Teacher Assistant, 04/2006 to 10/2008 Fayette Country Headstart – Ansted, WV
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Supported instructor with test administration, curriculum development and assignment grading.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Distributed learning materials such as worksheets, textbooks and supplemental activities.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Oversaw groups of up to [Number] students at school and off-site locations, maintaining optimal safety and security.
Performed special tasks such as [Task] and [Task] to help students with special needs learn and grow.
Alleviated learning gaps and effectively instructed students on [Type] and [Type] practices through introduction of cutting edge educational tools and teaching aids.
Supported student learning objectives through personalized and small group assistance to support classroom instruction.
Oversaw students in classroom, halls and [Location] to monitor, enforce rules and support lead teacher.
Took daily attendance, notifying [Job title] immediately of any student absences.
Aided teachers with classroom instruction and provided clerical support for diverse needs.
Handed out classroom materials, like pencils, [Type] and [Type].
Monitored [Number] students on field trips by overseeing various tasks, including roll call, [Task] and [Task] to keep youths safe in public settings.
Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and [Area of expertise].
Organized [Type] and [Type] areas each [Timeframe] to keep classroom well-maintained.
Implemented [Type] exercises and used repetition, which enabled students to grasp new [Type] concepts quickly.
Plant Assistaant, 03/2000 to 10/2006 Plant Essentials – Fayetteville, WV
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Offered pricing and feature recommendations to management and cross-functional teams.
Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
Sorted product and provided expertise on non-conforming product requirements.
Customer Service Desk Associate, 07/1997 to 12/2005 Walmart – Summerville, WV
Counted cash in register drawer at beginning and end of shift.
Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Customer Service Manager, 11/1993 to 07/1997 Kmart – Oak Hill, WV
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Devised and published metrics to measure organization's success in delivering world class customer service.
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Assisted organization with transitioning from paper invoicing to [Software] and point-of-sale systems, which resulted in overall efficiency.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Followed through with client requests to resolve problems.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Managed total department call volume of [Number] per day and coordinated department schedules to maximize coverage during peak hours.
Oversaw team of [Number] customer service professional assisting [Type] customers.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Collaborated with [Job title] to improve customer service processes and support structures company-wide.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Drove [Number]% increase in customer traffic and [Number]% increase in [Type] sales.
Consistently managed [Number]-person staff, effectively resolving issues, which resulted in top ranking out of [Number] teams.
Compiled customer feedback and recommended service delivery improvements to management.
Education
GED: 12/1993 NUTTALL HIGH SCHOOL - Lookout, WV
Certifications
AUTISM TRAINING
CPR
CREATIVE CURRICULUM
Professional Development and Early Care and Education Training
