Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Tax form proficiency
Delinquent account management
Legal codes and laws knowledge
Fee assessments
PR specialist
Public speaking
Account reconciliation
Background in [Type] security
Audits
Collective bargaining techniques
Experience
06/2009 to Current
Tax ExaminerDepartment Of Administrative Services, State Of Ohio – Belmont, OH,
Discussed and explained various tax forms with taxpayers.
Set up and monitored payment plans and processed payments.
Researched accounts with reported discrepancies.
Adjusted both individual and business accounts.
Reviewed historical [Type] data to check compliance with internal and regulatory standards.
Checked completeness of information when processing [Type] applications and [Type] transactions.
Audited [Type] calls to evaluate quality, accuracy and service levels of interactions.
Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
Answered questions from taxpayers and assisted individuals with completing tax forms.
Conducted independent field audits and investigations of income tax returns to verify information provided.
Examined accounting systems and records to determine appropriateness of methods and controls.
Maintained up-to-date contact information for each case under review.
Conferred with taxpayers and [Type] representatives to discuss issues, laws and regulations related to returns and address problems.
Prepared briefs, sought out records and produced documentation in support of court cases.
Drafted [Number] reports per [Timeframe] on [Type] and [Type] topics.
Wrote and revised memos, budgetary documents and press releases.
Streamlined chain of command and internal structural roles, relationships and responsibilities.
Installed new [Type of system] system and performed general maintenance.
01/2009 to 06/2009
ClerkHilton Worldwide – Santa Clara, CA,
Assisted with payment processing and investigating variances in cash amounts.
Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with [Type] standards.
Addressed all information updates by making changes to records in [Type] system.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Transcribed [Number] [Type] documents for [Job title], using [Software] and maintaining [Number]% accuracy.
Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Observed all deadlines to ensure timely completion of tasks.
Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
06/2001 to 06/2008
Human Resources SpecialistEastman Chemical Company – Phoenix, AZ,
Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
Strengthened traceability by developing organization systems for records, reports and agendas.
Prepared and maintained accurate employment records for a multi-member military and Civilian operation.
Executed on-time, under-budget project management on installation issues for senior leadership.
Enhanced emergency preparedness, commanding oversight and maintenance of over $300 million dollars in inventory and equipment.
Trained Senior managers and staff on HR best practices and protocols to reduce process lags.
Increased data collection accuracy by recording client account information with zero discrepancies.
Supervised employees and provided effective insight on job duties to ensure optimal productivity.
Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to Military Intelligence and develop staff policies.
Managed full-cycle human resource operational activities to ensure maximum HR employee performance.
Boosted staff morale by coordinating special coalition events and projects, which were well-attended.
Diminished financial discrepancies by managing budget to ensure optimum human capital and fiscal funding oversight.
Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
Addressed and resolved HR challenges to support corporate objectives.
Advocated on behalf of personnel by gathering feedback and urging Military Intel's to actively identify and pursue conflicts and other issues.
Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.
Reduced financial discrepancies through budget monitoring and fiscal funding oversight.
Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
Created monthly newsletters and arranged monthly employee events.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements.
Directed over 480 accounting and payroll employees while preparing and reconciling tax returns and accounts.
Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
Education and Training
Expected in 10/2007
Bachelor of Science: Business Everest University - Tampa - Tampa, FL GPA:
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