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Tax Specialist Resume Example

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TAX SPECIALIST
Summary
Highly motivated multifaceted customer focused professional seeking procurement of long term position to develop multiplicity of skills:
Highlights
  • Character Focused
  • Customer Service
  • Teaching/Mentoring
  • Tax Preparation
  •  SAP
  • Help Desk Resolution
  • New Hire Trainer
  • Researcher
Experience
Tax Specialist11/2016 to CurrentH&R BlockSouthfield, MI
  • Prepare annual federal, state, and local tax returns for individual clients.
  • Consult tax laws handbook to determine proper preparation technics for atypical returns.
  • Review tax documentation to determine proper forms to apply for tax preparation.
  • Interview clients to obtain additional information for possible credit and deductions.
  • Educate clients on strategies to reduce tax liability.
Material Coordinator11/2011 to CurrentKamax, Inc. LLCTroy, MI
  • Make and receive calls to and from clients about discrepancies with orders and shortages of parts.
  • Improve companies monthly average with Ford Motor Company to levels that opened opportunities for business contracts.
  • Adjust freight discrepancies to coincide with quantity shipped and document shortages for customer services agents to review.
  • Arrange appointment times via various communication outlets for freight carriers to pick-up cargo for shipping to multiple locations across the continental United States as well as globally.
  • Print, sort, enter, and file documentation necessary for proper clearance across international borders.
  • Growing knowledge of SAP manufacturing systems.
  • Create, change, and update various packaging instructions for new and existing parts.
  • Create labels using WEBedi system for particular customer.
  • Train individuals new to company of SOP for position.
  • Transfer freight internally between Kamax facilities.
Reacquisition Specialist04/2011 to 09/2011Kelly Services OnStar/MinacsWarren, MI
  • Receive direct key press calls for OnStar services from subscribers, businesses, dealers, etc.
  • Meet designated goals for AHT (Average Handling Time) per call in a high volume call center.
  • Highlight product benefits to encourage future purchase of OnStar services.
  • Utilize complex internet and software platforms to activate new orders while maintaining a high level of professionalism and customer service.
  • Document, escalate, and resolve complaints or issues properly and in a timely manner.
Business Line Analyst11/2010 to 04/2011Kelly Services Corporate CampusTroy, MI
  • Resolve inbound technology helpdesk calls from current and future Kelly employees by researching and providing solutions from an extensive database of 3000+ outcomes.
  • Determine and provide appropriate, timely resolutions to helpdesk requests received via email.
  • Provide working resolutions for trouble calls from recruiters and branch members.
  • Complete 12-week training program in less than 9-weeks mastering multiple systems while achieving satisfactory scores from supervisor on monthly monitoring evaluation.
  • Document cases from clientele and to second level authority when necessary.
Ground Support Technician08/2010 to 10/2010Kelly Services Detroit Public SchoolsDetroit, MI
  • Supervise the distribution of newer technology and disposal of outdated material in the classroom while meeting deadlines.
  • Update existing computer systems to specifications according to information provided by supervisors.
  • Provide technological support to staff, demonstrating new elements of the operating system.
  • Voluntarily provide classroom assistance and after-hours support to students and administrators.
  • Maintain daily and weekly tracking spreadsheets and other updates providing pertinent information to supervisors.
Sales Associate08/2008 to 03/2010OfficeMaxFarmington Hills, MI
  • Handle intake and distribution of money on various transactions.
  • Inform potential clients about the benefits and drawbacks of different pieces of equipment.
  • Top grossing Sales Member for Insurance Incentives for 1st quarter 2010.
  • Top Sales Member of Insurance Incentives for November and December 2009.
Sales Associate06/2007 to 07/2008Circuit City IncNovi, MI
  • Provide excellent customer service to clients in all departments of an electronic store answering simple to moderately complex customer questions.
  • Numerous Hero of the Day awards and promoted to higher level position within first six weeks of employment based on productivity and customer rapport.
  • Transferred, by management, to a higher volume store based on productivity and leadership skills.
  • Team member on a team with highest sales percentage of PC services in district for three months.
  • Supervise a team that stayed in top 150 stores in the company in the sales of imaging attachments.
  • Routinely responsible for opening and closing store.
  • Learn and operate a digital point of sales system efficiently.
  • Train and supervise associate's behaviors and helped them meet company goals.
Resident Advisor08/2005 to 04/2007University of Detroit MercyDetroit, MI
  • Assist an ethnically diverse student population transition to first year of college.
  • Counsel students on personal and academic issues.
  • Intervene and deescalate residential crisis situations.
  • Create and implement student programs.
  • Conduct routine meetings with students.
  • Upheld residence hall policies.
  • Manage various administrative duties including maintenance requests, incident reports, and room transfers.
Education
Bachelor: Liberal StudiesDecember 2010University of Detroit MercyDetroit, MichiganLiberal Studies
Skills
academic, administrative duties, benefits, call center, closing, contracts, credit, clientele, clients, customer services, excellent customer service, Customer Service, database, documentation, email, forms, Help Desk, imaging, Insurance, leadership skills, meetings, Mentoring, money, operating system, packaging, pick, policies, press, procurement, rapport, researching, Researcher, Sales, SAP, shipping, SOP, spreadsheets, supervisor, tax laws, tax, Tax Preparation, tax returns, Teaching, Trainer
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Resume Overview

Companies Worked For:

  • H&R Block
  • Kamax, Inc. LLC
  • Kelly Services OnStar/Minacs
  • Kelly Services Corporate Campus
  • Kelly Services Detroit Public Schools
  • OfficeMax
  • Circuit City Inc
  • University of Detroit Mercy

School Attended

  • University of Detroit Mercy

Job Titles Held:

  • Tax Specialist
  • Material Coordinator
  • Reacquisition Specialist
  • Business Line Analyst
  • Ground Support Technician
  • Sales Associate
  • Resident Advisor

Degrees

  • Bachelor : Liberal Studies December 2010

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