I am a hardworking and helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business and a positive customer experience. I have a pleasant demeanor and positive attitude along with excellent problem-solving skills. I am dedicated to researching and identifying complete and lasting solutions to customer problems and use personal expertise to address diverse customer concerns. I utalize my tools to maximize efficiency and I am self-motivated in sourcing and implementing solutions. I also enjoy working alongside my manager to pass on tips and skills I utalize to my teammates. I have good conflict mediation and multitasking abilities and I am a cheerful and upbeat professional with a history of exceeding customer service expectations. I stay calm and composed in stressful situations and am capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I am ready for new adventures and excited for professional growth and expanding my skill and experience here at Cox.
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