Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Profile
Quality-focused Tax Examiner offering 16 years of experience in data processing, coding, transcription and excellent customer service.
Enthusiastic, follows policies and procedures, while offering a friendly customer environment.
Equipped with a broad knowledge of concepts and strategies to yield the best possible financial outcomes.
Effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.
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Experience
05/2009 to CurrentTax ExaminerDepartment Of Administrative Services, State Of Ohio | West Jefferson, OH,
Researched accounts where discrepancies have been reported.
Investigated and pursued delinquent accounts to include sending delinquent notices.
Worked with taxpayer on how to bring account current before referring to external collection agency.
Made recommendation whether to file a lien or release lien and file out of state liens through Secretary of State office.
Set up and monitored payment plans and process payments.
Negotiated and dealt effectively with others in a potentially confrontational situation.
Analyzed information from various sources to identify potential non-filers.
Communicated with taxpayers in writing and by telephone for a various reasons including to clarify assessments made against them.
Discussed and explained various tax forms, laws and policies with taxpayers and their representatives.
Interpreted and applied Federal and State tax codes for personal, business and corporate taxes.
Communicated with taxpayers in writing and by telephone for a various reasons including to clarify assessments made against them.
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Discussed and explained various tax forms, laws and policies with taxpayers and their representatives.
Interpreted and applied Federal and State tax codes for personal, business and corporate taxes.
Profound knowledge of Rules and Regulations and State Statutes In-depth knowledge of basic accounting principles Thorough knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process Extensive knowledge of principles and processes for providing customer and personal services.
Identify tax issues during the preparation process Excellent problem solving skills to reconcile accounts
Qualifications
Financial statement analysis
Analytical reasoning
Strength in regulatory reporting
Compliance testing knowledge
Account reconciliation expert
 Exceptional problem solver
Microsoft Office SuiteÂ
Complex problem solving
Effective time management
High customer service
standards
Call center management experience Negotiation competencyÂ
Critical think
Claims appeal procedure
Multi-line phone
Excellent managerial techniques
Strong organizational skillsFlexible team player
Education
Expected in 1998 | Medical Assistant/ Phelbotomy/ EKGBoston Reed, Oakland, CaGPA:
Expected in 1993High School Diploma | El Cerrito High School, El Cerrito, CaGPA:
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