Tax Examining Technician Resume Example GS

TAX EXAMINING TECHNICIAN

Summary

Professional Summary Respected leader, equipped with powerful communication, coordination and analysis skills. Fully committed to providing and implementing dynamic, continuous improvement and compelling solutions to ongoing objectives of the organization. Excellent communication with clients, management and colleagues. Business Support Specialist who excels at prioritizing, completing multiple tasks under aggressive deadlines with a strong adherence to integrity & confidentiality. Adept to strong analytical abilities, critical thinking, and strong team collaboration skills with internal and external customers.

Highlights

Microsoft Excel, Word, Access, PowerPoint, Outlook, & SharePoint Experience - Exceptional Communication Skills with Web Developers for Technical Documentation - Experience using quantitative or qualitative analytical methods to analyze & evaluate data - Business Expertise in Ethics / Privacy & Security Issues

Experience

Tax Examining Technician
January 2005GS － Covington, KY

Dedicated and responsible team member who succeeded 100% of quality goals within 3 months and recognized for aligning strategies and objectives in support of the organizational mission of applying the tax law with integrity and fairness.
Selected by management to draw specific conclusions from a set of general observations in order to develop and present key revisions to Third Party Verification methodologies from a set of specific facts which lead to a team consensus.
Participated in leadership discussions using logic and reasoning to improve the functionality of the Internal Revenue Manual's Share Point site resulting in critical components of refining operational and technical verbiage.
Established a proven track record of executing statutory mandates by the IRS while producing daily deliverables ahead of schedule in a results-oriented environment to enhance efficiency and effectiveness.
Successfully understood technical systems and operated effectively within them; understands technical specifications; reads technical manuals with ease.
Provided tax administration support to taxpayers and colleagues using thorough research to ensure effective implementation to all state and federal laws.
Meticulously analyzed and interpreted research findings pertaining to an exact basis of accurately assigning Employment Identification Numbers for domestic and international entities and entrepreneurs.

Accounts Receivable Representative / Copay Specialist
March 2012 to January 2015Express Scripts － Mason, OH

Volunteered to work directly with the Senior Director of Pharmacy Operations to embark upon a campaign of continuous improvement with the goal of making improvements to customer service, patient safety, quality assurance, improved service delivery, resulting in improvements in margin growth.
Assisted project management organizational goals by developing solutions to resolve a wide range of software, hardware, and connectivity issues by creating an Excel Defect Tracking Template, resulting in integrated solutions for internal and external customers.
Worked on the processing of payments using strong negotiation skills, which resulted in Keturah Charles the establishment of payment arrangement for residential accounts while increasing client based growth and retention.
Performed duties and tasks related to the daily operations of the Prescription Benefit Network and provided support to the pharmacy service departments, including primary telephone coverage, and creation and distribution of network materials and communications.
Implemented best practices to utilizing a series of tasks of collecting delinquent accounts and accurately identifying financial records that require documentation, and corporate escalations.
Resolved an average of 350 inquires weekly and consistently exceeded performance standards, resulting in total customer satisfaction and merit bonuses.

Residential Sales Consultant
May 2011 to February 2012Cincinnati Bell Incorporated － Mason, OH

Developed collaborative working relationships with peers by providing support to internal and external customers while exercising good judgment to make appropriate decisions regarding product and service questions, policies, procedures and best practices.
Consistently achieved a high level of customer satisfaction and loyalty by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering supplementary information about the company's products in line with consumer needs and priorities.
Identified an existing employee relationship opportunity by proactively developing team engagement activities, resulting in a 13% increase employer rating and fostered a positive workplace.
Successfully increased sales from 75% to 90% within months through relationship building, cross selling, and demonstrated a thorough knowledge of products resulting in innovative sales strategies and credibility to product recommendations.
Established, managed, and maintained over 200 accounts meriting monthly bonuses by leveraging strong customer service and relationship marketing skills.

Certified Classroom Substitute Teacher
January 2009 to May 2011Cincinnati Public Schools － Cincinnati, OH

Successfully prepared and presented lesson modules using MS PowerPoint and Multimedia Tools for daily classroom instruction confidentiality of student records.
Provided administrative direction and oversight of student behavior and disciplinary consequences/alternatives, intervention strategies and services and or violence prevention.
Entrusted to manage long term curriculum plans, in the permanent teacher's absence using a wide range of curricula, learning objectives and technologies to enhance the education of Spanish and English Language Learners; as well as students with severe physical and intellectual disabilities and communication disorders, resulting in quality assessment-growth over a quarterly basis.
Prioritized and delegated tasks, provided motivation and direction to create apositive work environment and ensured accurate, on-time completion of permanent teacher's plans.
Used clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational structure throughout the schools, in order to maximize academic success.

Education

Bachelor of Science : Business Administration, 05/2008Mississippi Valley State University － Itta Bena, MSGPA: Cum LaudeBusiness Administration Cum Laude Career Internal Revenue Service, U.S. Department of Treasury

Interests

Leadership City Gospel Mission, Meal Distribution Community Outreach Volunteer 05/2015-07/2015 & Civic Activities The Christ Hospital Health Network - Oncology Unit Volunteer 09/2012-01/2015

Additional Information

Leadership City Gospel Mission, Meal Distribution Community Outreach Volunteer 05/2015-07/2015 & Civic Activities The Christ Hospital Health Network - Oncology Unit Volunteer 09/2012-01/2015

Skills

academic, administrative, Communication Skills, hardware, continuous improvement, draw, client, customer satisfaction, customer service, delivery, direction, documentation, English, financial, instruction, leadership, logic, Director, materials, Access, Microsoft Excel, Excel, Outlook, MS PowerPoint, PowerPoint, SharePoint, Share Point, Word, Multimedia, negotiation, Network, organizational, patient safety, policies, producing, project management, quality, quality assurance, relationship building, relationship marketing, research, selling, sales, Spanish, tax law, tax, teacher, Technical Documentation, technical manuals, telephone, Treasury

Resume Overview

Companies Worked For:

GS
Express Scripts
Cincinnati Bell Incorporated
Cincinnati Public Schools

School Attended

Mississippi Valley State University

Job Titles Held:

Tax Examining Technician
Accounts Receivable Representative / Copay Specialist
Residential Sales Consultant
Certified Classroom Substitute Teacher

Degrees

Bachelor of Science : Business Administration , 05/2008

Tax Examining Technician Resume Example

Resume Score: 100%

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