Teacher/Paraprofessional Educator Resume Example

• Scheduling for one full time employee and four part time.

• Planning projects and deadlines for year end reports and budgets.

• Prioritizing work flow each week for staff and students within the office based on need.

• Coordinating and Planning Agendas and leading meetings.

• Coordinate and improve production of the work control center.

• Communicating our weekly priorities of tasks and reinforcing productivity.

• Providing customer service to students, staff and faculty on campus.

• Taking calls and responding to emails concerning maintenance issues on campus

• Providing and creating custom reports for customers to review charges

• Taking escalated calls from parents, students and staff who are unsatisfied

• Maintaining good relationships with vendors by collaborating and communicating.

• Coordinating and scheduling student workers within the work control center.

• Prioritizing office work for myself and student workers based in the need of the office.

• Answering phones and taking requests.

• Replying to and assisting campus wide staff members with requests via email.

• Preparing and doing the weekly upload for Facility services.

• Train student staff and part time employees on processes and procedures.

• Created new student worker interview questions.

• Created several training sessions for Work Control student workers.

• Presented and trained six new students. On the TMA system and the daily flow of the

• Providing customer service to faculty, staff and students via phone daily.

• Provide detailed correspondence with customers on the charges.

• Correcting and understanding the debit and credit sides of work orders so that the correct

• Prepare and compile documentation for University Chargebacks.

• Answering emails and escalated tickets of students and parents with concerns

• Working closely with the Registrar's office, financial aid and Admissions to problem

• Design and implement training power points for new employees

• Fulfill daily data entry for department transmittals, third party/corporate payments

• Provide customer service to parents and students of many different cultures.

• Accept and process student payments, department transmittals and corporate payments

• Generate and process over 45,000 refunds yearly.