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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Profile

  • Quality-focused Tax Examiner offering 16 years of experience in data processing, coding, transcription and excellent customer service.
  • Enthusiastic, follows policies and procedures, while offering a friendly customer environment.
  • Equipped with a broad knowledge of concepts and strategies to yield the best possible financial outcomes.
  • Effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.
 
Experience
05/2009 to Current Tax Examiner Department Of Administrative Services, State Of Ohio | West Jefferson, OH,
  • Researched accounts where discrepancies have been reported.
  • Investigated and pursued delinquent accounts to include sending delinquent notices.
  • Worked with taxpayer on how to bring account current before referring to external collection agency.
  • Made recommendation whether to file a lien or release lien and file out of state liens through Secretary of State office.
  • Set up and monitored payment plans and process payments.
  • Negotiated and dealt effectively with others in a potentially confrontational situation.
  • Analyzed information from various sources to identify potential non-filers.
  • Communicated with taxpayers in writing and by telephone for a various reasons including to clarify assessments made against them.
  • Discussed and explained various tax forms, laws and policies with taxpayers and their representatives.
  • Interpreted and applied Federal and State tax codes for personal, business and corporate taxes.
  • Communicated with taxpayers in writing and by telephone for a various reasons including to clarify assessments made against them.
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  • Discussed and explained various tax forms, laws and policies with taxpayers and their representatives.
  • Interpreted and applied Federal and State tax codes for personal, business and corporate taxes.
  • Profound knowledge of Rules and Regulations and State Statutes In-depth knowledge of basic accounting principles Thorough knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process Extensive knowledge of principles and processes for providing customer and personal services.
  • Identify tax issues during the preparation process Excellent problem solving skills to reconcile accounts
Qualifications
  • Financial statement analysis
  • Analytical reasoning
  • Strength in regulatory reporting
  • Compliance testing knowledge
  • Account reconciliation expert
  •  Exceptional problem solver
  • Microsoft Office Suite 
  • Complex problem solving
  • Effective time management
  • High customer service
  • standards
  • Call center management experience Negotiation competency 
  • Critical think
  • Claims appeal procedure
  • Multi-line phone
  • Excellent managerial techniques
  • Strong organizational skillsFlexible team player
Education
Expected in 1998 | Medical Assistant/ Phelbotomy/ EKG Boston Reed, Oakland, Ca GPA:
Expected in 1993 High School Diploma | El Cerrito High School, El Cerrito, Ca GPA:
Affiliations

  • Kingdom Harvest
  • Drill Team

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Resume Overview

School Attended

  • Boston Reed
  • El Cerrito High School

Job Titles Held:

  • Tax Examiner

Degrees

  • High School Diploma

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