Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 2 years of experience serving up to 25 dinner guests at a restaurant. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
Skills
Stocking and replenishing
Food sales and promotion
Hospitality service expertise
Bill computation
Beverage preparation
Guest seating arrangements
Food and beverage pairings
Dining area cleanliness
Daily specials memorization
Menu memorization
Tableside service
Point of sale knowledge
Order accuracy
High-volume dining
Cash handling expert
To-go order preparation
Performance improvement
Ordering procedures
Communication skills
Menu presentation
Table setting knowledge
Cash handling
Food running
Work History
10/2019 to Current
Teacher AssistantChicago Public Schools – Chicago, IL,
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and [Area of expertise].
04/2019 to 08/2019
Host/ ExpoOakleaf Village Of Raleigh – Independence, MO,
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Documented reservations and communicated changes to guests.
Planned and executed guest parties by organizing menus, spaces and special requests.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Informed servers of newly seated parties for speedy service.
Took information about guests' party size, led to seating, offered menus.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Recorded available tables after seating each party.
Answered customer questions about hours, seating and restaurant information.
Monitored seating area and checked restrooms every hour to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
04/2017 to 08/2019
ServerFattys Taphouse – City, STATE,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Monitored guests for intoxication and immediately reported concerns to management.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Checked identification to enforce age requirement for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Served needs of more than 30 customers in busy environment.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Prepared beverages and filled food orders for customers.
Education
Expected in 06/2019
High School Diploma: North Stafford High School - Stafford, VA GPA:
Expected in
: Nursing Old Dominion University - Norfolk, VA GPA:
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