Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
  •  Go above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
  • Highly organized and detail-oriented with more than 20 years experience supplying thorough, organized administrative support to senior executives.
  • Successful and proficient at executing financial administration, reporting, and scheduling functions. Strong MS Word and Excel abilities with expertise in directing teams of professionals in high-volume settings.
  • Ambitious and detail-oriented, versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
  • Reliable professional with more than 20 years of experience in corporate finance and accounting.
Skills
  • Analytical reasoning
  • Exceptional organization
  • Ethical approach
  • Superior attention to detail
  • Expertise in invoice and payment transactions
  • Account reconciliation
  • Advanced computer proficiency
Education
Northland High School Columbus, Ohio Expected in Bachelor of Arts : Business Administration - GPA :
Paul C Hayes Technical School Grove City, Ohio Expected in Associate of Science : Dental Assistant - GPA :
Work History
Pala Band Of Mission Indians - Teacher's Aide
Pala, CA, 04/2010 - 04/2016
  • Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
  • Relieved the classroom teacher during breaks.
  • Reported on student progress, behavior and social skills to parents.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.

JPMorgan Chase - Collections/Default - Loan Counselor
City, STATE, 11/1991 - 07/1994
  • Maintained friendly and professional customer interactions.
  • Contacted debtor’s regarding status of account and fees past due.
  • Negotiated payment arrangements with customers to avoid delinquency, foreclosure and repossession of property.
  • Complied with regulatory requirements under state and federal guidelines.
  • Determined debtor’s financial ability to offer alternate payment programs and methods.
  • Ensured procedures followed the Fair Debt Collections Practices Act.
  • Worked in accordance with consumer privacy laws and company procedures.
  • Maintained strict confidentiality of bank records and client information.
  • Performed skip tracing to locate debtors contact information.
JPMorgan Chase - Default Reporting Specialist /Property Preservation
City, STATE, 08/1994 - 05/1997
  • Communicated effectively with homeowners and on-site associates.
  • Responsible for the ongoing maintenance of vacant properties and monitored that homes were well secured to avoid any property damage.     
  • Scheduled property inspections to determine conditions of property on delinquent accounts in accordance with investor guidelines.          
  • Served as liaison for Chase with property inspection companies and vendors.  

JPMorgan Chase - Escrow Analysis Research Coordinator
City, STATE, 07/1997 - 2000
  • Coordinated work assignments to staff based upon given criteria.
  • ŸAssisted staff with highly complex issues and escalated customer calls. 
  • Prepared monthly reports for upper management.
  • ŸTrained new and existing staff to perform departmental tasks.
  • Monitored employee work and developed improvement plans.
  • Met or exceeded service and quality standards every review period.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained compliance with company requirements.

JPMorgan Chase - Escrow Analysis Production Coordinator
City, STATE, 01/2000 - 03/2006
  • Maintained compliance with company requirements.
  • Distributed and monitored work assignments.
  • Liaised with vendors for office supplies, escrow statements and surplus checks.
  • Coordinated work between multiple departments.
  • Assisted staff with departmental procedures.
  • Prepared monthly reports for upper management.
  • Strong leader of customer support staff.
  • Evaluated time-sheets for accuracy on the regular and overtime hours.
  • Provided supervisory duties when necessary.

JPMorgan Chase - Home Equity Escrow Analysis Coordinator
City, STATE, 03/2006 - 04/2010
  • Maintained friendly and professional customer interactions.
  • Provided assistance to customers having difficulty making monthly mortgage payment.
  • Maintained compliance with company requirements.
  • Coordinated daily work assignments for staff.
  • Created daily and weekly reports for management.
  • Assisted staff with daily work related and HR issues.
  • Evaluated time-sheets for accuracy on the regular and overtime hours.

Accomplishments
  • Smart Start Lotus 1-2-3 Excel and Word, Wendy Gabriel Instructor, Columbus OH
  • Excel Classroom Learning, New Horizons Computer Learning Centers, Dublin OH
  • Ten Steps to Effective Recognition, Michelle Gausselin-Nold Motivational Seminar, Columbus OH  
  • Effective Customer Service, Mortgage Banking Association (MBA), Columbus OH  

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average

resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Northland High School
  • Paul C Hayes Technical School

Job Titles Held:

  • Teacher's Aide
  • Collections/Default - Loan Counselor
  • Default Reporting Specialist /Property Preservation
  • Escrow Analysis Research Coordinator
  • Escrow Analysis Production Coordinator
  • Home Equity Escrow Analysis Coordinator

Degrees

  • Bachelor of Arts
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: