Teacher Resume Example
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TEACHER
Summary
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic Client Service professional with four plus years of client interface experience. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Cheerful and upbeat, with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Skills
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Experience
Southwest Key Programs | Augusta , GATeacher03/2021 - Current
- Organized and led activities to promote physical, mental and social development.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Promoted good behaviors by using positive reinforcement methods.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Taught children foundational skills such as colors, shapes and letters.
- Maintained child-friendly environment with access to outdoor activities.
Raytheon Technologies Corp | Aurora , COCustomer Service Representative05/2016 - 12/2019
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered numerous inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Community Health Action Of Staten Island | Staten Island , NYHouston Texans Cheerleader04/2014 - 04/2016
- Readied cheerleaders for challenging event and games with demanding schedule of practices.
- Directed performance of team mascot to improve audience engagement and overall entertainment value.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Worked with boosters, parents and school administrators to handle support functions.
- Managed off-campus events, community programs and team pep rallies.
- Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation in all areas of life.
- Communicated with staff members and students regarding routine design, props or equipment needed, music selection and announcement needs in advance of performances.
- Reviewed team appearance, mental readiness and physical form before each game or event.
- Designed routines for performance at shows and sports events, coordinating cheer routines with appearances by dance teams, pep squads and mascots to maximize audience engagement.
- Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
Discovery Village | City , STATECare Manager
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Worked with supervisory medical staff to review cases and improve care.
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Education and Training
Keller High School | City, State
Tarrant County College | CitySome College (No Degree)
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Resume Overview
School Attended
- Keller High School
- Tarrant County College
Job Titles Held:
- Teacher
- Customer Service Representative
- Houston Texans Cheerleader
- Care Manager
Degrees
- Some College (No Degree)
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