Effective customer service representative with 5 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly, resourceful, and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow increasing customer loyalty, optimizing team strengths to meet service quotas and minimize customer dissatisfaction.
•Effectiveness Clarity in communications
•Strong Written and oral skills
•Problem Solving & flexibility
•Willingness to Learn
•Behavioral/cognitive skills development
•Calm under pressure
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