company procedures.
  • Maintained strict confidentiality of bank records and client information.
  • Performed skip tracing to locate debtors contact information.
JPMorgan Chase - Default Reporting Specialist /Property Preservation
City, STATE, 08/1994 - 05/1997
  • Communicated effectively with homeowners and on-site associates.
  • Responsible for the ongoing maintenance of vacant properties and monitored that homes were well secured to avoid any property damage.     
  • Scheduled property inspections to determine conditions of property on delinquent accounts in accordance with investor guidelines.          
  • Served as liaison for Chase with property inspection companies and vendors.  

JPMorgan Chase - Escrow Analysis Research Coordinator
City, STATE, 07/1997 - 2000
  • Coordinated work assignments to staff based upon given criteria.
  • ŸAssisted staff with highly complex issues and escalated customer calls. 
  • Prepared monthly reports for upper management.
  • ŸTrained new and existing staff to perform departmental tasks.
  • Monitored employee work and developed improvement plans.
  • Met or exceeded service and quality standards every review period.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained compliance with company requirements.

JPMorgan Chase - Escrow Analysis Production Coordinator
City, STATE, 01/2000 - 03/2006
  • Maintained compliance with company requirements.
  • Distributed and monitored work assignments.
  • Liaised with vendors for office supplies, escrow statements and surplus checks.
  • Coordinated work between multiple departments.
  • Assisted staff with departmental procedures.
  • Prepared monthly reports for upper management.
  • Strong leader of customer support staff.
  • Evaluated time-sheets for accuracy on the regular and overtime hours.
  • Provided supervisory duties when necessary.

JPMorgan Chase - Home Equity Escrow Analysis Coordinator
City, STATE, 03/2006 - 04/2010
  • Maintained friendly and professional customer interactions.
  • Provided assistance to customers having difficulty making monthly mortgage payment.
  • Maintained compliance with company requirements.
  • Coordinated daily work assignments for staff.
  • Created daily and weekly reports for management.
  • Assisted staff with daily work related and HR issues.
  • Evaluated time-sheets for accuracy on the regular and overtime hours.

  • Smart Start Lotus 1-2-3 Excel and Word, Wendy Gabriel Instructor, Columbus OH
  • Excel Classroom Learning, New Horizons Computer Learning Centers, Dublin OH
  • Ten Steps to Effective Recognition, Michelle Gausselin-Nold Motivational Seminar, Columbus OH  
  • Effective Customer Service, Mortgage Banking Association (MBA), Columbus OH  

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Resume Overview

School Attended

  • Northland High School
  • Paul C Hayes Technical School

Job Titles Held:

  • Teacher's Aide
  • Collections/Default - Loan Counselor
  • Default Reporting Specialist /Property Preservation
  • Escrow Analysis Research Coordinator
  • Escrow Analysis Production Coordinator
  • Home Equity Escrow Analysis Coordinator


  • Bachelor of Arts
  • Associate of Science

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