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Teacher Assistant Resume Example

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YVETTE R.
DERAMUS
Professional Summary
Skills
  • Regulatory Compliance
  • Process Improvement
  • MS Office
  • Relationship Development
  • Customer Service
  • Secondary education
  • Problem Resolution
  • Technical analysis
  • Business analysis
Education
Northcentral UniversitySan Diego, CA04/2020MS: Cybersecurity
  • Member of National Society of Leadership and Success
  • Graduated with 3.66GPA
  • Majored in Cybersecurity
DePaul UniversityChicago, ILMS: Telecommunication Systems
  • Majored in Telecommunication
  • Graduated with 3.4 GPA
Grambling State UniversityGrambling, LABS: Computer Science
  • Majored in Computer Science
  • Minored in Mathematics
  • Elected to Vice-President for Student Union
Certifications
  • First Aid/CPR Certified
Work History
Indian Prairie School District 204- Teacher Assistant
Naperville, IL01/2016 - Current
  • Proficient with classroom technology and virtual learning environments, including Microsoft Office, SMART Learning Suite, Google, Zoom, and Blackboard Learn.
  • Provide technical support for staff and students in real-time.
  • Mentor teacher assistants on the guidelines and help with technology part of the work.
  • Serve as Vice-President of Indian Prairie Classified Association and Minority Delegate for Region 52 to improve and inform union members of situation.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
ALCATEL-LUCENT- Integration Specialist
Aurora, IL01/2012 - 01/2015
  • Ensured adherence to 2nd quarter project budget and assisted fellow team member in completing project task on schedule by conducting meetings for other project elements, creating/distributing team meeting notes, and learning / completing project invoicing.
  • Troubleshooter network issues between servers, and telecommunication networks included firewalls.
  • Supported client's nightly change management process by maintaining and gathering information to oversee change management call during maintenance window.
  • Delivered quality customer service and identified real-time issues involving incorrect call routing and dropped calls by attending outage calls with client and vendors including Avaya products.
  • Enhanced project efficiencies and process flows by maintaining client / vendor change management process database and utilizing Dropbox website as single point of contact for technical documents.
AT&T Inc.- IT Application Developer
Hoffman Estates, IL01/2007 - 01/2012
  • Performed as tier 3 on-call 24x7 support for all severity level 1 production issues, ensuring CTI component reliability and availability.
  • Investigated issues and documented in database for future use.
  • Created alarms and procedures identifying issues in advance of future outages.
  • Analyzed, investigated and identifying root cause of outages and report to internal customers.
  • Developed requirements for and performing user acceptance testing on Avaya switches and phones.
  • Improved staff efficiencies and internal communication through creating / closing production trouble and change management tickets, ensuring team members and management awareness of issues for future problem resolutions.
  • Installed, configured, and managed CTI / Genesys Framework, Management layer, Genesys Historical / Real-Time Reporting and CTI Genesys Routing enterprise products using Unix and SQL.
  • Provided IP addresses for firewall provisioning and external route points across different networks, ensuring call paths correctly transferred.
  • Minimized downtime and saved costs of server reductions by migrating applications from Window servers to Unix servers and upgrading software applications.
  • Supported error-free production releases by creating test plans/manuals for new software lab validation/production and running automated testing tools.
  • Provided support and consulting to internal developers and customers for both production and lab environment with Unix and Window servers.
AT&T Long Distance- Solutions Specialist
Rosemont, IL01/2003 - 01/2007
  • Maintained service levels of 80% or higher by managing inbound / outbound customers calls regarding service information, service establishment, and toll-free service maintenance and billing issues.
  • Oversaw escalated customer calls and monitored service levels as acting manager during weekly management staff meetings.
  • Retained paying customers by providing timely resolution to clients experiencing call routing issues.
  • Increased call center efficiencies and standardized process documents in collaboration with sales teams, project managers, and leadership on special projects.
  • Trained peers and managers on new methods and informed of new plans were available to the customers.
  • Created small tables using SQL to continue learning new skills.
  • Provided informal new employee training and led team building / focus groups, ensuring continued call center operations success.
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Resume Overview

Companies Worked For:

  • Indian Prairie School District 204
  • ALCATEL-LUCENT
  • AT&T Inc.
  • AT&T Long Distance

School Attended

  • Northcentral University
  • DePaul University
  • Grambling State University

Job Titles Held:

  • Teacher Assistant
  • Integration Specialist
  • IT Application Developer
  • Solutions Specialist

Degrees

  • MS : Cybersecurity
    MS : Telecommunication Systems
    BS : Computer Science

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