Teacher Resume Example
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TEACHER
Professional Summary
Seeking remote Call Center/Reservation/Help Desk positions. Proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Friendly with ability to handle fast-paced call center settings. Committed to quickly and thoroughly answering customer questions. Proficient in MS Office Suite. Type 65+ wpm. Strength in multi-tasking.
Ability to assist customers with questions and concerns, entering and updating customer details and managing escalated issues.
Able to follow script to arrange for reservations, sales, collection, etc...
Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Caring and kind with focus on understanding and resolving customer issues.
Skills
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Work History
Teacher, 02/2011 to 01/2020
Company Name – City, State
Company Name – City, State
- Fostered team collaboration between students through group projects for Science and Social Studies
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement
- Coordinated 15 special education students and teacher assistant schedules with master schedule
- Organized instruction material, including constructing bulletin boards and setting up work areas
Teacher, 08/2007 to 12/2010
Company Name – City, State
Company Name – City, State
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement
- Coordinated special education students and teacher assistant schedules with master schedule
- Organized instruction material, including constructing bulletin boards and setting up work areas
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
- Redirected students using Positive Behavior Support (PBS)
- Led activities that developed students' physical, emotional and social growth
- Delivered effective and differentiated classroom instruction to diverse range of developmentally challenged students
- Created learning and content strategies to meet needs of mentally and physically disabled students
- Developed and managed instructional materials and reports
- Worked in self-contained and resource environments to teach students variety of skills
- Completed intensive leadership training and provided training to colleagues on applied behavior analysis
- Taught reading, language arts and social sciences in self-contained ED and LD classroom
- Physically and verbally interacted with students throughout day
- Attended monthly staff training sessions
- Modified general education curriculum for special-needs students using various instructional techniques and technologies
- Taught multiple subjects to students with intellectual or emotional disabilities
- Provided life skills programming for students with moderate to severe autism
- Implemented and taught life skills program, enabling students to master such tasks as checkbook balancing and budgeting
- Partnered with standard education teachers from Speech, Occupational Therapy and academic departments
- Collaborated with numerous departments and 4 standard education teachers
Security Guard, 08/2002 to 08/2006
Company Name – City, State
Company Name – City, State
- Armed security for 4 years at multiple sites in Atlanta metropolitan area
- Responded quickly to emergency situations to assess and deflect issues
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
- Interacted assertively but non-confrontational with all levels of personnel and general public
- Remained flexible in rapidly changing environments and adapted to developing situations
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
- Participated in staff meetings, special events and professional development activities
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
- Monitored employee activities, confirming compliance with security regulations
- Checked and verified photo identification prior to granting facility access
- Contacted law enforcement in case of unauthorized persons, documents and materials
- Performed cash drops while maintaining security and control of drop box at all times
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Prepared regular written logs and incident report at close of each shift for distribution to relief staff
Information Technology/Technical/Help Desk, 01/1998 to 04/2002
Company Name – City, State
Company Name – City, State
- Worked with customers (Consultant) to understand needs and provide computer hardware and software support
- Handled 20+ calls per hour to address customer inquiries and concerns
- Increased customer satisfaction by resolving computer hardware and software issues
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program, including lease replacement of consultant and staff computer laptop/desktop and computer peripherals
- Maintained excellent attendance record, consistently arriving to work on time
Education
Teacher Certification: Special Education, 12/2010
University of Georgia - City
University of Georgia - City
Bachelor of Science: Public AdministrationStrayer University - City
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Resume Overview
School Attended
- University of Georgia
- Strayer University
Job Titles Held:
- Teacher
- Security Guard
- Information Technology/Technical/Help Desk
Degrees
- Teacher Certification : Special Education , 12/2010
Bachelor of Science : Public Administration
