I have a varied background as you can see. I'm a people person wether its with bosses, co-workers, or the public. I am very detail oriented yet very flexible. I never vary from my morals though I have a very honest and caring heart and never go beyond that period. I'm not afraid of anything but I always give great customer service. I'm a hard worker and a coworker that does her share suit won't get walked all over either.
Skills
The ten key, Basic accounting principles,Type 30wpm, bookkeeping, bank deposits, using a maverick machine, supply ordering, data entry, heavy phone lines, mail and file ....you name it I can do it. Cooking, waitressing,
Work History
Tax Examiner, 01/2010 - 09/2019 Department Of Administrative Services, State Of Ohio – Hamilton, OH,
Identifying and resolving errors on taxes using knowledge of documents,computer programs, nd units manuals. Keeping up to date on changes working to certain standards,being fast and accurate while remaining true to tax payer intent.
Claims Service Assistant, 02/2005 - 06/2009 Farm Bureau Financial Services – SD, State,
Evaluated accuracy and quality of data entered into agency management system.
Followed up with customers on unresolved issues. Made sure we had all the pertaining information so we could better serve customer.
Reviewed outstanding requests and redirected workloads to complete projects on time. Assigning claims in a timely manner so customers felt there was progress on their claim and we were there to help at every turn.
Maintained confidentiality of patient finances, records and health statuses.
Communicated effectively with staff, including members of operations, finance and clinical departments.
Prepared insurance claim forms or related documents and reviewed for completeness.
Conferred with sales team members to evaluate processes and improve integration of after-sales assistance. Did the store deposits every morning in order to have first hand knowledge of how each dept was doing sales wise during the early morning floor meetings with store manager. Came up with ideas how the Customer Service dept could do our part to support the associates on the sales floor and !!come up with gift wrapping contests etc to make it a fun atmosphere
Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.edit
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Capitalized on $Amount in customer up-sell opportunities resulting in Number% increased revenues.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
Cashier/Bookkeeper/Customer Service Manager, 07/2001 - 01/2003 Biglots – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Checked prices for customers and processed items sold by scanning barcodes.
Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
Efficiently processed new orders, completing Number+ daily transactions with remarkable accuracy.
Worked with Job titles to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Assisted customers with special services, account updates and promotional options.
Counted cash in register drawer at beginning and end of shift.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed weekly sales circulars and monitored price changes.
Helped over Number guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Completed sales in excess of $Amount with near-zero error rate using POS system.
Assisted customers by answering questions and fulfilling requests.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Served needs of more than Number customers in busy Type environment.
Educated customers on promotions to enhance sales.
Worked closely with Job title to solve problems and handle customer concerns.
Prepared and submitted end-of-shift reports using Software.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Increased sales by offering advice on purchases and promoting additional products.
Operated cash register for cash, check and credit card transactions with Number% accuracy.
Answered questions about store policies and concerns to support positive customer experiences.
Trained as Job title and provided back-up coverage to provide customers with optimal support.
Completed manual and machine counts of funds for transactions valued at over $Amount.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Passed With A's-B's: Play, Expected in 06/1976 - Holland Elementary School - Fresno CA, GPA:
Diploma: Young Childhood Education, Expected in 06/1984 - Herbert Hoover High Scool - Fresno, CA, GPA:
: Early Childhood Education. 2yrs Study / No Degree, Expected in - Fresno City College - Fresno, CA GPA:
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