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Your Name
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Areas of Expertise
  • XP, Vista, 7, Mac OS X
  • Troubleshooting and Testing
  • Project Management
  • Visual Basic and SQL Server
  • Web Design, HTML, Crystal Reports
  • Data Entry
  • Mailroom duties
Professional Experience
03/2014 to Current Tax Information Aide State Of New York | Whitesboro, NY,
  • Provide office support such as receiving and processing incoming New York State tax returns.
  • Conducted data entry and data repair using proprietary tax systems.
12/2013 to Current Administrative Assistant Power Plant Services | Jacksonville, FL,
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry Checking in children Multi-tasking while working well with adults and children.
  • Obtained daily sign in records and entered them into the Visions Database.
  • Reviewed and filed records in alphabetic order.
  • Assisted with receptionist duties, file organization and research and development.
05/2012 to 10/2013 Food Service Associate Panera Bread Co | Boardman, OH,
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to each shift on time and ready to work.
01/2013 to 05/2013 Information Technology Intern Cirrus Aircraft | Mckinney, TX,
  • Set up equipment for employees, including installing cables and hardware.
  • Installed software and operating systems on 50 company computers.
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Built and repaired Dell computers.
  • Mastery of customer service management systems and databases.
  • Learned basic programming in Access, SQL Server 2008 R2, Crystal Reports, and VB.net.
08/2012 to 12/2012 Information Technology Helpdesk Secretary Mcdonald's | Deltona, FL,
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Designed biweekly budget list to keep track of 12 employees individual pay.
  • Added new material to file records and created new records.
09/2011 to 05/2012 Night Host Scioto | Weirton, WV,
  • On duty after the Resident Assistant closes the hall office at midnight.
  • Responsibility to supervise the entry of all students into the residence hall.
11/2010 to 01/2012 Sales Associate Audubon Nature Institute Inc | New Orleans, LA,
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Established strong vendor relationships to maintain and support the business.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
05/2014 to Current Reservationist Wade Tours | City, STATE,
  • Handled guest complaints and maintaining a positive travel experience for all customers.
  • Developed e-newsletters and posters for upcoming tours.
  • Verified that information in the computer system was up-to-date and accurate.
  • Identified and resolved system and account issues.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Responsible for nightly banking deposit for all departments.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education and Training
Expected in 1 2013 B.S | Information Technology Information Systems Business Administration, Communications, Technology and Accounting State University of New York at Cobleskill, Cobleskill, NY GPA: GPA: 3.2

Information Technology GPA: 3.2 Information Systems Business Administration, Communications, Technology and Accounting

Expected in 1 2010 A.A.S | Individual Studies Graphic Design Mohawk Valley Community College, Utica, NY GPA:
Individual Studies Graphic Design
Skills
VB.net, basic programming, budget, cables, Excellent communication, hardware, contracts, Crystal Reports, customer service, Data Entry, Database management, databases, Database, Dell computers, Dreamweaver, drivers, fast, HTML, Team building, Mac OS, Access, Microsoft Excel, office, Outlook, PowerPoint, Word, Multi-tasking, Operating Systems, policies, Project Management, quick, receiving, receptionist, reception, recording, research, safety, sales, SQL Server, tax, telephone, phone etiquette, Troubleshooting, typing speed, Vista, Visual Basic, Web Design

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Resume Overview

School Attended

  • State University of New York at Cobleskill
  • Mohawk Valley Community College

Job Titles Held:

  • Tax Information Aide
  • Administrative Assistant
  • Food Service Associate
  • Information Technology Intern
  • Information Technology Helpdesk Secretary
  • Night Host
  • Sales Associate
  • Reservationist

Degrees

  • B.S
  • A.A.S

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