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tax examining technician gs 0592 05 24hrs week resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Proficient Quality Reviewer with experience handling and resolving critical quality problems using research abilities. Focused on planning, implementing and optimizing procedures. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.

Skills
  • Communication
  • Quality Control
  • Attention to Detail
  • Time Management
  • Classroom Instruction
  • Analytical Thinking
Education and Training
Weber State University Ogden, UT, Expected in Bachelor of Science : Business Administration/ Human Resource Management - GPA :
  • Major in Business Administration
  • Emphasis: Human Resource Management
  • Completed Business college coursework in:
  • Principles of Public Speaking
  • Organizational Behavior and Management
  • Business Computer Skills
  • Intro to Information Systems
  • Nominated to join The National Society of Leadership and Success
  • Enrolled anticipated graduation 2024
Internal Revenue Service , Expected in 12/2021 Certified Classroom Instructor (Train The Trainer) : - GPA :

Earned a certificate of completion for successfully completing the course train the trainer. Certification allows teaching/development in training Internal Revenue Service employees.

Certification included skills in:

  • Team building
  • Organization
  • Classroom Management
  • Teaching/Training Methods
  • Public Speaking
  • Course Development
  • Effective Communication
  • Time Management/Scheduling
Experience
Internal Revenue Service, IRS - Lead Quality Reviewer GS-0592-06 40 HRS/WK
City, STATE, 04/2023 - Current
  • Maintained quality assurance procedure documentation.
Aeropostale - Quality Reviewer/TE GS-0592-06 40/HRS WEEK
City, STATE, 07/2022 - Current
  • Serves as a Quality Reviewer for the Entity Department in Wage and Submission Processing. Thoroughly researches and reviews completed tax forms submitted by Entity Tax Examiners.
  • Follows Performance Quality Review procedures to evaluate work efficiently while looking for errors and discrepancies. Researches and evaluates IRM daily while utilizing IRM references to ensure Entity work maintains a high quality standard.
  • Uses EQSP to accurately input Tax Examiner's Individual, Managerial, Learning Curve, or Team Review. Inputs employees SEID, Assigned Team, Total DCI'S, Total Defective DCI's, and Review Date.
  • Generates Quality Review Feedback reports to educate Tax Examiners. Feedback report includes error explanations, instructions, and IRM references.
  • Works closely with management to provide IRM Analysts suggestions and revisions to ensure IRM is up to date and most efficient.
  • Collaborates with team research and findings to write and provide Quality Review Memos for Entity Department.
  • Provides assistance on inquiries initiated by taxpayers by determining information needed to resolve
    inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS
    officials or other agencies.
  • Meets expedited timelines while working Taxpayer Advocate Service File Numbers. Works closely with Taxpayer Advocate Agents and securely sends all completed OAR requests by requested completion date.
  • Processes and evaluates 100% Reviews for Tax Examiners learning new forms.
  • Serves as a certified classroom instructor and an on the floor trainer.
  • Works Individual and Business Tax Forms; 8822, 8822-B, 2553, 1120-S, CP10H, 8805's, 8973'S, BMF CORR and Undeliverable Correspondence.
  • Adjusts both Individual Master File and Business Master File accounts.
  • Secures, analyzes , and protects sensitive personal and financial information.
  • Demonstrates self-reliance by meeting and exceeding workflow and quality needs.
Ogden Vision Center - Tax Examining Technician GS-0592-05- 24HRS/WEEK
City, STATE, 02/2021 - Current
  • Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies.
  • Take corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and following all Entity Perfection IRM procedures.
  • Work Individual and Business Tax Forms; 8822, 8822-B, 2553, 1120-S, 8805's, CP10H, and Undeliverable Correspondence.
  • Researched accounts with reported discrepancies.
  • Adjusted both Individual Master File and Business Master File accounts.
  • Received Certification to be a classroom instructor. Outlined class schedules, lesson plans, and served as an instructor to current teams and new hires.
  • Acted as an OGI and conducted individual and floor wide training/development as necessary.
  • Discussed and explained various tax forms with taxpayers.
  • Checked completeness of information when processing applications and transactions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Secured, analyzed, and protected sensitive personal and financial information.
  • Demonstrated self-reliance by meeting and exceeding workflow and quality needs.
  • Exceeds fully successful Quality and Efficiency in Performance Appraisal
Einstein Bagels - Store Manager/Training Coordinator 40HRS/WEEK
City, STATE, 11/2014 - 07/2018
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Evaluated each employee's individual strengths and identified areas to improve upon weak skill levels.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues/complaints and processing paperwork.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Increase productivity, workflow, and quality through goal management.
Company Name - Receptionist/Billing Specialist 40HRS/WEEK
City, State, 07/2018 - 02/2021
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce the incidence of denials.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Accurately coded diagnostics and prepared billing statements for patients.
  • Posted charges, payments, and adjustments.
  • Met incoming patients with a professional approach and provided friendly, knowledgeable assistance.
  • Scheduled and confirmed patient appointments for routine, diagnostic, surgical and consultation services in high volume offices.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.3
  • Processed refunds on credit balances to maintain positive account relationships.
  • Solved issues with well-organized and professional approach.
Company Name - Shift Leader 30HRS/Week
City, State, 06/2014 - 11/2014
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Established team goals, reviewed employee work and mentored team members to improve performance.

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Resume Overview

School Attended

  • Weber State University
  • Internal Revenue Service

Job Titles Held:

  • Lead Quality Reviewer GS-0592-06 40 HRS/WK
  • Quality Reviewer/TE GS-0592-06 40/HRS WEEK
  • Tax Examining Technician GS-0592-05- 24HRS/WEEK
  • Store Manager/Training Coordinator 40HRS/WEEK
  • Receptionist/Billing Specialist 40HRS/WEEK
  • Shift Leader 30HRS/Week

Degrees

  • Bachelor of Science
  • Certified Classroom Instructor (Train The Trainer)

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