Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Patient and dedicated worker, enthusiastic about working. Seeks a position in a safe, positive, and inspirational environment.

Responsible and energetic employee, offering years of experience in office environments. Proficient multi-tasker with ability to manage many line phone system, records maintenance and high-volume business inquiries.

  • Hard Worker
  • Excepitonal Organized
  • Active
  • Cheerful
  • Management skills for various environments
  • Positive
  • CPR Certified
Won "Most Spirited" June 2016, at Greater Waco Early Education Center
Implemented Party Wirks program and our "Red Book" system.  

Office Administrator, 06/2020 - Current
Marsh & Mclennan Companies, Inc. Dallas, TX,
  • Provided in-depth research on accounts and contracts to assist sales team.
  • Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Coordinated schedules, administrative functions, quality assurance and process improvements.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Provided onboarding to new employees and supported all departmental members, resulting in increased productivity and performance.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Responded to customer concerns and issues.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Rendered information to callers and drafted office emails.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Legal Assistant, 04/2020 - 06/2020
Acumatica , WA,
  • Researched documents and publications for case-altering details and evidence establishment.
  • Maintained master calendar.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Handled all telephone calls, meeting plans and conference organization requirements.
  • Provided administrative support services.
  • Handled travel arrangements for law firm.
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Provided senior firm leaders with vital administrative support.
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
  • Researched and developed jury presentations and exhibits.
  • Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
  • Provided administrative support and conducted research to assist attorneys.
  • Assisted attorneys by researching and consolidating information from legal resources.
  • Oversaw legal team appointments.
  • Scheduled appointments for attorneys and made adjustments and changes as needed.
  • Oversaw all administrative requirements, including client billing and electronic court filings.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Drafted, received and tracked due diligence checklist.
  • Fostered positive public attitudes towards firm by engaging in community outreach.
  • Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Composed and typed routine letters of correspondence.
Teacher, 03/2017 - 08/2018
Invo Healthcare Associates Inc Bernardsville, NJ,

At Belton Education Station I was entrusted to work in many rooms with a variety of ages and needs. Also was entrusted with the car of monitoring after school age on the buses, ensuring they were sat and buckled properly. Helped office staff give tours and monitor front desk to verify adults coming into the building.

  • Mentored and counseled students with social adjustment and academic problems.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Implemented remedial programs for students requiring extra assistance.
  • Set and communicated ground rules for classroom based on respect and personal responsibility.
  • Taught students to exercise problem solving methodology and techniques during tests.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
  • Taught students in various stages of cognitive, linguistic, social and emotional development.
  • Worked one-on-one with struggling students to design individualized lesson plans to increase progress.
  • Tracked student progress in online system, immediately implementing action plans for those falling behind.
  • Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Maintained up-to-date knowledge of architecture trends through consistent research and attendance at training events.
  • Taught students fundamental building blocks and advanced concepts.
  • Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
Lead Teacher, 12/2015 - 03/2017
Fullbloom Indianapolis, IN,

I was hired as a seasonal worker, which turned into a permanent role, which lead to being promoted to a lead teacher. I was moved into a classroom that they needed someone who could go in organize it, clean it and improve it altogether. Once I become the lead teacher, I had helped improved number of kids coming daily and over all. Along with parent and assistant teacher satisfaction.

  • Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
  • Organized diverse activities to promote physical, mental and social growth of each child.
  • Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
  • Arranged rooms to facilitate optimal education for student groups.
  • Applied proactive behavior management techniques for classroom discipline.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Helped learners of all abilities build learning and study skills to promote life-long educational goals.
  • Stayed calm and patient in all student interactions to support individual growth and development.
  • Taught students fundamental building blocks and advanced concepts.
  • Involved parents in student learning to increase family interaction and student support.
  • Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels.
  • Updated files for individual children and teachers for recordkeeping.
  • Set and communicated ground rules for classroom based on respect and personal responsibility.
  • Established open and loving environment where children could express desires and focus on learning.
  • Evaluated facility environment, removed concerns and optimized for children's safety.
  • Increased academic performance by diversifying teaching techniques.
  • Followed district protocols in handling and resolving disciplinary issues.
  • Mentored other educators by delivering insight, positive feedback and constructive criticism.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.

When I left, the room was in tip-top shape for the teacher that came in to follow behind me.

Manager, 10/2013 - 03/2017
Uncle Julio's Durham, NC,

I was hired on at Skate Waco to come in and be a lead staff. Less than six months of being with this company I was offered a promotion to become a manager.

  • Managed day-to-day operations, including supervision and assignment delegation for 10-20-member team.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Determined efficient work schedules for team on a daily basis to keep project moving and each shift properly staffed.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained high level of morale and team-work on production floor through frequent communication with 30 employees.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Gave input on how to improve training and employee productivity.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Monitored safety and functionality of equipment and made adjustments to optimize productivity.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Coached new team members on job tasks and performance strategies.
  • Oversaw personnel recruitment, performance and scheduling.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.

I had a lot of responsibility as a manager for Skate Waco. I hired, trained, schedule employees first hand. I kept communication between the two rinks, and with the customers at both skating rinks. I handled communication with the vendors to ensure we had supplies and were meeting budget accordingly. I reported to other managers, and to the bosses of the company. I planned and coordinated many events for the skating rink, the speed skating association, and for the company employees themselves. I also held the responsibilities of a sectary daily. Responding to emails, voicemails, and so on.

Hostess, 08/2014 - 06/2015
Four Seasons Hotels Inc Vail, CO,

I was a host at Ninfas, the duties included many of the following along with cleaning of bathrooms, and reporting to customers, servers, bartenders, food runners, bus boys, kitchen staff, and managers.

  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Helped to plan and execute parties for more than 100 guests, including coordinating menus and preparing tables.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered questions about food and order statuses for waiting customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Education and Training
High School Diploma: High School, Expected in 2015
La Vega High School - Waco, Texas
Bachelor of Science: Paralegal & Criminal Justice, Expected in 12/2020
Mclennan Community College - Waco, Texas

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Resume Overview

School Attended

  • La Vega High School
  • Mclennan Community College

Job Titles Held:

  • Office Administrator
  • Legal Assistant
  • Teacher
  • Lead Teacher
  • Manager
  • Hostess


  • High School Diploma
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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