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Tax Information Aide Resume Example

Resume Score: 90%

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Areas of Expertise
  • XP, Vista, 7, Mac OS X
  • Troubleshooting and Testing
  • Project Management
  • Visual Basic and SQL Server
  • Web Design, HTML, Crystal Reports
  • Data Entry
  • Mailroom duties
Professional Experience
Tax Information Aide
March 2014 to CurrentNew York State Tax and Finance － Albany, NY
  • Provide office support such as receiving and processing incoming New York State tax returns.
  • Conducted data entry and data repair using proprietary tax systems.
Administrative Assistant
December 2013 to CurrentRotterdam Boys and Girls Club － Rotterdam, NY
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry Checking in children Multi-tasking while working well with adults and children.
  • Obtained daily sign in records and entered them into the Visions Database.
  • Reviewed and filed records in alphabetic order.
  • Assisted with receptionist duties, file organization and research and development.
Food Service Associate
May 2012 to October 2013Nice N Easy Grocery Shoppes － Rome, NY
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to each shift on time and ready to work.
Information Technology Intern
January 2013 to May 2013Revere Copper Products, Inc － Rome, NY
  • Set up equipment for employees, including installing cables and hardware.
  • Installed software and operating systems on 50 company computers.
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Built and repaired Dell computers.
  • Mastery of customer service management systems and databases.
  • Learned basic programming in Access, SQL Server 2008 R2, Crystal Reports, and VB.net.
Information Technology Helpdesk Secretary
August 2012 to December 2012State University of New York Cobleskill － Cobleskill, NY
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Designed biweekly budget list to keep track of 12 employees individual pay.
  • Added new material to file records and created new records.
Night Host
September 2011 to May 2012State University of New York Cobleskill － Cobleskill, NY
  • On duty after the Resident Assistant closes the hall office at midnight.
  • Responsibility to supervise the entry of all students into the residence hall.
Sales Associate
November 2010 to January 2012The Shoe Dept. － Rome, NY
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Established strong vendor relationships to maintain and support the business.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Reservationist
June 2014 to CurrentWade Tours － Schenectady, NY
  • Handled guest complaints and maintaining a positive travel experience for all customers.
  • Developed e-newsletters and posters for upcoming tours.
  • Verified that information in the computer system was up-to-date and accurate.
  • Identified and resolved system and account issues.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Responsible for nightly banking deposit for all departments.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education and Training
B.S : Information Technology Information Systems Business Administration, Communications, Technology and Accounting, 1 2013State University of New York at Cobleskill － Cobleskill, NYGPA: GPA: 3.2

Information Technology GPA: 3.2 Information Systems Business Administration, Communications, Technology and Accounting

A.A.S : Individual Studies Graphic Design, 1 2010Mohawk Valley Community College － Utica, NYIndividual Studies Graphic Design
Skills
VB.net, basic programming, budget, cables, Excellent communication, hardware, contracts, Crystal Reports, customer service, Data Entry, Database management, databases, Database, Dell computers, Dreamweaver, drivers, fast, HTML, Team building, Mac OS, Access, Microsoft Excel, office, Outlook, PowerPoint, Word, Multi-tasking, Operating Systems, policies, Project Management, quick, receiving, receptionist, reception, recording, research, safety, sales, SQL Server, tax, telephone, phone etiquette, Troubleshooting, typing speed, Vista, Visual Basic, Web Design
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Resume Overview

Companies Worked For:

  • New York State Tax and Finance
  • Rotterdam Boys and Girls Club
  • Nice N Easy Grocery Shoppes
  • Revere Copper Products, Inc
  • State University of New York Cobleskill
  • The Shoe Dept.
  • Wade Tours

School Attended

  • State University of New York at Cobleskill
  • Mohawk Valley Community College

Job Titles Held:

  • Tax Information Aide
  • Administrative Assistant
  • Food Service Associate
  • Information Technology Intern
  • Information Technology Helpdesk Secretary
  • Night Host
  • Sales Associate
  • Reservationist

Degrees

  • B.S : Information Technology Information Systems Business Administration, Communications, Technology and Accounting , 1 2013
    A.A.S : Individual Studies Graphic Design , 1 2010

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