Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Skills
Telephone etiquette
Decision-Making Abilities
Scheduling
Office management
Office supplies inventory management
Sorting and labeling
Office organization
Strategic Planning
Time management
Office administration
Sensitive Information Handling
Administrative support
Problem-solving
Verbal and written communication
Social perceptiveness
Cash Handling
Problem-solving skills
Work History
Tax Professional Assistant/Front Desk Receptionist, 12/2019 to 04/2020 H&R Block – City, STATE,
Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Completed and filed returns with tax departments at local, state and federal levels.
Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Offered clients recommendations to reduce tax liabilities.
Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Dementia Caregiver, 03/2007 to 12/2019 Self Employed – City, STATE,
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Maintained frequent supervision of residents unable to call for assistance.
Worked to improve and enhance patient lives through effective and compassionate care.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Built strong relationships with clients to deliver emotional support and companionship.
Conferred with Doctors to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Provided safe mobility support to help patients move around personal and public spaces.
Determined specific needs and provided most appropriate level of services for patient well-being.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Transported patients daily via wheelchair to and from rehabilitation and daily activities.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
In Home Daycare Provider and Teacher, 02/1994 to 09/2015 Self Employed – City, STATE,
Created and implemented diverse educational strategies to boost development.
Monitored entrances and exits to maintain safety and organized environments.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Enforced rules and managed behavior through developmentally appropriate discipline.
Met with parents about daily activities, positive developments and issues.
Maintained effective schedule balance between rest periods, active play and instruction.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Kept notes of behavior issues, food served and medications administered to children.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Developed lessons and activities to promote children's physical and emotional development.
Taught children to organize toys, wash hands and leading by example.
Planned and guided age-appropriate tasks like reading, crafts, and field trips.
Helped children develop motor skills in preparation for preschool and kindergarten.
Created safe and engaging learning environment for groups of diverse children with various learning styles.
Managed safety and security of all children under care.
Kept all areas neat, clean and properly sanitized.
Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
Education
High School Diploma: , Expected in 05/1987 Wyoming Community High - Wyoming, IL, GPA:
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School Attended
Wyoming Community High
Job Titles Held:
Tax Professional Assistant/Front Desk Receptionist
