Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Dedicated Tax Program Technician skilled in process improvement and analyzing documents. Manages multiple projects under tight deadlines. Open to working with teams as well individually.

  • Data collection and analysis
  • Exceptional organizational skills
  • Analytical thinker
  • Superb writer and editor
  • Experienced in Microsoft Office
  • Experienced in STARS/LAN
  • Experienced in TI/PAWS
  • Project management experience
  • Employee training experience
Tax Program Technician I, 06/2012 to Current
City Of BendBend, OR,

Performing a variety of quality clerical examinations associated with Selection of Tax returns for Automated Audit Review System (STARS). Job duties require use of computer applications LAN, Eview, IDAX, Excel, Word, Internet Explorer, The RACK, and several other Windows, Citrix, and FTB generated programs to assess and resolve tax payer issues regarding their returns. As an employee in STARS, one is required to issue Notices of Proposed Assessment, expedite the return to a specialized desk audit, or conclude the return has been filed correctly.

Program Technician, 03/2012 to 06/2012
City Of BendBend, OR,

Use of Windows 8 applications (Word, Excel, Outlook, Explorer)

Filing of confidential and public documents

Public Counter and Telephone services (customer service)

Receiving, distributing, and processing mail

Cashiering incoming funds by way of cash, check, money order, and electronic swiping of credit cards

Processing outgoing letters to clients

Data entry and processing of applications

Clerical support as requested by managment

Program Technician, 03/2007 to 03/2012
State Compensation Insurance FundCity, STATE,

Inputting and paying bills, resolving and/or adjusting customer accounts, learning and mastering the Medical Fee Schedule, associating codes, answering multi-line phone system and directing their inquiries to the proper individual, researching and finding missing or due bills in the bill queue, operating various computer programs, such as WISP, OUTLOOK, EXCEL, WORD, and ECF, filing and locating claim records as well as various bills and record forms.

Training and developing new bill payers in the "Automated Bill Review" section. This specialized training required a 3-person team of experienced bill payers to come up with completely new training methods for bill payers who were moved to the "ABR" unit due to over staffing and employee redirecting withing State Compensation Insurance Fund.

Office Assistant General, 06/2006 to 03/2007
State Compensation Insurance FundCity, STATE,

Process incoming and outgoing mail. Enter data by means of both spreadsheets, as well as a word processor. Transporting documents and packages throughout the worksite. Filing and identifying documents related to state compensation. Composing procedures in order to achieve maximum efficiency within the mailroom.

Associate of Science: General Education, Expected in
Cosumnes River Community College - Sacramento, CA

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  • Cosumnes River Community College

Job Titles Held:

  • Tax Program Technician I
  • Program Technician
  • Program Technician
  • Office Assistant General


  • Associate of Science

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